Job description

We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters. Enterprise Technology plays a critical part in shaping the future of mobility. If you’re looking for the chance to leverage advanced technology to redefine the transportation landscape, enhance the customer experience and improve people’s lives, this is the opportunity for you. Join us and challenge your IT expertise and analytical skills to help create vehicles that are as smart as you are. The ServiceNow Compliance & AI Lead will be accountable for executing the enterprise strategy for Compliance, Automation and Artificial Intelligence capabilities on the ServiceNow platform. This role serves as the strategic bridge between Security, Risk & Compliance organizations and Platform Transformation teams, ensuring the overall platform and the organization reduces risk, improves compliance, increases operational efficiency, and accelerates business outcomes through AI-driven innovation. The role also drives platform value realization, and adoption of modern ServiceNow capabilities while maintaining alignment with enterprise architecture and security standards. • Implement the ServiceNow Compliance roadmap. • Partner with Compliance, Internal Audit, Cybersecurity, and Business stakeholders and ensure regulatory and audit requirements are supported through ServiceNow solutions. • Increase workflow automation adoption in and off the platform. • Define enterprise AI roadmap and governance within ServiceNow. • Drive adoption of the following as it comes: • Now Assist • Generative AI • Predictive Intelligence • AI Search • Virtual Agent • AI Agents • AI Control Tower • Identify high-value AI use cases and build business cases. • Ensure responsible and compliant use of AI technologies. Minimum Qualifications: • Bachelor’s Degree in Computer Science, Engineering, or equivalent experience • 10+ years of Service Management, Platform Transformation and Compliance experience. • 5+ years leading ServiceNow initiatives. • Good understanding of AI and automation capabilities within the platform. Preferred Qualifications: • Experience implementing Agentic solutions within the Platform • Experience implementing NowAssist/AI Control Tower • Certifications: • ServiceNow CSA • ITIL Foundation/Managing Professional • Lean Six Sigma • AI/Generative AI Certifications You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply! As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including: • Immediate medical, dental, vision and prescription drug coverage • Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up childcare and more • Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more • Vehicle discount program for employees and family members and management leases • Tuition assistance • Established and active employee resource groups • Paid time off for individual and team community service • A generous schedule of paid holidays, including the week between Christmas and New Year’s Day • Paid time off and the option to purchase additional vacation time. This position is leadership level 6 and ranges from $115,500-$218,100. Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value. For more information on salary and benefits, click here: fordcareers.co Visa sponsorship is not available for this position. Domestic relocation is not available for this position. Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660. This position is hybrid with a requirement to be onsite four or more days per week. #LI-Hybrid #LI-PW1

Requirements

Must-haves

The ServiceNow Compliance & AI Lead will be accountable for executing the enterprise strategy for Compliance, Automation and Artificial Intelligence capabilities on the ServiceNow platform.
Implement the ServiceNow Compliance roadmap.
Partner with Compliance, Internal Audit, Cybersecurity, and Business stakeholders and ensure regulatory and audit requirements are supported through ServiceNow solutions.
Increase workflow automation adoption in and off the platform.
Define enterprise AI roadmap and governance within ServiceNow.
Drive adoption of the following as it comes: • Now Assist
Generative AI
Predictive Intelligence
Virtual Agent
AI Control Tower
Identify high-value AI use cases and build business cases.
Ensure responsible and compliant use of AI technologies.
Bachelor’s Degree in Computer Science, Engineering, or equivalent experience
10+ years of Service Management, Platform Transformation and Compliance experience.
5+ years leading ServiceNow initiatives.
Good understanding of AI and automation capabilities within the platform.
ServiceNow CSA
ITIL Foundation/Managing Professional
Lean Six Sigma
AI/Generative AI Certifications
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
Immediate medical, dental, vision and prescription drug coverage

Nice-to-haves

Experience implementing Agentic solutions within the Platform
Experience implementing NowAssist/AI Control Tower

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

Platform: eightfold
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

Paid Time Off

Parental Leave