Job description

OneSource Virtual (OSV) has worked exclusively with Workday customers since 2008 to deliver compliant, in-tenant technology and expert services to automate the administrative, transactional tasks of payroll, taxes, earned wage access, accounts payable, and benefits. With over 1,500 customers, 92% retention, and $225 billion in treasury movement annually, OSV helps organizations maximize their Workday investment and operate it with confidence. Payroll, benefits, and finance solutions — all in one place. Position Summary/Objective The Bilingual Help Desk Specialist & Contact Center Representative is responsible for supporting the Benefit & Employee Services Team and utilizing Workday and Zendesk ticketing technologies. There may be language requirements for this position in addition to English. Essential Functions/Duties/Responsibilities Dedicated to myFlexWallet processing Provide professional and timely service to internal and external customers Effective communication skills via telephone, email, and in-person Provide Workday platform navigation and access assistance to contact center requests. Support team goals for performance metrics and service level agreement statistics for all cases (written and verbal) Escalation of service delivery issues to on-site Lead and Corporate contacts as appropriate Participate in ongoing training relative to the functional area Form strong partnerships within the department and organization Identify and document areas of improvement or innovation through process change or automation Meets or exceeds all performance standards Assumes other duties as assigned by the Manager Competencies Effective communication skills via telephone, email, and in-person Must be willing to adapt and display a positive attitude Ability to work independently and as part of a team Must value and promote team spirit, have an outstanding interpersonal skill set; and exhibit professionalism within the workplace Maintain punctuality and adherence to set schedule with extra hours as needed Must be able to cope in a fast-paced, demanding environment and manage sensitive, confidential issues. Analytical skills; strong research and follow-up skills Ability to multi-task Supervisory Responsibility This role does not have supervisory responsibilities Qualifications and Experience HS Diploma required 1-2 years of customer service or related experience and/or training Fluency written/spoken in Spanish is required. Must be able to work the hours of 10am to 7 pm Must have the ability to learn basic Employee Self Service functionality for the Workday platform Proficient PC Skills (Microsoft Office, Outlook, HRIS, etc…) See summary for language preferences Preferred Skills Bachelor’s degree preferred #LI-REMOTE You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration , and hard work. As an organization experienc ing routine strategic growth, we are always on the lookout for intelligent, talented , and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility , and professional development with opportunities of all kinds.

Requirements

Must-haves

Position Summary/Objective
Essential Functions/Duties/Responsibilities
Dedicated to myFlexWallet processing
Provide professional and timely service to internal and external customers
Effective communication skills via telephone, email, and in-person
Provide Workday platform navigation and access assistance to contact center requests.
Support team goals for performance metrics and service level agreement statistics for all cases (written and verbal)
Escalation of service delivery issues to on-site Lead and Corporate contacts as appropriate
Participate in ongoing training relative to the functional area
Form strong partnerships within the department and organization
Identify and document areas of improvement or innovation through process change or automation
Meets or exceeds all performance standards
Assumes other duties as assigned by the Manager
Competencies
Effective communication skills via telephone, email, and in-person
Must be willing to adapt and display a positive attitude
Ability to work independently and as part of a team
Must value and promote team spirit, have an outstanding interpersonal skill set; and exhibit professionalism within the workplace
Maintain punctuality and adherence to set schedule with extra hours as needed
Must be able to cope in a fast-paced, demanding environment and manage sensitive, confidential issues.
Analytical skills; strong research and follow-up skills
Ability to multi-task
Supervisory Responsibility

Nice-to-haves

Bachelor’s degree preferred

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: workday
Effort: long

Benefits

Benefits detected in the listing.

Professional Development