Job description

Must-Have Technical Skills • ServiceNow Expertise o Strong knowledge of CMDB module, CI classes, and relationships. o Experience with Discovery, Service Mapping, and Integration Hub ETL. o Familiarity with ITOM and ITSM processes (Incident, Change, Problem). • ITIL Framework o Solid understanding of Configuration Management principles and ITIL v4. • Data Management o CI lifecycle management, data normalization, and duplicate elimination. o Automated discovery and reconciliation tools. • Integration & Scripting o Ability to configure integrations with SCCM, AD, and other systems. o Basic scripting (JavaScript, Glide API) for workflow customization. • Reporting & Governance o CMDB Health Dashboard, audit reports, and compliance checks. ________________________________________ Functional Skills • CMDB design and governance implementation. • CI identification rules and attribute mapping. • Service mapping for applications and infrastructure. • Knowledge of asset management and software license compliance Roles & Responsibilities • Maintain CMDB accuracy and enforce compliance with standards. • Coordinate with network, application, and asset teams for CI updates. • Implement and monitor Discovery schedules and service maps. • Perform data audits, resolve normalization issues, and ensure integrity. • Support platform upgrades, patching, and UAT for CMDB-related changes. • Create and maintain documentation (SOPs, design docs, governance playbooks). Generic Managerial Skills, If any • Strong communication and stakeholder management. • Project management and ability to prioritize tasks. • Analytical thinking and problem-solving. • Ability to mentor teams and enforce governance. • Collaboration across cross-functional IT and business teams Salary Range: $90,000-$100,000 a year TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Stude nt Loan Refinancing. #LI-SP1 </div

Requirements

Must-haves

Must-Have Technical Skills
ServiceNow Expertise
o Strong knowledge of CMDB module, CI classes, and relationships.
o Experience with Discovery, Service Mapping, and Integration Hub ETL.
o Familiarity with ITOM and ITSM processes (Incident, Change, Problem).
ITIL Framework
o Solid understanding of Configuration Management principles and ITIL v4.
Data Management
o CI lifecycle management, data normalization, and duplicate elimination.
o Automated discovery and reconciliation tools.
Integration & Scripting
o Ability to configure integrations with SCCM, AD, and other systems.
o Basic scripting (JavaScript, Glide API) for workflow customization.
Reporting & Governance
o CMDB Health Dashboard, audit reports, and compliance checks.
________________________________________
Functional Skills
CMDB design and governance implementation.
CI identification rules and attribute mapping.
Service mapping for applications and infrastructure.
Knowledge of asset management and software license compliance
Roles & Responsibilities
Maintain CMDB accuracy and enforce compliance with standards.
Coordinate with network, application, and asset teams for CI updates.

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

javascriptapi

Platform: careers-page
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401k

Parental Leave