Job description

"We’re building something special at Absorb, and our Account Management team is at the center of it. This role is about owning a book of business, building trusted relationships, and helping customers get real value from our platform as they grow. You’ll have the opportunity to shape how we scale our account management practices, collaborate closely across teams, and make a tangible impact on both our customers and the business. If you thrive in a fast-paced environment, and want to grow your career while helping others succeed, you’ll feel right at home here" - Andrew Nelmes, VP, Account Management You will drive growth by expanding customer adoption of Absorb and by uncovering upsell and cross-sale opportunities within your existing accounts. A core part of your role is protecting and increasing the value of your book of business through strong retention practices and a deep understanding of each client’s goals. Success is measured through net retention targets tied directly to the performance of your assigned accounts. Key responsibilities and accountabilities: - Increase the net dollar retention of your book of business through proactive upsells, cross sells, and strong relationship management that protects and grows existing revenue. - Lead client contract renewals with a focus on expanding Annual Recurring Revenue and strengthening long-term partnerships. - Identify, develop, and close new opportunities within assigned accounts to support a land and expand strategy. - Create accurate proposals, statements of work, and other client facing documents that support your sales process and drive deal momentum. - Build meaningful, trusted relationships with key contacts to deepen engagement and position Absorb as a strategic partner. - Manage your sales pipeline with accuracy and accountability, reporting monthly and quarterly to ensure full visibility across the business. - Become an expert in Absorb’s subscription models so you can confidently address client questions and guide renewal and expansion conversations. - Participate in team meetings and collaborative projects that help improve sales processes and overall performance. - Develop strong internal partnerships across Customer Success, Support, Product, and Leadership to ensure the full client lifecycle is supported. - Stay current on product releases, training sessions, and industry insights to maintain strong product knowledge and credibility with customers. What you’ll bring: - Post-secondary degree (preferably in business or a related field) - 1-2 years of experience successfully managing client relationships and driving revenue growth through upselling - Very strong time management and organizational skills - Very strong verbal and written communication skills - Outgoing and personable nature with a sales driven attitude, strong team player - Ability to thrive in a dynamic, fast-paced environment that changes constantly Additional preferred qualifications: - SaaS (or Technology) sales experience - Experience working with a global client base - Strong MS Office skills – primarily Excel and PowerPoint - Fluency in additional languages - Experience working with industry tools such as Salesforce Technologies we use: - AbsorbLMS, Salesforce, Gong, Gainsight, Zendesk, Calendly, Zoom, Teams, Adobe Acrobat Are you ready to become an Absorber? What we offer: - Fully remote-first work with flexible work arrangements 🏡 - Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location 🧘 - New Hire Equipment Allowance and monthly Flex Allowance to support your success 📦 - Endless opportunity for career growth and internal mobility 🌱 - Employee driven DE&I programs 🫶 Who are we? Absorb Software is the leading global AI-driven learning platform provider, helping organizations unlock the full potential of their workforce. With its innovative Strategic Learning Systems (SLS) approach, Absorb empowers businesses to align learning with strategic goals, driving measurable impact and workforce agility. The Absorb LMS platform delivers personalized, scalable, and engaging learning experiences for employees, customers, and partners worldwide. Trusted by over 3,300 organizations and 34 million users, Absorb is redefining the future of workplace learning through cutting-edge AI, seamless integrations, and an unwavering commitment to innovation. We empower learners to enrich their lives, workplaces and communities. Our values are simple: - We achieve exceptional results by genuinely caring about each other and the work we do - We’re united, and we grow through our commitment to elevating continual learning! AI @ Absorb We believe in the power of AI and technology to make learning accessible to everyone. By exploring new tools and constantly experimenting, we’re redefining what’s possible. We take an AI‑first approach to unlock human potential, drive impact, and scale better outcomes. As the world evolves, Absorb is committed to growing with you. Investing in your skills every step of the way. We use AI tools to support our recruitment process, such as organizing applications and highlighting potential matches based on role requirements. While these tools help streamline our review, all screening and final hiring decisions are made by our recruitment team. We encourage candidates to apply authentically and not rely solely on AI-generated responses in their applications. Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications. Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, please contact us at accessiblecareers@absorblms.com Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship.

Requirements

Must-haves

Increase the net dollar retention of your book of business through proactive upsells, cross sells, and strong relationship management that protects and grows existing revenue.
Lead client contract renewals with a focus on expanding Annual Recurring Revenue and strengthening long-term partnerships.
Identify, develop, and close new opportunities within assigned accounts to support a land and expand strategy.
Create accurate proposals, statements of work, and other client facing documents that support your sales process and drive deal momentum.
Build meaningful, trusted relationships with key contacts to deepen engagement and position Absorb as a strategic partner.
Manage your sales pipeline with accuracy and accountability, reporting monthly and quarterly to ensure full visibility across the business.
Become an expert in Absorb’s subscription models so you can confidently address client questions and guide renewal and expansion conversations.
Participate in team meetings and collaborative projects that help improve sales processes and overall performance.
Develop strong internal partnerships across Customer Success, Support, Product, and Leadership to ensure the full client lifecycle is supported.
Stay current on product releases, training sessions, and industry insights to maintain strong product knowledge and credibility with customers.
Post-secondary degree (preferably in business or a related field)
1-2 years of experience successfully managing client relationships and driving revenue growth through upselling
Very strong time management and organizational skills
Very strong verbal and written communication skills
Outgoing and personable nature with a sales driven attitude, strong team player
Ability to thrive in a dynamic, fast-paced environment that changes constantly
SaaS (or Technology) sales experience
Experience working with a global client base
Strong MS Office skills – primarily Excel and PowerPoint
Fluency in additional languages
Experience working with industry tools such as Salesforce
AbsorbLMS, Salesforce, Gong, Gainsight, Zendesk, Calendly, Zoom, Teams, Adobe Acrobat
Are you ready to become an Absorber?
We achieve exceptional results by genuinely caring about each other and the work we do

Nice-to-haves

None flagged.

Application prep

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