Job description

The Director of Operations Support is responsible for leading a core function within operations support, driving execution, operational excellence, and continuous improvement across a large, multi-family portfolio. This role is accountable for building and leading high-performing teams, making operational decisions that support strategic goals, and ensuring the successful implementation of key initiatives. The Director partners closely with senior leadership and cross-functional teams to align priorities, drive collaboration, and deliver measurable business outcomes. This role plays a critical part in identifying and advancing opportunities that enhance organizational performance, efficiency, and scalability. Team Leadership & Development • Build, lead, and develop high-performing teams through Managers and Leads • Establish clear expectations, accountability, and performance standards • Foster a culture of collaboration, ownership, and continuous improvement • Coach and develop leaders to strengthen team capability and execution • Support organizational planning, succession development, and team growth Operational Decision-Making & Execution • Make operational decisions that impact team performance, program execution, and cross-functional outcomes • Translate strategic goals into clear priorities, plans, and deliverables • Ensure initiatives are implemented effectively and deliver intended results • Balance competing priorities and adjust plans to meet evolving business needs • Drive accountability for execution and outcomes across teams Program & Initiative Leadership • Oversee implementation of key operational initiatives and programs across the portfolio • Ensure initiatives are delivered on time, with high quality, and aligned to business objectives • Lead mid- to large-scale projects, ensuring successful execution and adoption • Maintain visibility into progress, risks, and dependencies across workstreams Cross-Functional Leadership & Collaboration • Lead cross-functional efforts to drive alignment and execution of key initiatives • Collaborate closely with senior leadership to align priorities and achieve strategic goals • Foster a culture of collaboration and teamwork across functions • Influence decision-making and ensure coordination across stakeholders • Serve as a key escalation point for complex, cross-functional challenges Operational Excellence & Strategic Improvement • Ensure consistent, efficient execution of operational processes, tools, and workflows • Identify and seize opportunities to enhance organizational performance, efficiency, and scalability • Drive initiatives that improve workflows, systems, and operating models • Establish and reinforce best practices across teams and functions • Lead change management efforts tied to new processes, tools, and programs Resource & Priority Alignment • Align team resources, workloads, and priorities to support business objectives • Partner with senior leadership on budget planning and resource allocation • Ensure effective utilization of resources across teams and initiatives • Adjust resource allocation to meet shifting priorities and operational demands Performance Management & Business Insights • Oversee performance metrics, reporting, and outcomes across teams and programs • Use data and insights to inform decisions, identify opportunities, and improve results • Monitor trends, risks, and performance gaps, taking proactive action as needed • Provide regular updates, insights, and recommendations to senior leadership • 8–10+ years of experience in operations, real estate, consulting, or a related field • Proven experience leading Managers and overseeing multiple teams or functions • Demonstrated ability to make sound operational decisions aligned with strategic objectives • Experience managing resources, budgets, and cross-functional priorities • Strong leadership, communication, and stakeholder management skills • Proven track record of building high-performing teams and driving operational improvements • Strong analytical and problem-solving capabilities • Bachelor’s degree required AIR offers attractive total compensation packages designed to recognize and reward performance at the individual, team and company levels. We start with a competitive base salary and add bonus opportunities and benefit choices topped off with: • Expected base salary of $165,000- $175,000. You will be provided a pay rate that is in line with your skills and experience as they relate to the requirements of the job. • Base salary plus annual bonus. • 25% Rent Discount available • Medical, dental, vision, and life insurance options available. HSA with company sponsored contributions, FSA (traditional and dependent care FSA). • Short and long-term disability paid by the company. • 401(K) plus company contributions. • Paid Vacation, 11 Paid Holidays, and Paid Sick Time. • Tuition Assistance Program. • Commuter Benefits and Pet-Insurance. • Up to 100% Reimbursement on Professional Certification/Licensing for Job Related Curriculums. • Paid parental leave of up to 16 weeks, following the birth or adoption of a child. • Consumer discounts from various products and services including travel planning, wireless phones, health and fitness, home appliances, and more. • 15 hours of paid time annually to give-back to your community. • Opportunities for professional development and career growth including realistic job previews, in person and virtual leadership training, and performance improvement courses. What You Need to Know Application Deadline : The initial deadline for applications is 11/20/2026 . Applications submitted after this date may still be considered on a rolling basis until the position/program is filled. We encourage all interested candidates to apply as early as possible. If a final decision has not been made by the initial deadline, subsequent applications will be reviewed as they are received. Candidates extended an offer will be required to undergo pre-employment screening that includes checking references, a four-panel drug screening that excludes marijuana testing, employment verification & criminal background check. AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. AIR prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Requirements

Must-haves

Team Leadership & Development
Build, lead, and develop high-performing teams through Managers and Leads
Establish clear expectations, accountability, and performance standards
Foster a culture of collaboration, ownership, and continuous improvement
Coach and develop leaders to strengthen team capability and execution
Support organizational planning, succession development, and team growth
Operational Decision-Making & Execution
Make operational decisions that impact team performance, program execution, and cross-functional outcomes
Translate strategic goals into clear priorities, plans, and deliverables
Ensure initiatives are implemented effectively and deliver intended results
Balance competing priorities and adjust plans to meet evolving business needs
Drive accountability for execution and outcomes across teams
Program & Initiative Leadership
Oversee implementation of key operational initiatives and programs across the portfolio
Ensure initiatives are delivered on time, with high quality, and aligned to business objectives
Lead mid- to large-scale projects, ensuring successful execution and adoption
Maintain visibility into progress, risks, and dependencies across workstreams
Cross-Functional Leadership & Collaboration
Lead cross-functional efforts to drive alignment and execution of key initiatives
Collaborate closely with senior leadership to align priorities and achieve strategic goals
Foster a culture of collaboration and teamwork across functions
Influence decision-making and ensure coordination across stakeholders
Serve as a key escalation point for complex, cross-functional challenges

Nice-to-haves

Base salary plus annual bonus.

Application prep

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Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Parental Leave

Professional Development