Job description

We take play seriously. We’re looking for curious adventurers ready to find their party, fueled by imagination and drive to build what’s never been built before. At Hasbro and Wizards of the Coast, you’ll collaborate with passionate teams to reimagine our iconic brands and create experiences that spark joy, connection, and community through the magic of play. This is your chance to shape legendary play that lasts a lifetime. At Wizards of the Coast, we connect people around the world through play and imagination. From our genre-defining games like Magic: The Gathering® and Dungeons & Dragons® to our growing multiverse, we continue to innovate and build new ways to foster friendship and connection. That’s where you come in! About the Role: We're looking for a thoughtful and detail-oriented Trust & Safety Analyst to help support and uphold the values of our Wizards Play Network (WPN) and Organized Play programs. In this role, you'll help ensure a positive, safe, and welcoming environment across our global community by working with partners and players to resolve concerns with care and consistency. You'll manage a caseload of investigations, communicate outcomes internally and to our community. You will collaborate with internal teams to promote transparency, fairness, and trust. By blending case management, policy application, and trust & safety principles, you'll play an important role in maintaining the integrity of our play spaces and supporting a healthy experience for our game communities. Responsibilities: Conduct complex, sensitive investigations end to end, gathering evidence from internal systems and external context, documenting findings, and applying program rules with sound judgment. Communicate clearly with partners and players about policy outcomes, maintaining professionalism in all interactions. Define and improve the processes and standards the broader team uses to manage inquiries, investigations, and communications with timely follow-through. Review partner-reported issues or concerns, assess their impact, and decide on resolution or escalation, using discretion and care. Draw on internal systems and external context to build a well-rounded view of each case and set best practices in trust & safety for the team. Partner with leadership and cross-functional teams to ensure consistent and fair application of policies across all regions and scenarios, and advise on program direction. Preferred Qualifications Minimum of 3 years of experience in Trust and Safety, investigations, fraud analysis, or a related field, including ownership of programs or complex caseloads. Experience in conflict resolution and de-escalation, including the hardest cases. Excellent critical thinking and investigative abilities. Strong empathy and communication skills, especially in high-pressure or emotionally charged conversations. Demonstrated ability to work independently, set priorities, and manage competing demands in a high-volume environment. Experience defining policy, process, or standards is a strong plus. Familiarity with Wizards Play Network (WPN) policies is a strong plus. Knowledge of Magic: The Gathering or experience within the gaming/retail industry is highly desirable. Cultural awareness and/or work experience with regions such as Latin America or APAC is beneficial. The pay transparency range for this role is listed below. The hiring range will vary based on factors such as experience, skills, location and market conditions. Additionally, employees may be eligible for annual and long-term incentives as part of their overall compensation package. Pay Range $80,200 — $91,000 USD Employees may be eligible for annual and long-term incentives as part of their overall compensation package, depending on role, location, and eligibility. Benefits and programs may include: Health & Wellness Time Off to Recharge Financial Well-being Life & Family Support Volunteer and Community Initiatives Learning & Development Exclusive Perks Please review our Applicant Privacy Notice to learn how we collect, use, and protect your personal information in connection with the application process.

Requirements

Must-haves

Conduct complex, sensitive investigations end to end, gathering evidence from internal systems and external context, documenting findings, and applying program rules with sound judgment.
Communicate clearly with partners and players about policy outcomes, maintaining professionalism in all interactions.
Define and improve the processes and standards the broader team uses to manage inquiries, investigations, and communications with timely follow-through.
Review partner-reported issues or concerns, assess their impact, and decide on resolution or escalation, using discretion and care.
Draw on internal systems and external context to build a well-rounded view of each case and set best practices in trust & safety for the team.
Partner with leadership and cross-functional teams to ensure consistent and fair application of policies across all regions and scenarios, and advise on program direction.
Minimum of 3 years of experience in Trust and Safety, investigations, fraud analysis, or a related field, including ownership of programs or complex caseloads.

Nice-to-haves

Experience in conflict resolution and de-escalation, including the hardest cases.
Excellent critical thinking and investigative abilities.
Strong empathy and communication skills, especially in high-pressure or emotionally charged conversations.
Demonstrated ability to work independently, set priorities, and manage competing demands in a high-volume environment.
Experience defining policy, process, or standards is a strong plus.
Familiarity with Wizards Play Network (WPN) policies is a strong plus.
Knowledge of Magic: The Gathering or experience within the gaming/retail industry is highly desirable.
Cultural awareness and/or work experience with regions such as Latin America or APAC is beneficial.
Health & Wellness
Time Off to Recharge
Financial Well-being
Life & Family Support

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: greenhouse
Effort: quick

Benefits

Benefits detected in the listing.

Wellness