Job description

The Infosys Oracle unit is a global leader in providing comprehensive Oracle services that accelerate business growth and digital transformation. With over 25 years of experience, our team of experts delivers innovative solutions across various industry verticals, leveraging Oracle's advanced technologies to drive operational efficiency and business resilience. We specialize in Oracle Cloud applications, helping enterprises become cloud-connected and achieve sustainable success. Join us to be part of a team that is at the forefront of Oracle innovation, enabling organizations to maximize their return on investment, reduce costs, and solve real-world challenges through cutting-edge Oracle solutions. Job role: Package Project Lead 2 Required skills and experience • Experience in Oracle Fusion Service Cloud • Experience in Oracle Service Cloud • Experience in Oracle Cloud - Analytics Cloud (OAC) - reporting. • Experience in Oracle CX Cloud including Fusion Service Cloud, Digital Customer Service, and related technologies. • Experience in Architecture/Design /Detailing of processes and problem definition. • Knowledge and experience of implementing Service Request Management, Knowledge Management, Digital Customer Service, Omnichannel features with Fusion Service Cloud. • Understanding of business processes related to customer service, service entitlements/coverages, RMA and Depot Repair. • Skilled with Application and Page Composer, Groovy Scripting, Redwood UX and Visual Builder, data migration, reporting and analytics. • Knowledge of AI Agents and Webservices based integration. • Experience with Oracle Fusion Applications (Fusion Apps). • Experience in requirements gathering and solution design • Experience with Oracle Cloud solution configuration, development, and deployment • Experience collaborating with cross-functional teams including developers, analysts, and project managers • Experience delivering high-quality solutions • Experience guiding teams on project processes and deliverables • Experience leading Oracle CX Cloud managed services engagements • Experience serving as a solution lead for Oracle CX Cloud implementations Preferred skills • Experience with Foundational Agile Kanban • Experience in green field implementations and working on projects with Agile methodology. • Good Analytical and Communication skills • Should be able to build strong business partner interactions with client stakeholders. Qualifications and work authorization • Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. • This position may require relocation and/or travel to work/project location. • Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future. Benefits Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits: • Medical/Dental/Vision/Life Insurance • Long-term/Short-term Disability • Health and Dependent Care Reimbursement Accounts • Insurance (Accident, Critical Illness , Hospital Indemnity, Legal) • 401(k) plan and contributions dependent on salary level • Paid holidays plus Paid Time Off About Us Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. EEO Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

Requirements

Must-haves

Job role: Package Project Lead 2
Required skills and experience
Experience in Oracle Fusion Service Cloud
Experience in Oracle Service Cloud
Experience in Oracle Cloud - Analytics Cloud (OAC) - reporting.
Experience in Oracle CX Cloud including Fusion Service Cloud, Digital Customer Service, and related technologies.
Experience in Architecture/Design /Detailing of processes and problem definition.
Knowledge and experience of implementing Service Request Management, Knowledge Management, Digital Customer Service, Omnichannel features with Fusion Service Cloud.
Understanding of business processes related to customer service, service entitlements/coverages, RMA and Depot Repair.
Skilled with Application and Page Composer, Groovy Scripting, Redwood UX and Visual Builder, data migration, reporting and analytics.
Knowledge of AI Agents and Webservices based integration.
Experience with Oracle Fusion Applications (Fusion Apps).
Experience in requirements gathering and solution design
Experience with Oracle Cloud solution configuration, development, and deployment
Experience collaborating with cross-functional teams including developers, analysts, and project managers
Experience delivering high-quality solutions
Experience guiding teams on project processes and deliverables

Nice-to-haves

Experience with Foundational Agile Kanban
Experience in green field implementations and working on projects with Agile methodology.
Good Analytical and Communication skills
Should be able to build strong business partner interactions with client stakeholders.
Qualifications and work authorization
This position may require relocation and/or travel to work/project location.
Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

aiagile

Platform: infosys
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Paid Time Off