Job description

Title: Business Analyst (Export & Parts Pricing Support) Client: Global leader in Technology/ Electronics Duration: 12 months contract with HIGH chance for extension or direct employment Work Location: Santa Ana, CA 92707 (Fully onsite) Pay rate: $29-32.29/hr w2 + Benefits Top Skills/Experience 1–2 years of experience in a business operations, logistics, supply chain, customer service, or related analytical role is required MS Excel (Pivot Tables, VLOOKUP/XLOOKUP, data formatting) is required Bachelor's degree highly preferred Bilingual (English/Korean) highly preferred Summary The Business Analyst I serves as a key operational and analytical support role within the organization, focusing on two primary functional areas: Parts Pricing Management and Export Order Management, 70/30 split. Key Responsibilities Parts Pricing Management – CE & MX Parts Support Provide analytical and administrative support for pricing adjustments and updates for CE (Construction Equipment) and MX (Mexico) parts catalogs. Assist in reviewing, validating, and updating parts pricing data in applicable systems, ensuring accuracy and consistency. Coordinate with internal pricing, sales, and product teams to gather inputs needed for timely pricing updates. Support the preparation and distribution of pricing change communications to relevant stakeholders. Maintain organized records of pricing history, adjustment logs, and approval documentation. Assist in reconciling pricing discrepancies and escalating exceptions as needed. Contribute to pricing performance reporting and analysis as directed. Export Specialist – Order Processing & KPI Analysis Process and manage export sales orders from initiation through final delivery, ensuring accuracy and compliance with export regulations and internal procedures. Serve as the primary point of contact for international subsidiary customers, maintaining professional and timely email communication to address inquiries, order status updates, and issue resolution. Coordinate logistics activities between freight forwarders, customers, and warehouse teams to ensure smooth order fulfillment and on-time shipments. Monitor and track shipment milestones; proactively communicate delays or discrepancies to relevant stakeholders. Compile, analyze, and report on export Key Performance Indicators (KPIs) including order fulfillment rates, lead times, shipping accuracy, and customer satisfaction metrics. Maintain and organize export documentation including shipping instructions, commercial invoices, packing lists, and any required compliance documents. Identify process gaps or recurring issues within the export workflow and recommend improvements to enhance efficiency. Support month-end reporting related to export order volume, revenue, and performance trends. Skills/Qualifications Education: Bachelor's degree in Business Administration, Supply Chain, Finance, International Business, or a related field preferred Experience: 1–2 years of experience in a business operations, logistics, supply chain, customer service, or related analytical role Prior experience in export operations, international customer support, or parts/pricing administration is a plus Technical Skills: Proficiency in Microsoft Office Suite, particularly Excel (pivot tables, VLOOKUP/XLOOKUP, data formatting) Experience with ERP systems (SAP, Oracle, or similar) preferred Familiarity with order management or freight management platforms is a plus Ability to create basic dashboards or reports in Excel or similar tools Language: English proficiency required (written communication skills are critical for international customer correspondence) Bilingual (English/Korean) is a plus given subsidiary interactions #LI-MK1

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