Job description

Must Have Technical/Functional Skills Genesys APIs, Genesys Cloud CX, J2EE development, API Development, Genesys Cloud CX Developer\Architect with Softphone Roles & Responsibilities · Design and Development experience in Genesys Cloud CX and Genesys Architecture. · Develop roadmap for CCaaS transformation and modernization initiatives. · Experience in Softphone API integration with Genesys CX · Experience in Genesy SDK · Experience in Genesys Cloud CX administration, configuration and implementation. · Strong experience Node.JS/ Rest, SOAP and Genesys APIs. · Experience creating dashboards for monitoring queue activity, agent performance, and interactions. · Strong Experience in Genesys Cloud admin and configuration including contact center ,telephony, routing, people and permissions and outbound. · Experience in Genesys installation and configuration · Troubleshooting experiences with the issues in configuring and routing related issues. Desired skills.: · Experience with Genesys on-prem and understanding of various Genesys components and composer development. · Exposure for Java/J2EE development and API Development /Scripting integration · Genesys Cloud CX certification preferred. TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. Salary Range: $85,000-$120,000 a year

Requirements

Must-haves

Must Have Technical/Functional Skills
Genesys APIs, Genesys Cloud CX, J2EE development, API Development, Genesys Cloud CX Developer\Architect with Softphone
Roles & Responsibilities
Design and Development experience in Genesys Cloud CX and Genesys Architecture.
Develop roadmap for CCaaS transformation and modernization initiatives.
Experience in Softphone API integration with Genesys CX
Experience in Genesy SDK
Experience in Genesys Cloud CX administration, configuration and implementation.
Strong experience Node.JS/ Rest, SOAP and Genesys APIs.
Experience creating dashboards for monitoring queue activity, agent performance, and interactions.
Strong Experience in Genesys Cloud admin and configuration including contact center ,telephony, routing, people and permissions and outbound.
Experience in Genesys installation and configuration
Troubleshooting experiences with the issues in configuring and routing related issues.
Desired skills.:
Experience with Genesys on-prem and understanding of various Genesys components and composer development.
Exposure for Java/J2EE development and API Development /Scripting integration
Discretionary Annual Incentive.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Time Off: Vacation, Time Off, Sick Leave & Holidays.

Nice-to-haves

Genesys Cloud CX certification preferred.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

apinode.jsrestjava

Platform: careers-page
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401k

Parental Leave