Technical Account Manager, Public Sector at Claroty

Job description

Description We’re growing and looking to hire a Technical Account Manager who embodies our core values: People First, Customer Obsession, Strive for Excellence, and Integrity. About the Company: Claroty’s Public Sector practice is rapidly expanding to secure the mission-critical systems that underpin our society’s safety and stability. We are looking for mission-driven professionals who want to join a high-growth team dedicated to protecting critical infrastructure and ensuring essential services remain resilient and uninterrupted. About the Role As a Technical Account Manager (TAM), you will serve as a strategic technical point of contact to our Public Sector Customers and their supporting Partners, ensuring successful deployment, adoption, and ongoing value realization from Claroty’s platform. You will bridge the gap between Partners, Customers and Internal Teams, driving technical alignment, proactive optimization, and long-term relationship success. This is a high-impact, customer-facing role ideal for a strong networking and cybersecurity professional who thrives at the intersection of technology, strategy, and customer engagement. Candidates must be in EST or CST timezones to be considered. Responsibilities As a Technical Account Manager , your impact will be: • Collaborate with Customers and Partners alike to plan, design, deploy, and configure Claroty’s solutions to meet their technical and business objectives while driving measurable value. • Serve as the primary technical point of contact and subject matter expert for Customers and Partners, owning all technical requirements and ensuring alignment with best practices. • Provide ongoing technical guidance, architecture recommendations, and optimization strategies to maximize product adoption and performance. • Provide support, enablement, and oversight to Partners leading Customer deployments. • Proactively identify risks, gaps, and opportunities for improvement across customer environments. • Translate feedback, industry trends, and field insights into actionable recommendations for Product, Engineering, and Customer Success teams. • Develop technical artefacts, documentation, playbooks, and best practices to streamline deployments and enhance service delivery. • Support escalations and complex technical scenarios in partnership with Support and R&D teams. • Drive executive-level technical conversations and present strategic roadmaps aligned with cybersecurity and operational objectives. Requirements What you need to succeed in this role: • 5+ years of experience in Professional Services, Technical Account Management, Network Engineering, or similar customer-facing technical roles. • Experience working with US Federal Customers , including navigating agency-specific requirements, adhering to federal compliance and security standards, coordinating with cross‑agency stakeholders, and delivering solutions within regulated government environments. • Understanding of relevant Standards & Frameworks (e.g., NIST, ISO/IEC) with a specific understanding of IEC 62443. • Practical knowledge of Governance, Risk, and Compliance (GRC) principles applied to critical infrastructure and cyber-physical systems. • Deep knowledge of IT networking; prior experience as a Network Architect is highly beneficial. • Strong understanding of networking standards and protocols, including TCP/IP, routing, switching, DNS, DHCP, and segmentation principles. • Solid understanding of core cybersecurity principles and secure network architecture. • Network and Cybersecurity Certifications (e.g., CCNA, Security+, GICSP, CISSP) are a plus. • Strong communication and presentation skills with the ability to engage both technical and executive stakeholders. • Customer-centric mindset with the ability to build trusted, long-term partnerships. • Willingness to travel up to 30-40%. • U.S. Citizenship Required Nice to have: • Foundational understanding of OT Cybersecurity practices and Operational Technology (OT) / ICS environments and industrial networks. About Claroty Claroty empowers organizations to protect the mission-critical infrastructure that underpins modern life. The AI-powered Claroty Platform serves as the single source of operational truth, providing the deepest visibility and broadest protection across cyber-physical systems (CPS), leveraging five core solutions: asset inventory, exposure management, network protection, secure access, and threat detection. Claroty helps organizations operationalize CPS protection through a programmatic approach designed to reduce risk, maintain operational integrity, and meet compliance–whether in the cloud with Claroty xDome or on-premise with Claroty Continuous Threat Detection (CTD). Claroty is deployed by hundreds of organizations at thousands of sites globally. The company is headquartered in New York City with U.S. Federal headquarters in Northern Virginia. To learn more, visit clarotygov.us and claroty.com . Claroty is widely recognized as the industry leader in CPS protection, backed by the world’s largest investment firms and industrial automation vendors. The company has been named a Leader in 2026 Gartner® Magic Quadrant™ for CPS Protection Platforms two years in a row, a Customers’ Choice in the 2026 Gartner® Peer Insights™ Voice of the Customer for CPS Protection Platforms , and a Leader and a Customer Favorite in The Forrester Wave™: Operational Technology Security Solutions, Q3 2026 . Claroty has also been named to the Forbes Cloud 100 and Deloitte Technology Fast 500 multiple consecutive years. The expected base salary range for this role is between $160,000 - $190,000 USD, determined by objective criteria including skills, qualifications, and experience level. This range represents base salary only and does not include variable compensation components such as equity or bonuses. Details regarding the broader total rewards package will be shared prior to interviews. Claroty is an equal-opportunity employer committed to fostering a diverse and inclusive work environment for all. We encourage applications from candidates of ALL backgrounds, and special accommodations are available upon request in all selection phases. Follow us on social media: • LinkedIn • LinkedIn Life Page • Facebook • Instagram #LI-REMOTE

Requirements

Must-haves

We’re growing and looking to hire a Technical Account Manager who embodies our core values: People First, Customer Obsession, Strive for Excellence, and Integrity.
As a Technical Account Manager , your impact will be:
Collaborate with Customers and Partners alike to plan, design, deploy, and configure Claroty’s solutions to meet their technical and business objectives while driving measurable value.
Serve as the primary technical point of contact and subject matter expert for Customers and Partners, owning all technical requirements and ensuring alignment with best practices.
Provide ongoing technical guidance, architecture recommendations, and optimization strategies to maximize product adoption and performance.
Provide support, enablement, and oversight to Partners leading Customer deployments.
Proactively identify risks, gaps, and opportunities for improvement across customer environments.
Translate feedback, industry trends, and field insights into actionable recommendations for Product, Engineering, and Customer Success teams.
Develop technical artefacts, documentation, playbooks, and best practices to streamline deployments and enhance service delivery.
Support escalations and complex technical scenarios in partnership with Support and R&D teams.
Drive executive-level technical conversations and present strategic roadmaps aligned with cybersecurity and operational objectives.
What you need to succeed in this role:
5+ years of experience in Professional Services, Technical Account Management, Network Engineering, or similar customer-facing technical roles.
Understanding of relevant Standards & Frameworks (e.g., NIST, ISO/IEC) with a specific understanding of IEC 62443.
Practical knowledge of Governance, Risk, and Compliance (GRC) principles applied to critical infrastructure and cyber-physical systems.
Deep knowledge of IT networking; prior experience as a Network Architect is highly beneficial.
Strong understanding of networking standards and protocols, including TCP/IP, routing, switching, DNS, DHCP, and segmentation principles.
Solid understanding of core cybersecurity principles and secure network architecture.
Strong communication and presentation skills with the ability to engage both technical and executive stakeholders.
Customer-centric mindset with the ability to build trusted, long-term partnerships.
Willingness to travel up to 30-40%.
U.S. Citizenship Required

Nice-to-haves

Network and Cybersecurity Certifications (e.g., CCNA, Security+, GICSP, CISSP) are a plus.
Foundational understanding of OT Cybersecurity practices and Operational Technology (OT) / ICS environments and industrial networks.

Application prep

Use the role’s language and application details while tailoring your materials.

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