Job description

Persistent Systems is looking for an IT Support Engineer to support our geographically dispersed user base. You will be responsible for administration and internal support of the company’s PCs, printers, servers, phones, and related equipment. Day-to-day responsibilities include end-user support, license tracking, and performing PC maintenance, upgrades, and configurations on Windows 10 and Ubuntu. You will respond to inquiries and requests for assistance with software, hardware, and other problems requiring resolutions. You will provide expertise, advice, and advanced knowledge, to users, including in-depth problem-solving to help diagnose and resolve system issues. You will also open, track, and close support tickets, while reporting back to end-users. Position Responsibilities   • Provide helpdesk support and resolve issues for end-users • Monitor and respond quickly and effectively to requests received through the IT helpdesk • Document and update internal technical procedures and How-To guides • Automate and manage Windows and Linux workstation setup and deployment for new employees including hardware and software • Experience with O365 user and workstation administration • Support the onboarding of new users • Maintain inventory of all equipment, software and software licenses • Assign users and computers to proper groups in Active Directory • Perform timely workstation hardware and software upgrades and maintenance releases as required Minimum Qualifications • Associate degree in Computer Science or a related field or equivalent experience • 2+ years of Helpdesk or related computer support experience • Experience with Windows, Linux, Android, and iOS operating systems • Advanced knowledge of the Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook • Basic Networking and TCP-IP knowledge • VOIP and IP Telephony knowledge • Must have a United States security clearance or the ability to obtain a United States security clearance Preferred Qualifications • Bachelor’s degree in information systems, computer science or related field • Scripting and desktop automation experience • Basic server administration experience The base pay for this role can vary from $35 to $48 an hour based on individual qualifications. Eligibility for yearly discretionary bonus. Persistent Systems, LLC offers a comprehensive benefits package including medical, dental, vision, life, and disability insurance; paid time off (sick time and vacation time); flexible spending accounts; 401(k) plan with company match; fitness membership reimbursement; tuition assistance; mental health benefits; and pet discounts Persistent Systems is a growing business that develops Mobile Ad hoc Networking (MANET) wireless radio systems for Government and commercial applications. The radios are typically worn on the person, mounted to manned vehicles, integrated into autonomous unmanned vehicles, or installed at fixed sites. The systems provide on-the-move data, voice, video, and situational awareness capability. Located in the heart of New York City, Persistent Systems is an exciting company that is passionate about delivering cutting edge products.

Requirements

Must-haves

Position Responsibilities
Provide helpdesk support and resolve issues for end-users
Monitor and respond quickly and effectively to requests received through the IT helpdesk
Document and update internal technical procedures and How-To guides
Automate and manage Windows and Linux workstation setup and deployment for new employees including hardware and software
Experience with O365 user and workstation administration
Support the onboarding of new users
Maintain inventory of all equipment, software and software licenses
Assign users and computers to proper groups in Active Directory
Perform timely workstation hardware and software upgrades and maintenance releases as required
Associate degree in Computer Science or a related field or equivalent experience
2+ years of Helpdesk or related computer support experience
Experience with Windows, Linux, Android, and iOS operating systems
Advanced knowledge of the Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook
Basic Networking and TCP-IP knowledge
VOIP and IP Telephony knowledge
Must have a United States security clearance or the ability to obtain a United States security clearance

Nice-to-haves

Bachelor’s degree in information systems, computer science or related field
Scripting and desktop automation experience
Basic server administration experience

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: icims
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Paid Time Off