Job description

Exceptional care starts with exceptional people. For us, this is more than a job– it’s a calling. It’s waking up each day, looking for ways to make a difference with a compassionate, inclusive and talented team. Ochsner empowers you to discover your passion, reach your potential, and Pursue Your Purpose. Exceptional care starts with exceptional people and teams. Together we are leading the way. This job instructs, guides, and supports an Epic analytical team on complex situations and workflows to modify and support Epic Systems by encoding, testing, debugging, and installing elements. Implements consistent processes for the team to follow. Works with team to drive execution of IS wide projects such as deployment and implementation projects and supports the management of resources and schedules for team or deployment related projects. Leads team level projects and initiatives and serves as a mentor and a trusted advisor to the team. Attends regular meetings and/or provides regular updates as a representative of the team. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company’s discretion. Education Required - High school diploma or equivalent. Preferred - Bachelor’s degree. Work Experience Required - 3 years of Epic experience. Certifications Required - Epic certification. Preferred - Project Management Professional PMP or equivalent (Lean Six Sigma Black Belt, Master Change Agent, AGILE Project Management, or Program Management Professional). Knowledge Skills and Abilities (KSAs) Effective verbal and written communication skills and ability to present information clearly and professionally from all backgrounds. Strong critical thinking, analytical, problem-solving, and research skills and ability to support Epic systems by encoding, testing, debugging, and installing elements as needed. Strong leadership, prioritization, planning and task delegation skills and ability to manage multiple projects and work effectively with frequent interruptions and changing priorities. Ability to demonstrate a strong sense of personal accountability for work. Strong knowledge of Epic, operational or clinical expertise and ability to perform Gap analysis. Strong technical integration skills and ability to design and implement technical solutions and processes. Ability to travel throughout and between facilities and work flexible hours (weekends/holidays/nights/on call). Job Duties Partners and effectively communicates with assigned customers/end users while escalating appropriate potential concerns to management. Establishes and maintains relationships with operations, stakeholders and other IS team members, and consistently works with these groups to determine needs and their associated IS solutions from an integrated perspective. Collaborates with direct leader on the daily workload (tickets and project work) and priorities, current assignments of team members and required adjustments (of staff and assignments) to meet business needs. Serves as a team resource and guides analysts through the design, build/configuration, testing, implementation and maintenance of the team s core Epic applications and their integration with other supported systems/applications. Coordinates the team s efforts in support of upgrades, implementations and/or initiatives, establishing timelines and assigning tasks. Facilitates team meetings to discuss the status of deliverables, shared issues, end-user concerns and upcoming milestones. Mentors analysts to improve their skills and prepare them for more responsibility. Performs other related duties as assigned. The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time. Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards. This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns. The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. Physical and Environmental Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Light Work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work. Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible. NOTE: The constant stress and strain of maintaining a production rate pace, especially in an industrial setting, can be and is physically demanding of a worker even though the amount of force exerted is negligible. Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid. The incumbent has no occupational risk for exposure to communicable diseases. Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role. Are you ready to make a difference? Apply Today! Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website. Please refer to the job description to determine whether the position you are interested in is remote or on-site. Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C. Ochsner Health endeavors to make our site accessible to all users. If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) or careers ochsner.org . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.

Requirements

Must-haves

Exceptional care starts with exceptional people.
Required - High school diploma or equivalent.
Work Experience
Required - 3 years of Epic experience.
Certifications
Required - Epic certification.
Knowledge Skills and Abilities (KSAs)
Effective verbal and written communication skills and ability to present information clearly and professionally from all backgrounds.
Strong critical thinking, analytical, problem-solving, and research skills and ability to support Epic systems by encoding, testing, debugging, and installing elements as needed.
Strong leadership, prioritization, planning and task delegation skills and ability to manage multiple projects and work effectively with frequent interruptions and changing priorities.
Ability to demonstrate a strong sense of personal accountability for work.
Strong knowledge of Epic, operational or clinical expertise and ability to perform Gap analysis.
Strong technical integration skills and ability to design and implement technical solutions and processes.
Ability to travel throughout and between facilities and work flexible hours (weekends/holidays/nights/on call).
Partners and effectively communicates with assigned customers/end users while escalating appropriate potential concerns to management.
Collaborates with direct leader on the daily workload (tickets and project work) and priorities, current assignments of team members and required adjustments (of staff and assignments) to meet business needs.
Coordinates the team s efforts in support of upgrades, implementations and/or initiatives, establishing timelines and assigning tasks.
Facilitates team meetings to discuss the status of deliverables, shared issues, end-user concerns and upcoming milestones.
Mentors analysts to improve their skills and prepare them for more responsibility.
Performs other related duties as assigned.
Physical and Environmental Demands
Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid.

Nice-to-haves

Preferred - Bachelor’s degree.
Preferred - Project Management Professional PMP or equivalent (Lean Six Sigma Black Belt, Master Change Agent, AGILE Project Management, or Program Management Professional).

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

agileaccessibility

Platform: workday
Effort: long