Job description

LOCATION Must be based in the United States. ABOUT NEN CREATIVE Nen Creative partners with tech startups to launch bold ideas into the world, creating the brands and stories that fuel their growth. Since 2022, we've partnered with some of the world's top founders and institutions, including Amazon, Andreessen Horowitz, Cursor, Mercor, Listen Labs, Tech Week, Cartesia, and many more. We're growing quickly and looking for ambitious people who want to help build the company alongside us. ABOUT THE ROLE We're looking for a Creative Operations Manager to own staffing, capacity planning, and resource operations across our creative studio. You'll work closely with Creative Producers, creative leads, and company leadership to make sure every project has the right team in place at the right time. You'll maintain a clear view across active and upcoming work, identify capacity constraints and scheduling conflicts, and help the studio make better staffing decisions as priorities shift. A major part of this role is resource management, but you'll also help improve the systems and workflows behind how our studio operates. As we grow, you'll identify where our processes are breaking down and build better ways to plan, staff, track, and coordinate creative work. This is a hands-on role for someone who is exceptionally organized, proactive, and excited by both solving today's scheduling problems and building better systems for tomorrow. WHAT YOU'LL DO RESOURCE & CAPACITY MANAGEMENT - Own resource planning across all active and upcoming creative projects - Maintain a clear, up-to-date view of team availability, workload, project schedules, and upcoming capacity - Identify capacity gaps, scheduling conflicts, and potential bottlenecks before they become problems - Track utilization and help leadership understand where the team is over- or under-capacity - Anticipate future resource needs based on the studio's pipeline and upcoming work PROJECT STAFFING & SCHEDULING - Match projects with the right internal team members based on skills, experience, availability, and project needs - Partner with Creative Producers and creative leads to understand staffing needs and build the right project teams - Support staffing for new business opportunities and incoming projects before work kicks off - Manage staffing changes as project scopes, timelines, and priorities shift - Coordinate internal staffing across shoots and maintain visibility into the studio-wide shoot calendar CREATIVE OPERATIONS & SYSTEMS - Build and maintain the systems, trackers, and dashboards used for resource and project planning - Improve how projects are planned, staffed, kicked off, tracked, and handed off across the studio - Identify recurring bottlenecks or operational issues and develop practical solutions - Create clearer, more consistent processes for Creative Producers and creative teams - Identify opportunities to automate repetitive work and reduce unnecessary coordination - Help leadership understand the operational impact of upcoming work before commitments are made WHAT WE'RE LOOKING FOR - 3–5 years of experience in creative operations, resource management, project coordination, creative production, or a related field - Strong understanding of creative production workflows, including pre-production, shoot execution, and post-production - Highly organized with exceptional attention to detail - Naturally proactive — you see potential problems before someone has to point them out - Strong people skills and the ability to build trust with creatives, project leads, and leadership - Comfortable managing multiple priorities and constantly changing timelines - Strong communication skills, both written and verbal - Able to make thoughtful decisions with incomplete information - Resourceful, persistent, and comfortable working without a rigid playbook - Comfortable with spreadsheets, project management tools, and quick to learn new systems - Naturally interested in finding better ways for teams to work WHY JOIN US - Play a central role in how a fast-growing creative studio operates - Work across a wide range of production projects for ambitious technology companies - Help build the staffing, planning, and operational systems the company will use as it scales - Work closely with Creative Producers, creative leadership, and company leadership - Take ownership of an important function with visibility across the entire studio - Remote-friendly, flexible, and entrepreneurial environment - Healthcare coverage, PTO, and company holidays

Requirements

Must-haves

Must be based in the United States.
We're looking for a Creative Operations Manager to own staffing, capacity planning, and resource operations across our creative studio.
This is a hands-on role for someone who is exceptionally organized, proactive, and excited by both solving today's scheduling problems and building better systems for tomorrow.
Own resource planning across all active and upcoming creative projects
Maintain a clear, up-to-date view of team availability, workload, project schedules, and upcoming capacity
Identify capacity gaps, scheduling conflicts, and potential bottlenecks before they become problems
Track utilization and help leadership understand where the team is over- or under-capacity
Anticipate future resource needs based on the studio's pipeline and upcoming work
Match projects with the right internal team members based on skills, experience, availability, and project needs
Partner with Creative Producers and creative leads to understand staffing needs and build the right project teams
Support staffing for new business opportunities and incoming projects before work kicks off
Manage staffing changes as project scopes, timelines, and priorities shift
Coordinate internal staffing across shoots and maintain visibility into the studio-wide shoot calendar
Build and maintain the systems, trackers, and dashboards used for resource and project planning
Improve how projects are planned, staffed, kicked off, tracked, and handed off across the studio
Identify recurring bottlenecks or operational issues and develop practical solutions
Create clearer, more consistent processes for Creative Producers and creative teams
Identify opportunities to automate repetitive work and reduce unnecessary coordination
Help leadership understand the operational impact of upcoming work before commitments are made
3–5 years of experience in creative operations, resource management, project coordination, creative production, or a related field
Strong understanding of creative production workflows, including pre-production, shoot execution, and post-production
Highly organized with exceptional attention to detail
Naturally proactive — you see potential problems before someone has to point them out
Strong people skills and the ability to build trust with creatives, project leads, and leadership

Nice-to-haves

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