Operations Manager at Maritz

Job description

Where Human Connection Fuels Possibility At Maritz, decades of innovation and perseverance have built more than just a strong reputation — they’ve shaped a culture where human connection and collaboration are at the heart of everything we do. Joining Maritz means becoming part of a workplace grounded in a critical truth; people and their potential is our greatest resource. Maritz helps companies achieve their business goals by inspiring people to perform their best. We design experiences, incentives, and recognition programs that spark action and deliver measurable impact. And we’ve brought this human-first design inward – intentionally building teams that care for each other and collaborate powerfully. In our most recent employee survey, nearly 90% of respondents said that their managers care about their concerns and 82% said they feel genuinely appreciated. We know that when employees feel seen, supported, and celebrated for who they are, they thrive and so does our business. That’s why we’ve created a flexible, environment that empowers you to do your best work without sacrificing what matters most to you. In fact, in that same survey, nearly 90% of respondents said they have the flexibility they need to balance work and personal life and nearly 80% said Maritz does a great job prioritizing employee well being. We have a passion for excellence and genuine care for the people making it possible. The Operations Manager, Onsite Events directs and coaches the activities of assigned team members to ensure all customer service levels and deliverables are achieved. This role also provides comprehensive leadership to a dedicated client, overseeing sourcing and planning of programs, providing client and team support and training, and managing special projects. What You’ll Be Doing Direct and support assigned team members in sourcing, planning, and executing client meetings and events. Lead team meetings to review productivity, deliverables, and service levels while promoting best practices and industry trends. Act as a subject matter expert (SME) to ensure consistency and training across the team. Works 1:1 with employees to identify areas of improvement, growth and opportunities. Reviews, tracks and/or approves vacation time, expense reports, payroll, time and other employee systems for direct reports Participate in client meetings to review operational processes, resolve challenges, and maintain satisfaction. Manage relationships with service partners (Catering, Facilities, AV, Security, Transportation, etc.) to ensure alignment and quality. Oversee implementation of SOPs, process improvements, and metric tracking for assigned teams. Manage special projects and provide backup support for the Director of Operations as needed. What You’ll Bring Bachelor’s degree or equivalent experience in a related field. 5 years of experience in meeting/event planning or hotel catering/convention sales. Strong knowledge of event program management and budget maintenance. Proven ability to lead teams and projects, including coaching and developing direct reports. Experience building and maintaining client relationships while managing multiple priorities. Excellent communication skills, both written and oral. Proficiency in G Suite and ability to learn new technology quickly. Nice To Have CMP (Certified Meeting Professional) Certification. Prior experience in incentive, association, or corporate event planning. Prior experience leading direct reports. Background in promoting organizational change and efficiency. Working Logistics & Things You Should Know This is a full time, 40 hours per week, salaried position. Your working hours will flex and adapt to event needs, but they ll generally fall within Monday through Friday, 7:00 AM to 7:00 PM timeframe. Because of the nature of events, occasional work outside these hours, including early mornings, late evenings, and weekends, may be required. Your manager will work with you to ensure your schedule is balanced. Employees are responsible for securing their own reliable transportation to and from work, including for early morning, late evening, or off-hour shifts that may fall outside of GBus availability (where GBus is available). While GBus is a valuable employee perk, it should not be relied upon as the sole method of commuting, as it may not accommodate all event schedules. The total compensation range for this position is $100,000–$120,000, based on experience and qualifications. Compensation for internal candidates will be reviewed in accordance with our internal compensation practices. This role may be located in one of the following locations: Sunnyvale, San Bruno, or Mountain View. DISCLAIMER: This job description is designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to confirm or be interpreted as a comprehensive summary of all duties, responsibilities and qualifications required of associates assigned to this job. Maritz offers a comprehensive benefits package for full-time employees including medical, dental, vision, life insurance, disability, paid parental leave, 401k, tuition reimbursement, paid time off, year end holiday closure, and more! View all details at: www.MaritzBenefits.com Maritz will only employ applicants who have authorization to work permanently in the U.S. This is not a position for which sponsorship will be provided. Those who need sponsorship for work authorization now or in the future are not eligible for hire. No calls or agencies please. Maritz is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by calling 1-636-827-0380 or by sending an email to recruitment maritz.com .

Requirements

Must-haves

Where Human Connection Fuels Possibility
At Maritz, decades of innovation and perseverance have built more than just a strong reputation — they’ve shaped a culture where human connection and collaboration are at the heart of everything we do.
Joining Maritz means becoming part of a workplace grounded in a critical truth; people and their potential is our greatest resource.
Maritz helps companies achieve their business goals by inspiring people to perform their best. We design experiences, incentives, and recognition programs that spark action and deliver measurable impact.
We have a passion for excellence and genuine care for the people making it possible.
The Operations Manager, Onsite Events directs and coaches the activities of assigned team members to ensure all customer service levels and deliverables are achieved.
This role also provides comprehensive leadership to a dedicated client, overseeing sourcing and planning of programs, providing client and team support and training, and managing special projects.
What You’ll Be Doing
Direct and support assigned team members in sourcing, planning, and executing client meetings and events.
Lead team meetings to review productivity, deliverables, and service levels while promoting best practices and industry trends.
Participate in client meetings to review operational processes, resolve challenges, and maintain satisfaction.
Manage relationships with service partners (Catering, Facilities, AV, Security, Transportation, etc.) to ensure alignment and quality.
Oversee implementation of SOPs, process improvements, and metric tracking for assigned teams.
Manage special projects and provide backup support for the Director of Operations as needed.
What You’ll Bring
Bachelor’s degree or equivalent experience in a related field.

Nice-to-haves

CMP (Certified Meeting Professional) Certification.
Prior experience in incentive, association, or corporate event planning.
Prior experience leading direct reports.
Background in promoting organizational change and efficiency.
Working Logistics & Things You Should Know
The total compensation range for this position is $100,000–$120,000, based on experience and qualifications. Compensation for internal candidates will be reviewed in accordance with our internal compensation practices.
View all details at: www.MaritzBenefits.com
If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by calling 1-636-827-0380 or by sending an email to recruitment maritz.com .

Application prep

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Platform: workday
Effort: long

Benefits

Benefits detected in the listing.

Dental

Vision

401k

Paid Time Off

Parental Leave