Job description

Senior Jira Administrator Job at a Glance • Title: Senior Jira Administrator — Atlassian Cloud Operations • Location: Orlando, FL (Hybrid — Expected 4 days/week onsite) • Contract: W2 only, 12 month contract with potential for extension or conversion to full time with either the client or CEI • Pay: $70-75/hour + optional medical, dental, vision, 401(k) match Overview We are seeking a highly experienced Senior Jira Administrator to support and operate enterprise-scale Atlassian Cloud environments across mission-critical engineering and business teams. This role is heavily focused on operational ownership, production support, incident management, and platform reliability within the Atlassian ecosystem. This is not a purely configuration-focused Jira administration role—this position requires comfort owning operational escalations, incident response, runbook execution, and production platform stability in a fast-paced enterprise environment. Key Responsibilities • Administer and support Jira Cloud environments including projects, workflows, permission schemes, custom fields, issue types, screens, automation rules, and templates • Configure and maintain Atlassian ecosystem integrations including Confluence, Jira Service Management, Bitbucket, and Marketplace applications • Support user onboarding/offboarding, access management, licensing, and governance processes • Implement configuration changes while minimizing operational disruption • Serve as a production operational owner for Jira Cloud environments • Lead or participate in live-site incident triage, troubleshooting, escalation management, and remediation efforts • Coordinate cross-functional responses during production outages or platform-impacting incidents • Conduct root cause analysis and support post-mortem activities • Build, maintain, and improve operational runbooks and support playbooks • Communicate incident status, impact, and resolution updates to technical and non-technical stakeholders • Develop and maintain Jira automation rules and operational process improvements • Identify opportunities to reduce manual operational effort and improve platform reliability • Support scripting and automation efforts using Jira Automation, REST APIs, or related tooling • Evaluate and recommend platform improvements, monitoring enhancements, and operational best practices • Partner with engineering, DevOps, PMO, and business teams to support scalable operational workflows • Provide advanced support and troubleshooting for Jira and Atlassian platform issues • Assist teams with workflow optimization, governance alignment, and platform best practices • Coordinate with vendors and third-party support teams when necessary Required Skills • 5+ years of hands-on Jira administration experience in enterprise environments • Strong Jira Cloud administration experience supporting production environments • Experience handling production incidents, operational escalations, and live-site troubleshooting • Experience administering workflows, permission schemes, automations, custom fields, and integrations • Familiarity with the Atlassian ecosystem including Confluence, Jira Service Management, and Bitbucket • Experience creating or maintaining operational runbooks and support documentation • Strong troubleshooting, analytical, and communication skills • Ability to communicate effectively with both technical and non-technical stakeholders • Comfortable working onsite in Orlando 4 days/week Preferred Skills • Atlassian certifications (ACP or related) • Experience with Atlassian Cloud migrations • Experience with Marketplace applications such as ScriptRunner or Automation for Jira • Familiarity with SSO, SCIM, or identity provisioning integrations • Exposure to monitoring and observability tools • Experience supporting large-scale enterprise Jira environments • Experience in organizations with strong uptime, SLA, or operational support requirements Education • Bachelor's Degree required Why Should I Apply? If you thrive in high-ownership, production-facing environments and want to lead operational reliability for critical Atlassian Cloud platforms, this role offers hands-on impact and visibility. Apply to help drive stability, incident response excellence, and continuous improvement across the Atlassian ecosystem. About CEI: As a trusted technology partner, CEI delivers solutions that help our customers transform their business and achieve meaningful results. From strategy and custom application development through application management - our technology and digital experience services are tailored to meet each unique need of our customers. Our staffing solutions bring specialized skills to complement our customers' workforce and project requirements. #ZR #INDGEN

Requirements

Must-haves

Senior Jira Administrator
Job at a Glance
Title: Senior Jira Administrator — Atlassian Cloud Operations
Location: Orlando, FL (Hybrid — Expected 4 days/week onsite)
Contract: W2 only, 12 month contract with potential for extension or conversion to full time with either the client or CEI
Administer and support Jira Cloud environments including projects, workflows, permission schemes, custom fields, issue types, screens, automation rules, and templates
Configure and maintain Atlassian ecosystem integrations including Confluence, Jira Service Management, Bitbucket, and Marketplace applications
Support user onboarding/offboarding, access management, licensing, and governance processes
Implement configuration changes while minimizing operational disruption
Serve as a production operational owner for Jira Cloud environments
Lead or participate in live-site incident triage, troubleshooting, escalation management, and remediation efforts
Coordinate cross-functional responses during production outages or platform-impacting incidents
Conduct root cause analysis and support post-mortem activities
Build, maintain, and improve operational runbooks and support playbooks
Communicate incident status, impact, and resolution updates to technical and non-technical stakeholders
Develop and maintain Jira automation rules and operational process improvements

Nice-to-haves

Atlassian certifications (ACP or related)
Experience with Atlassian Cloud migrations
Experience with Marketplace applications such as ScriptRunner or Automation for Jira
Familiarity with SSO, SCIM, or identity provisioning integrations
Exposure to monitoring and observability tools
Experience supporting large-scale enterprise Jira environments
Experience in organizations with strong uptime, SLA, or operational support requirements
Why Should I Apply?

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

jirarest

Platform: bullhorn
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)