Job description

RTMDSv3 Level 3 Support Engineer Introduction: Realtime Managed Distribution Service (RTMDS) is one of the strategically important technologies used to deliver this data to a global customer base. The RTMDS Level 3 are experts who will work with core engineering and development to develop functionality and resolve production deployment issues. Responsible for Test configurations, automation and deliver infrastructure. Delivery to customers with EXCELLENCE, reliability, sustainable and predictability. To achieve success the candidate will need to be committed, accountable, analytical, work well in a team and reactive to service impacting issues. Responsibilities: Supporting a private cloud hosting many hundreds of customers who historically led their own market data networks who will be both knowledgeable and expecting excellent service. You’ll be involved in the platform management ensuring compliance to standards and patching levels in production. Developing inventory to build new infrastructure and support RTMDS Architecture to build a stable environment that meets the demands placed on it. Resolve complex issues with build process, RTDS software configurations, inventory, hardware, custom configuration and providing fix forwards. Document processes and procedures Train level 2 / level 3 teams on complex tasks and develop support team skills Ensure suitable monitoring is in place for production systems and working with core engineering to develop new monitoring Produce complex automation to deliver mass infrastructure Deliver functionality and resolve issues with their products Work with QE teams to maintain CI inventory production pipelines have suitable testing to avoid issues and repeated failures Work with network teams to test WAN and LAN delivery Skillset: Must have a knowledge of Market data in the financial sector and experience at delivering solutions. Domain authority on products such as RTDS ADH, ADS, DACS and ATS. Experience of networks and server hardware. In depth knowledge of RHEL, shell scripting expertise and proven track record of trouble shooting Market data network issues. Experience of an automation tools such as rundeck and advanced scripting with languages like Python. Workflow tools such as Service Now and Jira. Development tools such as Git and DX1. Nice to have experience of python, HPE synergy, ITRS, BigPanda and HPE Oneview. Should be inclusive, a great teammate and problem solver. You will need to be a leader to delivery teams, operations and our partners. Salary Range- $100,000-$115,000 a year #LI-CO1 #LI-SN1

Requirements

Must-haves

RTMDSv3 Level 3 Support Engineer
Realtime Managed Distribution Service (RTMDS) is one of the strategically important technologies used to deliver this data to a global customer base.
Delivery to customers with EXCELLENCE, reliability, sustainable and predictability.
To achieve success the candidate will need to be committed, accountable, analytical, work well in a team and reactive to service impacting issues.
Supporting a private cloud hosting many hundreds of customers who historically led their own market data networks who will be both knowledgeable and expecting excellent service.
You’ll be involved in the platform management ensuring compliance to standards and patching levels in production.
Developing inventory to build new infrastructure and support RTMDS Architecture to build a stable environment that meets the demands placed on it.
Resolve complex issues with build process, RTDS software configurations, inventory, hardware, custom configuration and providing fix forwards.
Document processes and procedures
Train level 2 / level 3 teams on complex tasks and develop support team skills
Ensure suitable monitoring is in place for production systems and working with core engineering to develop new monitoring
Produce complex automation to deliver mass infrastructure
Deliver functionality and resolve issues with their products
Work with QE teams to maintain CI inventory production pipelines have suitable testing to avoid issues and repeated failures
Work with network teams to test WAN and LAN delivery
Experience of an automation tools such as rundeck and advanced scripting with languages like Python. Workflow tools such as Service Now and Jira. Development tools such as Git and DX1.
Should be inclusive, a great teammate and problem solver. You will need to be a leader to delivery teams, operations and our partners.

Nice-to-haves

Nice to have experience of python, HPE synergy, ITRS, BigPanda and HPE Oneview.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

pythonjira

Platform: careers-page
Effort: medium