Job description

Why UKG: At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you. The Engineering Enablement team helps successfully roll out ENGINEERING-WIDE operational and organizational changes. We work with program teams and technical owners from the point a change is first being considered, help them define the program and its scope, and we own the organizational side of the change from there: communications, readiness, documentation, support, adoption tracking, and sustainment. We work across every pillar and value stream in Engineering, with the goal of making large-scale changes clearer, easier to execute, measurable, and sustainable. About the Role: We are seeking a Technical Program Manager to lead the organizational change behind our engineering-wide initiatives. Large scale engineering changes require thousands of engineers to understand what is changing, take action, and execute long after the program closes. This role owns that outcome. You will partner with Technical Program Managers, engineering leaders, and technical subject matter experts to help define engineering-wide programs and shape their scope, and then to develop and execute the change, communication, readiness, and adoption strategy for those programs, sponsored both inside and outside our organization. If no other Technical Program Manager is assigned, you will run the program end to end. You will not own the technical strategy or the content of the standard being rolled out; but you translate it, and you own Engineering adoption of it. This is an organizational change management role in an Engineering organization. You will assess how a change lands on the teams who must act on it, surface impacts and resistance early, build the mechanisms and support needed for adoption, and stay with the change until it is part of normal Engineering operations. Duties & Responsibilities: • Engage while a change is still being defined, helping program teams and technical owners shape program scope, impacted audiences, prerequisites, rollout sequencing, and what completion looks like for an individual team, so the approach reflects the teams who have to act on it • Develop and execute the change and adoption strategy for assigned programs, assessing organizational impact and readiness, identifying resistance and adoption barriers early • Determine the communication, education, and support approach appropriate to the scope of each change • Own communications to Engineering, explaining why a change is happening, who is impacted, what action is required, and when, and coordinating timing across simultaneous initiatives to reduce overlapping messaging and change fatigue • Prepare Engineering to act by identifying impacted teams and assets, defining readiness criteria, planning the rollout, and putting documentation, tracking, reporting, and support in place before teams are asked to take action • Build scalable enablement with subject matter experts, including guides, FAQs, training, templates, and support channels, turning recurring questions and adoption barriers into durable documentation, automation, or process improvement • Track and measure adoption by providing implementation tracking, readiness and adoption status, blocker and dependency visibility, and leadership reporting that complements, rather than replaces, standard UKG program status and milestone reporting • Lead the program directly where no other Technical Program Manager is assigned, owning the delivery plan, milestones, cross-functional coordination across pillars and value streams, dependencies, risks, and escalation through to completion • Sustain the change by establishing long-term ownership, automating where possible, and designing durable engineering processes rather than temporary mechanisms that end when the program does. Basic Qualifications: • Bachelor's degree in Computer Science, Engineering, Business, Information Systems, Organizational Development, Organizational Leadership, Human Resources, or a related field (or equivalent experience) • 5+ years of experience developing and executing organizational transformation, change, adoption, or enablement strategies for complex initiatives, or in technical program management with comparable responsibility • Experience working directly with software engineers and engineering leaders, with the technical fluency to ask informed questions and hold a position with technical teams • Working knowledge of the software development lifecycle (SDLC) in a SaaS environment • Experience developing communications, documentation, training, or self-service support resources for technical audiences • Experience assessing organizational impact and readiness and planning rollouts across multiple teams, including sequencing, dependencies, and risks • Experience defining and reporting adoption, readiness, or delivery metrics to senior leadership • Excellent communication skills, both verbal and written, with the ability to convey technical concepts across all levels of an organization • Experience managing multiple concurrent programs and competing priorities, with the judgment to sequence work across them when timelines overlap Preferred Qualifications: • Experience in management consulting, or in an internal strategy, transformation, or change enablement function • Background in executive communications, change communications, transformation program management • Familiarity with organizational change management frameworks and how to apply them to technical audiences • Experience with large-scale technology migrations, engineering platforms and tooling, security initiatives, reliability and observability programs, or infrastructure modernization • Experience working within a large, distributed engineering organization • Experience using automation or AI to scale communications, documentation, training, and reporting • Experience with Jira, Confluence, and reporting or dashboarding tools Company Overview: UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com. Equal Opportunity Employer    UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster       UKG participates in E-Verify. View the E-Verify posters here .   It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.  Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com .  The pay range for this position is $169,400 to $241,400. The actual base pay offered may vary depending on skills, experience, job-related knowledge and work location. In addition to base pay, employees may be eligible to participate in a performance-based bonus plan and to receive restricted stock unit awards as part of total compensation. Learn more about UKG’s benefits and rewards at ukg.com

Requirements

Must-haves

We work across every pillar and value stream in Engineering, with the goal of making large-scale changes clearer, easier to execute, measurable, and sustainable.
Develop and execute the change and adoption strategy for assigned programs, assessing organizational impact and readiness, identifying resistance and adoption barriers early
Determine the communication, education, and support approach appropriate to the scope of each change
Sustain the change by establishing long-term ownership, automating where possible, and designing durable engineering processes rather than temporary mechanisms that end when the program does.
Bachelor's degree in Computer Science, Engineering, Business, Information Systems, Organizational Development, Organizational Leadership, Human Resources, or a related field (or equivalent experience)
5+ years of experience developing and executing organizational transformation, change, adoption, or enablement strategies for complex initiatives, or in technical program management with comparable responsibility
Experience working directly with software engineers and engineering leaders, with the technical fluency to ask informed questions and hold a position with technical teams
Working knowledge of the software development lifecycle (SDLC) in a SaaS environment
Experience developing communications, documentation, training, or self-service support resources for technical audiences
Experience assessing organizational impact and readiness and planning rollouts across multiple teams, including sequencing, dependencies, and risks
Experience defining and reporting adoption, readiness, or delivery metrics to senior leadership
Excellent communication skills, both verbal and written, with the ability to convey technical concepts across all levels of an organization
Experience managing multiple concurrent programs and competing priorities, with the judgment to sequence work across them when timelines overlap

Nice-to-haves

Experience in management consulting, or in an internal strategy, transformation, or change enablement function
Background in executive communications, change communications, transformation program management
Familiarity with organizational change management frameworks and how to apply them to technical audiences
Experience with large-scale technology migrations, engineering platforms and tooling, security initiatives, reliability and observability programs, or infrastructure modernization
Experience working within a large, distributed engineering organization
Experience using automation or AI to scale communications, documentation, training, and reporting
Experience with Jira, Confluence, and reporting or dashboarding tools

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

aijira

Platform: eightfold
Effort: medium