Job description

Job Profile Summary: Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Major Duties and Responsibilities: Resolves problems and communicates solutions or requested information to the customer. Analyzes a customer s service needs and coordinates with other service or technical departments to develop and deliver an appropriate solution for each customer. Develops and maintains a deep understanding of the organization and services offered to resolve more complex inquiries. Uses a customer relationship application or database to record activities and research product information. Comply with the requirements of the company’s Quality Management System. Required Skills, Experience, and Education: High School diploma or equivalent Must be confident, team-oriented person, and enjoy working in a fast-paced environment Excellent verbal and written communication skills Must have thorough knowledge of specific account SOPs and KPIs 4 years freight forwarding experience Desired Skills, Experience, and Education: Intermediate to advanced level of experience with Excel Strong problem-solving and decision-making ability Self-managed and highly motivated Displays integrity, reliability, empathy, and a strong work ethic Results-oriented; Display sense of urgency Proficient in routing, costing, rating, and tracking Bachelor s degree Physical Requirements: Remain in a stationary/seated position for an extended period. Regularly required to operate a computer, telephone, keyboard, and other office machinery. Specific vision abilities required by this job include close vision requirements due to computer work. The ability to hear, understand, and distinguish speech and/or other sounds. Pegasus Logistics Group is breaking the mold and we want employees as passionate and diverse as we are. Pegasus Logistics Group is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status .

Requirements

Must-haves

Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution.
Resolves problems and communicates solutions or requested information to the customer.
Analyzes a customer s service needs and coordinates with other service or technical departments to develop and deliver an appropriate solution for each customer.
Develops and maintains a deep understanding of the organization and services offered to resolve more complex inquiries.
Uses a customer relationship application or database to record activities and research product information.
Comply with the requirements of the company’s Quality Management System.
High School diploma or equivalent
Must be confident, team-oriented person, and enjoy working in a fast-paced environment
Excellent verbal and written communication skills
Must have thorough knowledge of specific account SOPs and KPIs
4 years freight forwarding experience
Intermediate to advanced level of experience with Excel
Strong problem-solving and decision-making ability
Self-managed and highly motivated
Displays integrity, reliability, empathy, and a strong work ethic
Results-oriented; Display sense of urgency
Proficient in routing, costing, rating, and tracking
Bachelor s degree
Remain in a stationary/seated position for an extended period.
Regularly required to operate a computer, telephone, keyboard, and other office machinery.
Specific vision abilities required by this job include close vision requirements due to computer work.
The ability to hear, understand, and distinguish speech and/or other sounds.
Pegasus Logistics Group is breaking the mold and we want employees as passionate and diverse as we are.

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: workday
Effort: long

Benefits

Benefits detected in the listing.

Vision