Job description

Date: Sep 12, 2026 Location: Webster, MA, US Company: MAPFRE Summary: A Site Reliability Engineering (SRE) Senior Manager is responsible for the vision, strategy, and practice of SRE across the organization. Owns reliability, availability, performance, and scalability of enterprise platforms. Leads SRE teams and partners across Engineering, Infrastructure, and Service Management to ensure systems meet SLOs. Drives operational excellence through automation, observability, and continuous improvement. Serves as a senior Incident Commander, leading major incident response, coordinating cross-functional teams, and driving restoration and post-incident improvements. Responsibilities: • Develops strategies and roadmaps in partnership with Senior leadership team. • Manages overall budget for the product portfolio area. • Leads and scales high-performing engineering teams to deliver complex software solutions efficiently and effectively. • Develops and executes a strategic vision for the engineering organization, aligning technology adoption and resource allocation with business objectives. • Mentors, coaches, and develops engineering managers and other high-performing leaders within the team. • Fosters a culture of innovation, continuous learning, and excellence within the engineering organization. • Analyzes business needs and proposes budgets, technologies, and resources to achieve strategic goals. • Actively seeks out and implements innovative solutions to improve efficiency, scalability, and customer experience. • Presents technical thought leadership and insights at various leadership forums. • Drives a data-driven decision-making culture within the engineering organization. • Champions a culture of alignment, ensuring the people and culture of the organization are prepared to adapt to changing business needs. • Defines SRE vision, strategy, and operating model. • Establishes SLOs, SLIs, SLAs, and error budgets. • Leads SRE teams for production stability and performance. • Acts as senior Incident Commander during major incidents. • Improves MTTR/MTTD through automation and observability. • Implements observability solutions including Dynatrace. • Integrates monitoring with ServiceNow for automation. • Leads root cause analysis and problem management. • Reports operational health, risks, and KPIs. • Mentors and develops SRE leadership and teams. Qualifications: • Bachelor’s Degree in engineering or related field required. • Master’s Degree in computer science preferred. • 7+ years SRE / DevOps / Production Ops leadership experience required. • Build and lead high-performing SRE teams using SLOs, SLIs, MTTR. • Deep incident and problem management experience. • Observability platforms (Dynatrace a strong plus). • Experience serving as Incident Commander. • Cloud and hybrid infrastructure (AWS/Azure). • ServiceNow / ITSM integration. • Executive communication and reporting. Why Mapfre? As a global insurance leader with a strong local presence, we offer more than a job — we provide a purpose-driven career where your growth, well-being, and impact truly matter. Purpose & Culture: Join a company built on trust, collaboration, and inclusion. Our values guide everything we do, creating a workplace where people feel respected and empowered. Comprehensive Benefits: Enjoy competitive health coverage, retirement plans, paid time off, flexible work options, and lifestyle perks like employee discounts. Career Growth: Advance your skills through tuition reimbursement, leadership programs, and internal mobility opportunities. Your development is our priority. Social Responsibility: Contribute to meaningful initiatives through Fundación Mapfre, supporting communities and sustainability worldwide. Pay Philosophy: The typical starting salary range for this role is determined by several factors including skills, experience, education, certifications, and location. Some roles at Mapfre are eligible for commission and/or bonus earnings, in addition to salary, calculated based upon factors set forth in the compensation plan for the role. Salary Range $140,000 - $185,000 If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the Mapfre Insurance Talent Acquisition team at talentacquisition@mapfreusa.com. We are proud to be an equal opportunity employer. Nearest Major Market: Worcester Job Segment: Cloud, Recruiting, Computer Science, Manager, Engineer, Technology, Human Resources, Management, Engineering Apply now » Apply now • Apply Now • Start applying with LinkedIn • Please wait... Find similar jobs: PROFESSIONALS, IT, DIGITAL TRANSFORMATION AND INNOVATION • Opens in a new tab. • Opens in a new tab. • Opens in a new tab. • Opens in a new tab. • Opens in a new tab. © Copyright 2018 Mapfre × Cookie Consent Manager When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. Required Cookies These cookies are required to use this website and can't be turned off. Required Cookies Show More Details Required Cookies Provider Description Enabled SAP as service provider We use the following session cookies, which are all required to enable the website to function: • "route" is used for session stickiness • "careerSiteCompanyId" is used to send the request to the correct data center • "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor • "Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another • "rmk12" is used to determine whether the user has accepted the legacy cookie banner Cookies from provider SAPasserviceprovider are required and cannot be turned off Functional Cookies These cookies provide a better customer experience on this site, such as by remembering your login details, optimizing video performance, or providing us with information about how our site is used. You may freely choose to accept or decline these cookies at any time. Note that certain functionalities that these third-parties make available may be impacted if you do not accept these cookies. Consent to all Functional Cookies Show More Details Functional Cookies Provider Description Enabled Vimeo Vimeo is a video hosting, sharing, and services platform focused on the delivery of video. Opting out of Vimeo cookies will disable your ability to watch or interact with Vimeo videos. Cookie Policy Privacy Policy Terms and Conditions Consent to cookies from provider Vimeo Advertising Cookies These cookies serve ads that are relevant to your interests. You may freely choose to accept or decline these cookies at any time. Note that certain functionality that these third parties make available may be impacted if you do not accept these cookies. Consent to all Advertising Cookies Show More Details Advertising Cookies Provider Description Enabled LinkedIn LinkedIn is an employment-oriented social networking service. We use the Apply with LinkedIn feature to allow you to apply for jobs using your LinkedIn profile. Opting out of LinkedIn cookies will disable your ability to use Apply with LinkedIn. Cookie Policy Cookie Table Privacy Policy Terms and Conditions Consent to cookies from provider LinkedIn Confirm My Choices Reject All Cookies Accept

Requirements

Must-haves

Sep 12, 2026
Webster, MA, US
Develops strategies and roadmaps in partnership with Senior leadership team.
Manages overall budget for the product portfolio area.
Leads and scales high-performing engineering teams to deliver complex software solutions efficiently and effectively.
Develops and executes a strategic vision for the engineering organization, aligning technology adoption and resource allocation with business objectives.
Mentors, coaches, and develops engineering managers and other high-performing leaders within the team.
Fosters a culture of innovation, continuous learning, and excellence within the engineering organization.
Analyzes business needs and proposes budgets, technologies, and resources to achieve strategic goals.
Actively seeks out and implements innovative solutions to improve efficiency, scalability, and customer experience.
Presents technical thought leadership and insights at various leadership forums.
Drives a data-driven decision-making culture within the engineering organization.
Champions a culture of alignment, ensuring the people and culture of the organization are prepared to adapt to changing business needs.
Defines SRE vision, strategy, and operating model.
Establishes SLOs, SLIs, SLAs, and error budgets.
Leads SRE teams for production stability and performance.
Acts as senior Incident Commander during major incidents.
Improves MTTR/MTTD through automation and observability.
Implements observability solutions including Dynatrace.
Integrates monitoring with ServiceNow for automation.
Leads root cause analysis and problem management.
Reports operational health, risks, and KPIs.
Mentors and develops SRE leadership and teams.

Nice-to-haves

Master’s Degree in computer science preferred.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

awsazure

Platform: careers-html
Effort: medium

Benefits

Benefits detected in the listing.

Vision

Paid Time Off