Roles & Responsibilities
• Develop working knowledge of fleet management tools and operational systems
• Collaborate with stakeholders across operations, logistics, maintenance, and IT to prioritise and deliver business-critical features
• Provide hands-on technical leadership, including code reviews, architectural guidance, and setting engineering standards
• Lead Agile ceremonies, guide sprint planning, and manage delivery across the team
• Break down complex requirements into clear, incremental deliverables
• Drive continuous improvement in system performance, observability, and resilience
• Design and build internal tooling for users including branch agents, vehicle technicians, dispatch teams, and service managers
• Guide architectural decisions for backend services and internal frontends
• Mentor engineers, conduct regular 1:1s, and support professional development
• Support incident response and root cause analysis
• Partner with Product Managers to define scope, timelines, and deliverables
• Work with Solution Architects to design and implement technical solutions
• Identify and mitigate technical risks across the software development lifecycle
• Implement and harness AI-powered solutions and delivery; measure and evidence the benefits of AI delivery to Senior Management
• Own full accountability for project delivery across scope, schedule, budget, quality, and risk — from project initiation through delivery, go-live, and stabilization; the project's success or failure is this role's responsibility
• Define the project roadmap and integrated delivery plan at the outset — break the project into logical phases or waves, identify the critical path, map all workstream dependencies, and establish milestones that stakeholders can hold the team to
• Establish and operate project governance from day one — steering committee cadence, RAID log, change control board, decision log, and status reporting framework; governance must be operational before delivery teams begin work, not retrofitted after problems appear
• Manage vendor and partner delivery organizations — own the SOW and contractual obligations, run regular governance reviews, enforce SLA commitments, escalate vendor performance issues through the right channels, and document all delivery decisions
• Drive cross-functional workstream alignment — chair dependency resolution sessions, maintain the integrated dependency log, assign ownership to every cross-team dependency, and track resolution to closure before it becomes a blocker
• Own project financial management — track T&M actuals and forecast weekly, manage change requests through formal scope change process with full impact assessment on budget, schedule, and risk, and present financial health to SLT with transparency
• Facilitate and own Agile project ceremonies where applicable — PI Planning, System Demos, Inspect and Adapt workshops — ensuring all teams have clear objectives, dependencies mapped, and capacity planned for each increment
• Proactively manage the RAID log — identify risks before they become issues, assign owners, review mitigation progress weekly, and escalate items that exceed the project's risk tolerance with clear options and a recommended course of action
• Lead change management activities — assess the organizational impact of the project, build a stakeholder communication plan, ensure business readiness activities (training, process change, cutover preparation) are tracked as project deliverables not afterthoughts
• Be the single accountable point of contact for project health — provide weekly written status reports and participate in steering committee meetings with an honest, metric-backed view of progress, risks, and decisions needed; never present a rosier picture than reality supports
Salary Range-$120,000-$160,000 a year
#LI-KR3
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
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