Job description

Our client, a global software company, is looking to hire a Senior Genesys Cloud Engineer for a remote 6-month contract to hire position. The consultant will serve as the technical subject matter expert for the Genesys Cloud CX platform, driving omnichannel routing strategies, third-party integrations, and continuous system optimization. The consultant will be primarily focused on implementing digital channels and not so much focused on IVR. The consultant will work to design, configure, integrate, and optimize digital channels, such as web chat, SMS, WhatsApp, social media messaging, and email, creating a seamless, automated, and context-rich customer experiences. Key Responsibilities: • Design, configure, integrate, and optimize digital channels, such as web chat, SMS, WhatsApp, social media messaging, and email • Develop and support custom API integrations, web services, and CRM ecosystems (e.g., Salesforce CX Cloud) to enable seamless data exchange and screen-pops. • Manage daily Genesys Cloud administration including queues, workforce management configuration, and security roles. • Utilize infrastructure-as-code principles (such as Genesys Cloud Terraform provider or CX as Code) to automate platform configurations. • Lead high-level incident management, root-cause analysis, and performance troubleshooting for complex platform issues. Required Skills: • Minimum 5+ years of dedicated technical experience with the Genesys Cloud CX platform. • Experience designing, configuring, integrating, and optimizing digital channels, such as web chat, SMS, WhatsApp, social media messaging, and email • Strong proficiency in routing models, CCaaS architecture, REST APIs, and cloud integration patterns. • Active Genesys Cloud certifications is highly preferred Apply for this Job

Requirements

Must-haves

Design, configure, integrate, and optimize digital channels, such as web chat, SMS, WhatsApp, social media messaging, and email
Develop and support custom API integrations, web services, and CRM ecosystems (e.g., Salesforce CX Cloud) to enable seamless data exchange and screen-pops.
Manage daily Genesys Cloud administration including queues, workforce management configuration, and security roles.
Utilize infrastructure-as-code principles (such as Genesys Cloud Terraform provider or CX as Code) to automate platform configurations.
Lead high-level incident management, root-cause analysis, and performance troubleshooting for complex platform issues.
Minimum 5+ years of dedicated technical experience with the Genesys Cloud CX platform.
Experience designing, configuring, integrating, and optimizing digital channels, such as web chat, SMS, WhatsApp, social media messaging, and email
Strong proficiency in routing models, CCaaS architecture, REST APIs, and cloud integration patterns.
Apply for this Job

Nice-to-haves

Active Genesys Cloud certifications is highly preferred

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

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