Job description

Applied Research Solutions is seeking a Journeyman JIRA & Confluence Systems Administrator to provide hands-on administration and technical support for mission-critical DoD programs and enterprise collaboration environments. The ideal candidate will have solid experience configuring and maintaining JIRA and Confluence, supporting users, developing workflows and dashboards, and integrating these platforms with other enterprise tools. This role will work closely with program and technical teams to implement effective solutions, troubleshoot issues, and ensure platforms remain secure, reliable, and aligned with DoD requirements. Why Work with us? Applied Research Solutions (ARS) is respected as a world-class provider of technically integrated solutions as we deliver premier talent and technology across our focused markets for unparalleled, continuous mission support. Awarded a Best Places to Work nominee since 2020, ARS recognizes that without our career- driven, loyal professionals, we would not be able to deliver state-of-the-art results for our mission partners. We firmly believe that prioritizing our employees is of the upmost importance. We provide a culture where our employees are challenged to meet their career goals and aspirations, while still obtaining a work/life balance. ARS employees are motivated through our industry competitive benefits package, our awards and recognition program, and personalized attention from ARS Senior Managers. Responsibilities include: • Administer, configure, and maintain JIRA and Confluence environments to support mission-critical programs and cross-functional teams. • Build and customize JIRA projects, workflows, issue types, screens, field configurations, permission schemes, notification schemes, and automation rules to meet organizational and program requirements. • Develop and maintain Confluence spaces, page templates, knowledge bases, documentation standards, and collaboration workflows to improve information sharing and knowledge management. • Implement and manage user access, security groups, roles, and permissions within JIRA and Confluence while ensuring compliance with DoD cybersecurity policies and organizational governance. • Create and maintain custom dashboards, filters, reports, and metrics that provide leadership with visibility into project performance, workload, and operational readiness. • Support integrations between JIRA, Confluence, SharePoint, and other enterprise tools to streamline collaboration, documentation, and workflow automation. • Provide technical support to end users, troubleshoot application issues, resolve configuration problems, and deliver user training and best practices for JIRA and Confluence. • Collaborate with program managers, product owners, and technical teams to gather requirements and implement scalable JIRA and Confluence solutions that support Agile software development and enterprise collaboration. • Ensure platform configurations adhere to information assurance, cybersecurity, and data management requirements while supporting continuous process improvement initiatives. • Prepare technical implementation plans, migration strategies, and change management documentation for new capabilities, enhancements, and enterprise deployments. • Will perform other duties as assigned. Qualifications • 5+ years' experience in systems administration including strong experience with JIRA administration. • Must be a US citizen and hold a current Secret clearance. • Bachelor’s degree in a related field. (Additional years of experience may be substituted for degree requirements) • Must be Security+ certified. • Able to build JIRA/Confluence instances from the ground up. • Must have expertise in JIRA and Confluence to go beyond the basic features and tailor the application to organizational needs. • Experience with DoD systems. • Experience with MS Server operating systems, VMWare, and backup and SAN solutions a plus. • Experience in a Scrum Master or Agile Coach role a plus. • Experience providing application support for COTS and proprietary applications. • Experience supporting both the client and server-side for enterprise systems. • Must be customer service oriented and able to demonstrate strong communication skills and problem-solving abilities. Must be a US citizen and hold a current Secret clearance. The expected annual salary range: $80,000 - $90,000. Salary is dependent upon the role and associated responsibilities, candidate's experience, work location and qualifications to include education/training, and key skills. All positions at Applied Research Solutions are subject to background investigations. Employment is contingent upon successful completion of a background investigation including criminal history and identity check. This contractor and subcontractor shall abide by the requirements of 41 CFR 60-741.5(a). This regulation prohibits discrimination against qualified individuals on the basis of disability and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities. This contractor and subcontractor shall abide by the requirements of 41 CFR 60-300.5(a). This regulation prohibits discrimination against qualified protected veterans and requires affirmative action by covered contractors and subcontractors to employ and advance in employment qualified protected veterans.

Requirements

Must-haves

Why Work with us?
Administer, configure, and maintain JIRA and Confluence environments to support mission-critical programs and cross-functional teams.
Build and customize JIRA projects, workflows, issue types, screens, field configurations, permission schemes, notification schemes, and automation rules to meet organizational and program requirements.
Develop and maintain Confluence spaces, page templates, knowledge bases, documentation standards, and collaboration workflows to improve information sharing and knowledge management.
Implement and manage user access, security groups, roles, and permissions within JIRA and Confluence while ensuring compliance with DoD cybersecurity policies and organizational governance.
Create and maintain custom dashboards, filters, reports, and metrics that provide leadership with visibility into project performance, workload, and operational readiness.
Support integrations between JIRA, Confluence, SharePoint, and other enterprise tools to streamline collaboration, documentation, and workflow automation.
Provide technical support to end users, troubleshoot application issues, resolve configuration problems, and deliver user training and best practices for JIRA and Confluence.
Collaborate with program managers, product owners, and technical teams to gather requirements and implement scalable JIRA and Confluence solutions that support Agile software development and enterprise collaboration.
Ensure platform configurations adhere to information assurance, cybersecurity, and data management requirements while supporting continuous process improvement initiatives.
Prepare technical implementation plans, migration strategies, and change management documentation for new capabilities, enhancements, and enterprise deployments.
Will perform other duties as assigned.
5+ years' experience in systems administration including strong experience with JIRA administration.
Must be a US citizen and hold a current Secret clearance.
Bachelor’s degree in a related field. (Additional years of experience may be substituted for degree requirements)
Must be Security+ certified.
Able to build JIRA/Confluence instances from the ground up.
Must have expertise in JIRA and Confluence to go beyond the basic features and tailor the application to organizational needs.
Experience with DoD systems.
Experience providing application support for COTS and proprietary applications.
Experience supporting both the client and server-side for enterprise systems.
Must be customer service oriented and able to demonstrate strong communication skills and problem-solving abilities. Must be a US citizen and hold a current Secret clearance.

Nice-to-haves

Experience with MS Server operating systems, VMWare, and backup and SAN solutions a plus.
Experience in a Scrum Master or Agile Coach role a plus.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

jiraagilegoscrum

Platform: ukg
Effort: medium