Job description

Job Profile Summary: Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Major Duties and Responsibilities: Resolves problems and communicates solutions or requested information to the customer. Analyzes a customer s service needs and coordinates with other service or technical departments to develop and deliver an appropriate solution for each customer. Develops and maintains a deep understanding of the organization and services offered to resolve more complex inquiries. Uses a customer relationship application or database to record activities and research product information. Contributes to moderately complex aspects of a project. Comply with the requirements of the company’s Quality Management System. Required Skills, Experience, and Education: Bachelor’s degree or equivalent 4 years of related experience Possess excellent verbal and written communication skills Able to make creative, timely and independent decisions Work overtime as needed Fluent in English and Spanish depending on job location and/or customer accounts Proficiency in English, including the ability to speak, read, write, and comprehend English, is required for this position. Desired Skills, Experience, and Education: Must be confident, team-oriented, and enjoy working in a fast-paced environment Self-managed and highly motivated Displays integrity, reliability, empathy, and a strong work ethic Physical Requirements: Remain in a stationary/seated position for an extended period. Regularly required to operate a computer, telephone, keyboard, and other office machinery. Specific vision abilities required by this job include close vision requirements due to computer work. The ability to hear, understand, and distinguish speech and/or other sounds. Pegasus Logistics Group is breaking the mold and we want employees as passionate and diverse as we are. Pegasus Logistics Group is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status .

Requirements

Must-haves

Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution.
Resolves problems and communicates solutions or requested information to the customer.
Analyzes a customer s service needs and coordinates with other service or technical departments to develop and deliver an appropriate solution for each customer.
Develops and maintains a deep understanding of the organization and services offered to resolve more complex inquiries.
Uses a customer relationship application or database to record activities and research product information.
Contributes to moderately complex aspects of a project.
Comply with the requirements of the company’s Quality Management System.
Bachelor’s degree or equivalent
4 years of related experience
Possess excellent verbal and written communication skills
Able to make creative, timely and independent decisions
Work overtime as needed
Fluent in English and Spanish depending on job location and/or customer accounts
Proficiency in English, including the ability to speak, read, write, and comprehend English, is required for this position.
Must be confident, team-oriented, and enjoy working in a fast-paced environment
Self-managed and highly motivated
Displays integrity, reliability, empathy, and a strong work ethic
Remain in a stationary/seated position for an extended period.
Regularly required to operate a computer, telephone, keyboard, and other office machinery.
Specific vision abilities required by this job include close vision requirements due to computer work.
The ability to hear, understand, and distinguish speech and/or other sounds.
Pegasus Logistics Group is breaking the mold and we want employees as passionate and diverse as we are.

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: workday
Effort: long

Benefits

Benefits detected in the listing.

Vision