Job description

Location Designation: Hybrid - 3 days per week Technology, Data, AI and Ventures: Within the Tech, Data, AI, Ventures (TDAV) organization, our work is guided by a shared vision: deploying the power of technology, data, AI and ventures to accelerate sustainable competitive advantage for New York Life's businesses. We build solutions that power how we serve policy owners, agents, advisors and employees while delivering measurable business outcomes. Across technology, data, AI, cyber, product, digital experience, architecture and infrastructure, TDAV combines the scale and investment of an industry leader, access to leading-edge technologies and the opportunity to help shape how a world-class financial services company competes in the AI era - all backed by the stability and purpose of a mutual company built to last. Role Overview As a Release Train Engineer at New York Life, you’ll enable an Agile Release Train (ART) to deliver valuable business outcomes by optimizing how teams plan, coordinate and execute using Lean, Product and Agile techniques. You’ll serve as the ART’s chief Scrum Master and an outcome-focused servant leader—facilitating ART-level events, aligning teams around objectives and dependencies, removing barriers, and helping teams continuously improve how they deliver value. This is a role for someone who can create alignment across complex, interdependent teams, coach leaders and teams through their Agile journey, and use transparent metrics and disciplined delivery practices to turn plans into predictable business results. What You'll Do: · Lead ART execution. Facilitate and align ART-level events and actively drive Scrum of Scrums to surface roadblocks early, coordinate follow-up and keep teams focused on delivery. · Drive outcomes and transparency. Champion the syndication of OKRs, track attainment, dependencies and delivery progress, and use Agile metrics to identify where the ART needs to course correct. · Coach the Agile journey. Assess Agile maturity and coach Scrum Masters and teams in Lean-Agile principles, practices and mindsets to strengthen team effectiveness and continuous improvement. · Align ways of working. Establish consistent Agile practices across teams within the ART while creating the conditions for teams to collaborate effectively across product and platform boundaries. · Manage dependencies, risks and change. Help teams identify and resolve cross-team dependencies and ensure Change Control and Risk Management processes are facilitated across products and platforms. · Partner across the ART. Communicate effectively with Product Managers, Product Owners, Scrum Masters and other stakeholders to create shared understanding of priorities, status, risks and decisions. · Strengthen delivery practices. Champion modern software development and quality practices, including build and deployment automation, unit-test coverage, test-environment management and shift-left practices. · Use digital tools to create clarity. Role model effective use of digital delivery tools as a single source of truth and as a prompt for deeper conversations about progress, impediments and outcomes. · Build communities of practice. Foster communities of practice among Scrum Masters and with other RTEs to share practices, elevate capabilities and improve delivery across the organization. What You'll Bring: · Deep experience in software delivery, ART management and stakeholder management, with the ability to coordinate work across multiple teams and complex dependencies. · Strong knowledge of Lean-Agile principles and systems thinking, with a deep understanding of how Agile can be scaled across teams; familiarity with scaling frameworks is helpful. · Experience working with Agile teams and coaching teams and Scrum Masters to improve Agile practices, mindsets and maturity. · Strong facilitation, listening and communication skills, including the ability to present to teams and management and communicate effectively across ARTs and teams. · Fluency with Agile metrics, including what to measure, how to interpret results and how to use insights to improve delivery and course correct. · Experience tracking OKRs, dependencies, risks and delivery progress and creating transparency for stakeholders. · A track record of coaching and mentoring teams and Scrum Masters while fostering communities of practice and stronger engineering and quality practices. · A Lean-Agile, servant-leader mindset grounded in empowerment, collaboration, transparency and continuous improvement. · Confidence and constructive assertiveness to surface issues, challenge when needed and advocate for what is best for the team and the ART. · The ability to build trust and rapport and create an effective working environment across teams and stakeholders. · Hands-on experience in corporate services such as HR, Finance, Procurement or Supply Chain is preferred. Job Level: LEVELPF4 Pay Transparency Salary Range: $100,000-$143,000 Overtime eligible: Exempt Discretionary bonus eligible: Yes Sales bonus eligible: No Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program. Company Overview At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact. Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress. As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it. Our Benefits We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site . Our Commitment to Inclusion At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space. Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation . We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com . Job Requisition ID: 94999

Requirements

Must-haves

Location Designation: Hybrid - 3 days per week
Lead ART execution. Facilitate and align ART-level events and actively drive Scrum of Scrums to surface roadblocks early, coordinate follow-up and keep teams focused on delivery.
Drive outcomes and transparency. Champion the syndication of OKRs, track attainment, dependencies and delivery progress, and use Agile metrics to identify where the ART needs to course correct.
Coach the Agile journey. Assess Agile maturity and coach Scrum Masters and teams in Lean-Agile principles, practices and mindsets to strengthen team effectiveness and continuous improvement.
Align ways of working. Establish consistent Agile practices across teams within the ART while creating the conditions for teams to collaborate effectively across product and platform boundaries.
Manage dependencies, risks and change. Help teams identify and resolve cross-team dependencies and ensure Change Control and Risk Management processes are facilitated across products and platforms.
Partner across the ART. Communicate effectively with Product Managers, Product Owners, Scrum Masters and other stakeholders to create shared understanding of priorities, status, risks and decisions.
Strengthen delivery practices. Champion modern software development and quality practices, including build and deployment automation, unit-test coverage, test-environment management and shift-left practices.
Use digital tools to create clarity. Role model effective use of digital delivery tools as a single source of truth and as a prompt for deeper conversations about progress, impediments and outcomes.
Build communities of practice. Foster communities of practice among Scrum Masters and with other RTEs to share practices, elevate capabilities and improve delivery across the organization.
Deep experience in software delivery, ART management and stakeholder management, with the ability to coordinate work across multiple teams and complex dependencies.
Strong knowledge of Lean-Agile principles and systems thinking, with a deep understanding of how Agile can be scaled across teams; familiarity with scaling frameworks is helpful.
Experience working with Agile teams and coaching teams and Scrum Masters to improve Agile practices, mindsets and maturity.
Strong facilitation, listening and communication skills, including the ability to present to teams and management and communicate effectively across ARTs and teams.
Fluency with Agile metrics, including what to measure, how to interpret results and how to use insights to improve delivery and course correct.
Experience tracking OKRs, dependencies, risks and delivery progress and creating transparency for stakeholders.
A track record of coaching and mentoring teams and Scrum Masters while fostering communities of practice and stronger engineering and quality practices.
A Lean-Agile, servant-leader mindset grounded in empowerment, collaboration, transparency and continuous improvement.
Confidence and constructive assertiveness to surface issues, challenge when needed and advocate for what is best for the team and the ART.
The ability to build trust and rapport and create an effective working environment across teams and stakeholders.
Job Level: LEVELPF4

Nice-to-haves

Hands-on experience in corporate services such as HR, Finance, Procurement or Supply Chain is preferred.

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aiagilescrum

Platform: eightfold
Effort: medium

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