You are an experienced troubleshooter who enjoys solving complex technical problems.
You are a strong communicator who understands that great IT support starts with great customer service.
You are collaborative, curious, and always looking for opportunities to expand your skills.
We are seeking an enthusiastic and customer-focused Level 3 IT Support Engineer / Systems Administrator to join our IT service team. In this role, you will support a wide variety of client networks, systems, and cloud environments while helping deliver the best possible customer experience.
Each day will bring new challenges requiring creative problem-solving, analytical thinking, and clear communication. You will work alongside our collaborative technical team to troubleshoot complex issues, administer client systems, and maintain reliable and secure IT environments.
This is an excellent opportunity for an experienced IT professional who enjoys hands-on technical work, values strong client relationships, and wants to continue developing their skills in a supportive team environment.
Clarity Technology Group, Inc. is a Managed Service Provider dedicated to delivering exceptional service and technology solutions. Our close-knit team consists of passionate technicians and software engineers who thrive in a flexible, relaxed office environment while meeting and exceeding client expectations.
If you are looking for a challenge and believe you are a good fit for our team, we encourage you to apply.
Duties & Responsibilities
Provide great customer service and technical support
Troubleshoot hardware, software, network, and server issues
Support Microsoft environments including Windows Server, Active Directory, Hyper-V, Microsoft 365, Entra ID, and Intune
Configure and troubleshoot firewalls, switches, wireless networks, servers, and workstations
Assist with system upgrades, migrations, deployments, and other client projects
Work with other technicians to resolve issues and complete projects
Keep clients informed and explain technical issues clearly
Maintain system documentation and technical procedures
Look for ways to improve client security, reliability, and performance
Share knowledge and help the team improve
Experience & Skill Requirements
Strong communication and customer service skills
Good troubleshooting and problem-solving skills
Able to stay organized and handle multiple priorities
Dependable, proactive, and willing to take ownership of issues
Comfortable working independently and as part of a team
Experience supporting Windows desktop and server environments
Experience with Microsoft 365, Active Directory, Entra ID, Hyper-V, Intune, and SSO
Experience with firewalls, switches, networks, servers, and workstations
Willing and able to learn new technologies
5+ years of technical support or systems administration experience preferred
Why Join Us
Flexible and relaxed work environment
Work with an experienced and supportive technical team
Exposure to a wide range of technologies and client environments
Opportunities to learn, grow, and build hands-on experience
Team-focused culture where people help each other
Opportunity to make a real difference for our clients
Strong focus on customer service and work-life balance
Compensation based on experience and qualifications.
This is a full-time position with opportunity for growth. We offer a very collaborative and supportive culture, flexible scheduling and a comfortable work environment which often includes hybrid work from home opportunities after a 3 to 6 month training period . Benefits include 401(k), flexible PTO, disability and health/dental/vision/life insurance options.