Job description

We are hiring an energetic, dynamic, and dedicated Account Manager to help us drive our business to the next level. This person will partner closely with our Human Resource Business Partner and report directly to the General Manager. Essential Functions: • Manage the security operations of a 24/7/365 assigned customer site. • Manage a team of security officers, site supervisors, and shift supervisors, including hiring/selection, scheduling, payroll, training, coaching, development, and support. • Ensure the customer site provides high-quality security services to protect people and property 24/7/365. • Build, improve, and maintain effective customer and employee relationships. • Coordinate necessary support services to effectively manage client sites, meet or exceed financial and operational goals, and provide quality customer service. • Conduct regular communication of issues or programs with customers. • Handle any escalated security issues or emergencies appropriately and promptly. Additional Responsibilities: • Ensure all required reporting and contract compliance requirements are met. • Communicate staffing needs with HRBP and identify, interview, and hire quality candidates. • Develop staff skills through performance management (coaching, counseling, disciplining, recognition, etc.) • Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate. • Effectively communicate policies, post orders, procedures, changes, etc.. with site staff. • Meet all contractual scheduled hours with a minimum of unbilled overtime. • Coordinate and conduct comprehensive site-specific OJT and customer-specific training for security personnel. • Develop/maintain operational procedures and post orders that are always available for emergency reference by the security staff. • Manage uniforms, equipment, and supplies at the assigned site. • Be proactive in communicating with the customer and meeting their needs; meet with them regularly, listen to issues, and provide security and technical expertise and solutions. Ensure complete customer satisfaction. • Capably utilize WinTeam for scheduling and billing and produce reports (such as Scheduling Activity, invoice Aging by tiers, Training Summary, and Training Detail reports) that require interpretation and action for effective business management. • Enforce Prosegur policies as outlined in the handbooks. • Other management responsibilities as determined by leadership. Qualifications: • Four-year degree in Criminal Justice, Business Administration, or related field. • Previous contract security, facilities management, and military or law enforcement experience are preferred. • At least two years of business management/operations/supervisory experience (depending on the size/scope of the client). • Ability to develop, grow, and improve customer relationships. • Experience in hiring, developing, motivating, and retaining quality staff. • Outstanding interpersonal and communication skills and high levels of emotional intelligence are required. • Ability to work in a team-oriented management environment and work independently. • Ability to continuously manage multiple priorities, complex situations, a diverse team of employees, and customer requirements. • Previous payroll, billing, and scheduling experience with WinTeam preferred. • Key Competencies: Staff Management, Financial Management, Integrity, Problem-Solving, Conflict Management, Time Management, Customer Focus, Timely Decision-Making, Motivating and Directing Others, and Drive for Results. License #PSC00694 #SERATL Benefits Prosegur is an equal-opportunity employer and values diversity and inclusion at our company. We do not discriminate based on race, religion, color, national origin, gender, gender identity, the status of being transgender, sexual orientation, age, marital status, veteran status, or disability status. Benefits: • 401(k) • 401(k) matching • Dental Insurance • Employee discount • Flexible spending account • Health insurance • Health savings account • Life insurance • Paid time off • Vision i

Requirements

Must-haves

Manage the security operations of a 24/7/365 assigned customer site.
Manage a team of security officers, site supervisors, and shift supervisors, including hiring/selection, scheduling, payroll, training, coaching, development, and support.
Ensure the customer site provides high-quality security services to protect people and property 24/7/365.
Build, improve, and maintain effective customer and employee relationships.
Coordinate necessary support services to effectively manage client sites, meet or exceed financial and operational goals, and provide quality customer service.
Conduct regular communication of issues or programs with customers.
Handle any escalated security issues or emergencies appropriately and promptly.
Ensure all required reporting and contract compliance requirements are met.
Communicate staffing needs with HRBP and identify, interview, and hire quality candidates.
Develop staff skills through performance management (coaching, counseling, disciplining, recognition, etc.)
Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate.
Effectively communicate policies, post orders, procedures, changes, etc.. with site staff.
Meet all contractual scheduled hours with a minimum of unbilled overtime.
Coordinate and conduct comprehensive site-specific OJT and customer-specific training for security personnel.
Develop/maintain operational procedures and post orders that are always available for emergency reference by the security staff.
Manage uniforms, equipment, and supplies at the assigned site.
Be proactive in communicating with the customer and meeting their needs; meet with them regularly, listen to issues, and provide security and technical expertise and solutions. Ensure complete customer satisfaction.
Enforce Prosegur policies as outlined in the handbooks.
Other management responsibilities as determined by leadership.
Four-year degree in Criminal Justice, Business Administration, or related field.
At least two years of business management/operations/supervisory experience (depending on the size/scope of the client).
Ability to develop, grow, and improve customer relationships.

Nice-to-haves

Previous contract security, facilities management, and military or law enforcement experience are preferred.
Previous payroll, billing, and scheduling experience with WinTeam preferred.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: careers-html
Effort: medium

Benefits

Benefits detected in the listing.

Health Insurance

Dental

Vision

401(K)

Paid Time Off