Integrated Services Analytics Product Manager at Ford Motor Company

Job description

We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters. Enterprise Technology plays a critical part in shaping the future of mobility. If you’re looking for the chance to leverage advanced technology to redefine the transportation landscape, enhance the customer experience and improve people’s lives, this is the opportunity for you. Join us and challenge your IT expertise and analytical skills to help create vehicles that are as smart as you are. At Ford Integrated Services (FIS), we are building the future of mobility by creating and marketing innovative customer experiences. We are revolutionizing how people interact with their vehicles, from customization to connectivity. By seamlessly integrating hardware, software, and services across Ford Blue, Model e, and Ford Pro, we are developing a portfolio of products and services that will continually evolve and improve. This is a unique opportunity to be at the forefront of connected, digital platforms that will redefine the automotive landscape. We are looking for leaders who are passionate about driving innovation and delivering exceptional customer experience. The Integrated Services Analytics team is part of the Global Data Insights & Analytics (GDIA) team. We aspire to navigate Ford through the disruptiveness of the information age, harnessing the power of data and artificial intelligence to realize the enterprise’s goals. In this position... As an Integrated Services Analytics Product Manager, you will lead the strategy, development and delivery of key analytics, AI products and platforms to significantly improve Ford’s current capabilities. You will lead the charge to build and deliver a data and visualization platform that empowers the FIS organization with actionable insights, key reporting, and advanced analytics to drive the business forward. As a hands-on leader, you'll not only guide and collaborate with key partners and teams, but also directly own and deliver critical workstreams, ensuring this powerful eco-system becomes an integral part of FIS daily operations. Although this is classified as a remote position, candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week. What you'll do... Product Strategy & Vision: • Develop and articulate the product vision working closely with business partners, aligning it with Ford’s broader digital transformation goals. • Products are focused on providing data and analytics solutions to grow the Integrated Services business. • Empathize and deeply understand your target audience and personas to define the right problem to solve. • Defining and driving the product roadmap, ensuring it reflects the evolving needs of the business, technological advancements, and market trends. • Prioritize product features and enhancements based on customer feedback, data-driven insights, and business impact. • Focus on Product Market Fit by maintaining a balance between business viability, user desirability and technical feasibility. • Define quantitative and qualitative measures of success that drive value to Ford’s core objectives. Stakeholder Management: • Collaborate with key stakeholders across various business units to understand their needs and translate them into product features. • Manage relationships with senior leadership, providing regular updates on progress, challenges, and opportunities. • Act as a liaison between technical teams and business units, ensuring clear communication and alignment of goals. • Champion an iterative development approach with our business partners, driving delivery of Minimum Viable Products and continuous improvement through careful and deliberate prioritization. • Engage with your target audience in understanding their jobs to be done and needs leading to high-quality product development. Development & Delivery: • Architect and lead the development of a cutting-edge analytics and AI solutions and governance framework for Integrated Services Analytics eco-system. This will be the central hub for data-driven insights and decision-making, empowering the FIS team to achieve their strategic goals. • Own the Ford Integrated Services reporting and analytics roadmap, collaborating with cross-functional teams to deliver actionable insights to FIS leadership and business teams. • Lead a talented team of data scientists and analysts to define analytics strategy, gather critical metrics requirements, design compelling dashboards, and consult on data strategy across portfolio and individual IS businesses. • Ensure the availability of key financial and operational metrics for ongoing leadership L1 reporting, including HEDE (Hours of enhanced digital engagement), Subscriptions and activation KPIs, Attach rate, etc. Your work will provide a clear and comprehensive view of the FIS business performance. • Lead cross-functional product teams (Digital product, software engineering, design, data engineering, etc.) in the design, development, and deployment of the analytics and AI products. • Drive widespread adoption of analytic solutions among FIS leadership, finance, and operations teams, establishing it as the trusted source of truth for the subscriptions business. • Deliver an exceptional user experience by leveraging the Product Design framework, Design Thinking, and Storytelling with Data principles. • Develop and document a robust support model, including monitoring, SLAs, and business continuity processes. You will ensure the platform operates seamlessly and delivers consistent value. • Leverage the power of Generative AI to deliver enhanced business value and differentiate the FIS analytic solutions. You will be at the forefront of innovation, exploring new ways to leverage AI for greater insights and efficiency. You'll have... • Bachelor’s degree in Economics, Data Science, Statistics or similar data-driven field or equivalent combination of relevant education and experience • 5+ years of progressive experience in roles encompassing data, business intelligence, reporting, and data science. • 3+ years of experience in designing and building compelling data visualizations to communicate complex insights to a variety of stakeholders. • 4+ years of Project or Product Management experience that includes: • Ability to manage multiple workstreams simultaneously, prioritize effectively, and adapt to changing needs to deliver results under pressure and time constraints. • Strong Ford OS behaviors - Strong leadership and communication skills and the ability to mentor others and navigate complex decision making, Ability to collaborate well with engineers, designers, and business partners. • 2+ years of experience with Event-driven architectures; Domain-Driven Design; Public Cloud (Google Cloud - BigQuery, Looker, VertexAI); Cloud-Native architectures; Application Programming Interfaces; and Serverless, Kubernetes for model deployment and scaling. Even better, you may have... • Master’s degree in economics, Data Science, Statistics, or a related field. • Experience collaborating directly with Agile software methodologies (Scrum, eXtreme Programming, Kanban) • Exposure to AI Technologies: A good understanding of AI technologies, including LLMs and machine learning, to leverage innovative techniques for pattern and anomaly detection, driving further innovation. • Deep Understanding of Vehicle Subscription Analytics: One year of hands-on experience in vehicle subscription analytics and reporting across diverse subscription domains like BlueCruise, FordPro, and Service. • Predictive and Advanced Analytics Proficiency: Experience with predictive modeling (regression, machine learning, model evaluation) and advanced analytics (time series, optimization) to build strategies that drive customer adoption, conversions, and retention You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply! As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including: • Immediate medical, dental, vision and prescription drug coverage • Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up childcare and more • Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more • Vehicle discount program for employees and family members and management leases • Tuition assistance • Established and active employee resource groups • Paid time off for individual and team community service • A generous schedule of paid holidays, including the week between Christmas and New Year’s Day • Paid time off and the option to purchase additional vacation time. This position is leadership level 6 and ranges from $132,800- 250,800. Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value. For more information on salary and benefits, click here: fordcareers.co Visa sponsorship is not available for this position. Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660. #LI-remote #LI-LA1

Requirements

Must-haves

In this position...
Although this is classified as a remote position, candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week.
What you'll do...
Develop and articulate the product vision working closely with business partners, aligning it with Ford’s broader digital transformation goals.
Products are focused on providing data and analytics solutions to grow the Integrated Services business.
Empathize and deeply understand your target audience and personas to define the right problem to solve.
Defining and driving the product roadmap, ensuring it reflects the evolving needs of the business, technological advancements, and market trends.
Prioritize product features and enhancements based on customer feedback, data-driven insights, and business impact.
Focus on Product Market Fit by maintaining a balance between business viability, user desirability and technical feasibility.
Define quantitative and qualitative measures of success that drive value to Ford’s core objectives.
Collaborate with key stakeholders across various business units to understand their needs and translate them into product features.
Manage relationships with senior leadership, providing regular updates on progress, challenges, and opportunities.
Act as a liaison between technical teams and business units, ensuring clear communication and alignment of goals.
Champion an iterative development approach with our business partners, driving delivery of Minimum Viable Products and continuous improvement through careful and deliberate prioritization.
Engage with your target audience in understanding their jobs to be done and needs leading to high-quality product development.
Own the Ford Integrated Services reporting and analytics roadmap, collaborating with cross-functional teams to deliver actionable insights to FIS leadership and business teams.
Lead cross-functional product teams (Digital product, software engineering, design, data engineering, etc.) in the design, development, and deployment of the analytics and AI products.
Drive widespread adoption of analytic solutions among FIS leadership, finance, and operations teams, establishing it as the trusted source of truth for the subscriptions business.
Deliver an exceptional user experience by leveraging the Product Design framework, Design Thinking, and Storytelling with Data principles.
Develop and document a robust support model, including monitoring, SLAs, and business continuity processes. You will ensure the platform operates seamlessly and delivers consistent value.
You'll have...
Bachelor’s degree in Economics, Data Science, Statistics or similar data-driven field or equivalent combination of relevant education and experience
5+ years of progressive experience in roles encompassing data, business intelligence, reporting, and data science.
3+ years of experience in designing and building compelling data visualizations to communicate complex insights to a variety of stakeholders.

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