Job description

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties. At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset. Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties. At Fanatics, we bring our BOLD Leadership Principles to life every day—building championship teams, obsessing over fans, acting with limitless entrepreneurial spirit, and delivering with a determined and relentless mindset. As we continue to scale our global platform, the Senior Director, Product Management — Supply Chain Technology will play a critical role in transforming fulfillment, distribution, and global shipping infrastructure powering fan delivery worldwide. ROLE OVERVIEW This is a rare, high-impact leadership role in which the Senior Director, Product Management — Supply Chain Technology owns the product strategy and execution across Fanatics Commerce's fulfillment and distribution network, warehouse management systems, and global shipping platforms — the full physical flow of product from our facilities to customers and wholesale partners worldwide. Reporting to the VP of Product Management, this leader will guide a focused team of experienced Product Managers in close partnership with Supply Chain, Operations, Engineering, and executive leadership to translate a bold network transformation strategy into a sequenced, deliverable roadmap. The Senior Director, Product Management — Supply Chain Technology delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights. HOW WILL YOU DRIVE IMPACT Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes. Team & Leadership Impact (Build Championship Teams) Cross-Functional Leadership: Partner with Engineering and Architecture on platform scalability, reliability, and supply chain technology strategy, managing complex dependencies across multi-team, multi-vendor programs to drive alignment and unblock delivery. Work with Finance to model and track program ROI, total cost of ownership, and business impact across the network transformation portfolio, and actively participate in executive-level program reviews and strategic planning cycles. Lead build vs. buy evaluations and vendor selection decisions in partnership with Operations, Supply Chain, and Logistics — ensuring technology choices are grounded in operational reality across parcel, freight, last-mile, and regional carriers globally. People Leadership: Build and develop a small, mighty team of Product Managers across fulfillment, distribution, WMS, and shipping domains — setting clear direction, managing prioritization across competing demands, and growing talent. Create an environment where product managers are close to the business, empowered to make decisions, and accountable for outcomes. Fan & Customer Impact (Obsessed with Fans) Drive shipping capabilities across B2C, B2B, and enterprise fulfillment models — including cross-border and customs compliance — ensuring fans and wholesale partners receive their product on time, every time. Define and track shipping performance metrics across on-time delivery, cost, carrier performance, and customer experience, in partnership with Logistics and Operations. Drive our micro-fulfillment model — enabling on-demand capacity and pop-up sites that power Fanatics Commerce's ability to respond to peak events and hot market moments, ensuring fan demand is met at every surge. Ensure platform decisions balance customer experience, operational scalability, cost efficiency, and compliance across both B2C and B2B models. Innovation & Problem Solving (Limitless Entrepreneurial Spirit) Define and evolve the product vision for Fanatics Commerce's Global Shipping platform — spanning carrier integrations, TMS strategy, rate shopping, label generation, package lifecycle management, and delivery tracking. Own automation integration strategy across warehouse execution, controls, and robotics systems — translating operational automation investments into coherent product architecture. Champion low-touch logistics execution — driving automation, intelligent carrier selection, and streamlined fulfillment routing to reduce freight costs, minimize manual intervention, and improve throughput across the shipping lifecycle. Enable greenfield deployments and complex retrofit programs across a growing global network spanning North America, Europe, and beyond — building toward a uniform, modern technology platform for omnichannel operations. Ownership & Execution (Determined & Relentless Mindset) Lead and co-develop the product strategy and multi-year roadmap for Fanatics Commerce's Warehouse Management System platform, driving a large-scale, multi-site network transformation program across the global network in close partnership with Supply Chain and Operations. Translate strategy into clear product requirements, epics, and measurable success criteria — leading backlog prioritization and sprint planning in close partnership with engineering teams. Define and track network performance metrics across fulfillment efficiency, distribution accuracy, system reliability, and cost, in alignment with Operations and business stakeholders. Navigate peak event planning and operational resilience requirements — including holiday, promotional surges, and hot market events — with rigor and a relentless delivery mindset. AI & DIGITAL CAPABILITY We are building a future-ready organization. This role is expected to: Apply AI and technology to improve efficiency, quality, and outcomes Use data and digital tools to inform decisions and enhance performance Demonstrate curiosity and adaptability in adopting new technologies and ways of working Contribute to a culture of innovation and continuous improvement CAPABILITIES & EXPERIENCE YOU BRING Required Qualifications: 12+ years of Product Management experience with significant ownership of WMS, fulfillment, distribution, or supply chain platforms, including a proven track record leading complex, multi-site technology transformation programs from strategy through delivery. Deep expertise in warehouse management systems at enterprise scale — Manhattan Active WMS or equivalent strongly preferred — with demonstrated experience driving both eCommerce and wholesale distribution operations. Strong understanding of global shipping, carrier integrations, TMS strategy, and last-mile logistics, including demonstrated experience designing or scaling low-touch logistics models such as automated carrier selection, rate shopping optimization, and reduction of manual touchpoints across the shipping and fulfillment lifecycle. Experience operating across B2C and B2B fulfillment and distribution models, with the ability to ensure platform decisions balance customer experience, operational scalability, cost efficiency, and compliance. Experience leading and developing teams of Product Managers — setting direction, managing performance, and growing talent in a fast-paced, high-complexity environment. Excellent stakeholder management and executive communication skills, with demonstrated comfort operating at the VP and C-suite level across Supply Chain, Operations, Logistics, Finance, and Engineering. Strong analytical capabilities — able to build business cases, model total cost of ownership, and track program-level impact across a multi-year network transformation portfolio. WORK LOCATION Hybrid: The primary place of performance of this role is the Company's office located in Atlanta, GA OR San Mateo, subject to the Company's current hybrid work policy. This role currently requires in-office presence Tuesday, Wednesday, Thursday. The salary range represents base pay only and does not include short-term or long-term incentive compensation. When determining base pay as part of a final compensation package, we consider several factors such as location, experience, qualifications, and training. For information about our benefits, please visit benefitsatfanatics.com Salary Range $204,000 — $255,000 USD At Fanatics, we operate with a BOLD mindset - We Build Championship Teams, we’re Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you’re ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team. ABOUT US Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally. ABOUT THE TEAM Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally – as well as its flagship site, www.fanatics.com . Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world—including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA). At Fanatics Commerce, we infuse our BOLD Leadership Principles in everything we do: · Build Championship Teams · Obsessed with Fans · Limitless Entrepreneurial Spirit · Determined and Relentless Mindset By submitting your application, you agree to our terms of service and acknowledge you have read our Candidate Privacy Policy. Fanatics will never ask candidates for money, banking information, or other sensitive personal information as part of the interview process. If you receive a suspicious message claiming to be from Fanatics recruiting, please do not respond and report it here .

Requirements

Must-haves

Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes.
Team & Leadership Impact (Build Championship Teams)
Build and develop a small, mighty team of Product Managers across fulfillment, distribution, WMS, and shipping domains — setting clear direction, managing prioritization across competing demands, and growing talent.
Create an environment where product managers are close to the business, empowered to make decisions, and accountable for outcomes.
Fan & Customer Impact (Obsessed with Fans)
Drive shipping capabilities across B2C, B2B, and enterprise fulfillment models — including cross-border and customs compliance — ensuring fans and wholesale partners receive their product on time, every time.
Define and track shipping performance metrics across on-time delivery, cost, carrier performance, and customer experience, in partnership with Logistics and Operations.
Drive our micro-fulfillment model — enabling on-demand capacity and pop-up sites that power Fanatics Commerce's ability to respond to peak events and hot market moments, ensuring fan demand is met at every surge.
Ensure platform decisions balance customer experience, operational scalability, cost efficiency, and compliance across both B2C and B2B models.
Innovation & Problem Solving (Limitless Entrepreneurial Spirit)
Define and evolve the product vision for Fanatics Commerce's Global Shipping platform — spanning carrier integrations, TMS strategy, rate shopping, label generation, package lifecycle management, and delivery tracking.
Own automation integration strategy across warehouse execution, controls, and robotics systems — translating operational automation investments into coherent product architecture.
Enable greenfield deployments and complex retrofit programs across a growing global network spanning North America, Europe, and beyond — building toward a uniform, modern technology platform for omnichannel operations.
Ownership & Execution (Determined & Relentless Mindset)
Translate strategy into clear product requirements, epics, and measurable success criteria — leading backlog prioritization and sprint planning in close partnership with engineering teams.
Define and track network performance metrics across fulfillment efficiency, distribution accuracy, system reliability, and cost, in alignment with Operations and business stakeholders.
Navigate peak event planning and operational resilience requirements — including holiday, promotional surges, and hot market events — with rigor and a relentless delivery mindset.
AI & DIGITAL CAPABILITY
We are building a future-ready organization. This role is expected to:
Apply AI and technology to improve efficiency, quality, and outcomes
Use data and digital tools to inform decisions and enhance performance
Demonstrate curiosity and adaptability in adopting new technologies and ways of working
Contribute to a culture of innovation and continuous improvement

Nice-to-haves

Deep expertise in warehouse management systems at enterprise scale — Manhattan Active WMS or equivalent strongly preferred — with demonstrated experience driving both eCommerce and wholesale distribution operations.

Application prep

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Platform: greenhouse
Effort: quick

Benefits

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