Senior Partner Manager, Enterprise at Automattic

Job description

Automattic for Agencies , the agency partnerships division of Automattic , is seeking a motivated Senior Partner Manager to join the team. You’ll manage and develop relationships with our most strategic agency partners, with a significant focus on driving WordPress VIP (WPVIP) revenue. As a Senior Partner Manager, you will be responsible for maintaining a portfolio of partners and driving VIP product enablement and adoption. This includes onboarding and strategizing with new strategic agencies, as well as creating and delivering strategic plans that achieve mutual growth for VIP and our partners. You will use your extensive experience as a Partner Manager to drive partner development, renewals, and seek new opportunities within an account. As a Senior Partner Manager, you'll be responsible for: Driving sales of Automattic products through partner channels with digital agencies, identifying new opportunities for revenue generation. Building and maintaining strong relationships with a book of Premier partners , supporting partners through their whole journey, from onboarding to expansion, by understanding their business strategy and needs. Developing and executing on high-impact strategies for partner retention, net revenue retention, and partner growth. Representing Automattic and building awareness of our products and services in the partner’s organization via a one-to-many approach with partners. Communicating often with key stakeholders within WordPress VIP, as well as other business units, on the needs, alerts, and statuses of partner relationships. Become the agency’s trusted advisor, helping them to build strong WordPress VIP business practices, deliver successful projects, and scale their own growth via Automattic for Agencies and VIP. Provide training and support to partners to enhance their understanding of Automattic's products, services, and value propositions. Collaborate cross-functionally with internal and external Business Unit (BU) teams, including Marketing, Sales/CS, Happiness, Product, and Executive Leadership. Collaborate on marketing and sales enablement programs for partners with respective BUs. Attend and support flagship WordCamps , explore potential sponsorships, and participate in partner events to drive lead generation and enhance brand visibility. Gather feedback from partners to improve products, services, and the overall partnership experience. Advocate for partner needs within Automattic or the partner’s respective BU niche. Stay informed about industry trends, competitor activities, and market developments. Use market insights to refine partnership strategies. Ensure partners adhere to agreed-upon standards and compliance requirements. Seek ways to enhance the overall partner ecosystem within Automattic. You’re thrilled about this opportunity because you have: 8+ years of experience as a Partner Manager, Relationship Manager, Customer Success Manager, or Account Manager at a technology or media company (SaaS preferred). Expertise in managing a high-volume portfolio of partners, and meeting/exceeding Net Revenue Retention (NRR) and growth goals. Experience working with Global System Integrator/System Integrator organizations to build new alliances, introduce technology practices, maintain and scale them. Demonstrated experience communicating and negotiating with C-suite and senior executive stakeholders within partner accounts and internally. Outstanding communication. You should be great at holding people’s attention, whether presenting, talking on the phone, or writing a quick blog post. Dynamic Presentation Skills: adept at presenting to individuals and groups, including C-level executives, in person or virtually. Excellent interpersonal and communication skills to effectively collaborate with internal and external teams. Ecosystem Familiarity: experienced with Automattic’s brands and vast product suite within the WordPress ecosystem, as well as other key brands and third-party products/solutions that agencies leverage, such as hosts, dev tools, etc. Ability to grasp and communicate technical concepts effectively to technical and non-technical audiences. Willingness and ability to travel domestically and internationally to build relationships with partners at events such as flagship WordCamps. Adaptable to new technologies, industry trends, and changes in the competitive landscape. Salary range: $125,000-$180,000 USD plus commission . Please note that salary ranges are global, regardless of location, and we pay in local currency. For this role, we’re prioritizing applicants with deep experience in the North American market and those who are available to work consistently in a North American time zone. We are seeking high-calibre candidates with the skills and qualities to make a net positive impact for Automattic. Pay will reflect the potential contribution and the impact you can bring, which may, in some cases, exceed the stated range. This isn’t your typical work-from-home job—we are a fully-remote company with an open vacation policy. Read more about our compensation philosophy . To see a full list of benefits by country, consult our Benefits Page and check out these links to learn more about How We Hire and What We Expect from Ourselves . #LI-DNI About Automattic Now in our 20th year , we’re the people behind WordPress.com , WooCommerce , Beeper , Tumblr , Simplenote , Jetpack , Longreads , Day One , PocketCasts , and more. We believe in making the web a better place. We’re a distributed company with more than 1500 Automatticians in nearly every corner of the globe, speaking over a hundred different languages. Enriched by this diversity, we’re united by a singular mission: to democratize publishing, commerce, and messaging so anyone with a story can tell it, anyone with a product can sell it, and everyone can manage their communications from a single source. In short, we help maintain a balance in society, creating and continually refining powerful tools people can use to compete fairly—regardless of income, gender, politics, language, or where they live in the world. We believe in Open Source , and the vast majority of our work is available under the GPL . Automattic is a Most Loved Company , an Equal Opportunity employer, and Disability Confident Committed . ( Here’s what that might mean for you .) If you need accommodations during the application or interview process, please fill out this form . We are committed to ensuring an accessible hiring process for all candidates. Learn more about our Employee Resource Groups . You can track your application status and more at MyGreenhouse . To learn about how we handle your data, please review our Job Applicant & Candidate Privacy Notice and our Privacy Policy . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the “Know Your Rights: Workplace Discrimination is Illegal” poster here . Automattic participates in the E-Verify program in certain locations, as required by law .

Requirements

Must-haves

Driving sales of Automattic products through partner channels with digital agencies, identifying new opportunities for revenue generation.
Building and maintaining strong relationships with a book of Premier partners , supporting partners through their whole journey, from onboarding to expansion, by understanding their business strategy and needs.
Developing and executing on high-impact strategies for partner retention, net revenue retention, and partner growth.
Representing Automattic and building awareness of our products and services in the partner’s organization via a one-to-many approach with partners.
Communicating often with key stakeholders within WordPress VIP, as well as other business units, on the needs, alerts, and statuses of partner relationships.
Become the agency’s trusted advisor, helping them to build strong WordPress VIP business practices, deliver successful projects, and scale their own growth via Automattic for Agencies and VIP.
Provide training and support to partners to enhance their understanding of Automattic's products, services, and value propositions.
Collaborate cross-functionally with internal and external Business Unit (BU) teams, including Marketing, Sales/CS, Happiness, Product, and Executive Leadership.
Collaborate on marketing and sales enablement programs for partners with respective BUs.
Attend and support flagship WordCamps , explore potential sponsorships, and participate in partner events to drive lead generation and enhance brand visibility.
Gather feedback from partners to improve products, services, and the overall partnership experience.
Advocate for partner needs within Automattic or the partner’s respective BU niche.
Stay informed about industry trends, competitor activities, and market developments.
Use market insights to refine partnership strategies.
Ensure partners adhere to agreed-upon standards and compliance requirements.
Seek ways to enhance the overall partner ecosystem within Automattic.
You’re thrilled about this opportunity because you have:
Expertise in managing a high-volume portfolio of partners, and meeting/exceeding Net Revenue Retention (NRR) and growth goals.
Experience working with Global System Integrator/System Integrator organizations to build new alliances, introduce technology practices, maintain and scale them.
Demonstrated experience communicating and negotiating with C-suite and senior executive stakeholders within partner accounts and internally.
Outstanding communication. You should be great at holding people’s attention, whether presenting, talking on the phone, or writing a quick blog post.
Dynamic Presentation Skills: adept at presenting to individuals and groups, including C-level executives, in person or virtually.
Excellent interpersonal and communication skills to effectively collaborate with internal and external teams.

Nice-to-haves

8+ years of experience as a Partner Manager, Relationship Manager, Customer Success Manager, or Account Manager at a technology or media company (SaaS preferred).

Application prep

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Effort: quick

Benefits

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