Senior Product Manager, Payments at Automattic

Job description

The role We’re hiring a senior, hands-on Product Manager to join WooCommerce Payments and take ownership of a defined area within our payments products and partner integrations. You’ll collaborate closely with the Head of Product, and work day-to-day with engineering, design, support, and partnerships. This role is deeply executional. You’ll spend much of your time in the work: in Linear writing and refining issues, triaging bugs and incidents, reviewing and shaping flows in Figma, creating lightweight prototypes, and writing briefs or PRDs when they’re needed. Payments at WooCommerce run at a serious scale—billions in total payment volume—and the quality of this experience directly affects merchant revenue, shopper conversion, and the success of Woo’s commercial engine. This role sits right where reliability, trust, and execution matter most. What you’ll work on Own product direction and execution for a key part of the payments product area, with clear goals, priorities, and measurable outcomes. Improve merchant and shopper experiences across onboarding, checkout, refunds and disputes, payouts, reporting, and overall reliability. Raise the quality bar by reducing failures and friction, lowering support volume, and improving product ratings and merchant trust. Use data, support signals, and merchant feedback to decide what to work on next, define success measures, and make tradeoffs explicit. Work closely with priority payments partners (including Stripe and PayPal) to improve integrations, ship changes, manage dependencies, and resolve issues. Keep stakeholders aligned through clear, direct writing and communication about progress, risks, and decisions. What we’re looking for 7+ years in product roles, with senior IC experience owning complex problem spaces and influencing cross-functional teams through clarity of communication and precision of execution. 4+ years in payments or fintech, ideally on products operating at scale; experience with large or global launches is a plus. Strong product judgment. You can make good calls in messy situations and don’t need perfect information to move forward. Comfort working on critical, high-trust systems where reliability matters and small changes can have outsized impact. Ability to work deeply with engineers and designers on complex problems, including technical constraints and tradeoffs. Strong analytical habits and a practical approach to metrics, dashboards, and instrumentation. Clear written and verbal communication in a distributed, async environment. Familiarity with WooCommerce, WordPress , or open-source ecosystems is a plus. Salary range: $170,000-$240,000 USD. Please note that salary ranges are global, regardless of location, and we pay in local currency. We are searching for high-caliber candidates with the skills and qualities to have a net positive for Automattic. Pay will reflect the potential contribution and the impact you can bring, which may, in some cases, go beyond the range stated. We’re pleased to offer a straightforward, competitive base salary, providing financial clarity without complex variable components. This isn’t your typical work-from-home job: we are a fully-remote company with an open vacation policy. To see a full list of benefits by country, consult our Benefits Page . And check out these links to learn more about How We Hire and What We Expect from Ourselves . #LI-Remote About Automattic Now in our 20th year , we’re the people behind WordPress.com , WooCommerce , Beeper , Tumblr , Simplenote , Jetpack , Longreads , Day One , PocketCasts , and more. We believe in making the web a better place. We’re a distributed company with more than 1500 Automatticians in nearly every corner of the globe, speaking over a hundred different languages. Enriched by this diversity, we’re united by a singular mission: to democratize publishing, commerce, and messaging so anyone with a story can tell it, anyone with a product can sell it, and everyone can manage their communications from a single source. In short, we help maintain a balance in society, creating and continually refining powerful tools people can use to compete fairly—regardless of income, gender, politics, language, or where they live in the world. We believe in Open Source , and the vast majority of our work is available under the GPL . Automattic is a Most Loved Company , an Equal Opportunity employer, and Disability Confident Committed . ( Here’s what that might mean for you .) If you need accommodations during the application or interview process, please fill out this form . We are committed to ensuring an accessible hiring process for all candidates. Learn more about our Employee Resource Groups . You can track your application status and more at MyGreenhouse . To learn about how we handle your data, please review our Job Applicant & Candidate Privacy Notice and our Privacy Policy . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the “Know Your Rights: Workplace Discrimination is Illegal” poster here . Automattic participates in the E-Verify program in certain locations, as required by law .

Requirements

Must-haves

We’re hiring a senior, hands-on Product Manager to join WooCommerce Payments and take ownership of a defined area within our payments products and partner integrations.
What you’ll work on
Own product direction and execution for a key part of the payments product area, with clear goals, priorities, and measurable outcomes.
Improve merchant and shopper experiences across onboarding, checkout, refunds and disputes, payouts, reporting, and overall reliability.
Raise the quality bar by reducing failures and friction, lowering support volume, and improving product ratings and merchant trust.
Use data, support signals, and merchant feedback to decide what to work on next, define success measures, and make tradeoffs explicit.
Work closely with priority payments partners (including Stripe and PayPal) to improve integrations, ship changes, manage dependencies, and resolve issues.
Keep stakeholders aligned through clear, direct writing and communication about progress, risks, and decisions.
What we’re looking for
7+ years in product roles, with senior IC experience owning complex problem spaces and influencing cross-functional teams through clarity of communication and precision of execution.
Strong product judgment. You can make good calls in messy situations and don’t need perfect information to move forward.
Comfort working on critical, high-trust systems where reliability matters and small changes can have outsized impact.
Ability to work deeply with engineers and designers on complex problems, including technical constraints and tradeoffs.
Strong analytical habits and a practical approach to metrics, dashboards, and instrumentation.
Clear written and verbal communication in a distributed, async environment.
Now in our 20th year , we’re the people behind WordPress.com , WooCommerce , Beeper , Tumblr , Simplenote , Jetpack , Longreads , Day One , PocketCasts , and more. We believe in making the web a better place.
You can track your application status and more at MyGreenhouse .
To learn about how we handle your data, please review our Job Applicant & Candidate Privacy Notice and our Privacy Policy .

Nice-to-haves

4+ years in payments or fintech, ideally on products operating at scale; experience with large or global launches is a plus.
Familiarity with WooCommerce, WordPress , or open-source ecosystems is a plus.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

figmago

Platform: greenhouse
Effort: quick