Job description

Join the Mission at Cyber B.A.T. At Cyber B.A.T., we believe in one simple idea: Take care of those that take care of you. We’re a Service-Disabled Veteran-Owned Small Business delivering engineering, cybersecurity, software, systems, and mission-focused consulting solutions to government customers and industry partners. We combine the impact and innovation of a growing company with the culture and flexibility of a close-knit team. When you join Cyber B.A.T., you’re not just taking a job, you’re helping solve meaningful challenges alongside people who value collaboration, technical excellence, and having fun while doing it. Why People Love Working Here • Employee ownership opportunities — every employee has equity in our success • Annual company retreats (yes… actual destinations) • 11 Holidays and 3 - 5 Weeks Additional PTO + flexible work environment • Employer-paid medical and dental for employees and dependents • Up to 10% 401(k)/profit sharing contribution (no match required) • Monthly happy hours and team events • Referral bonuses • Opportunity to make visible impact without getting lost in a giant organization Position Overview Cyber B.A.T. is seeking a System Administrator to provide support for implementation, troubleshooting and maintenance of Information Technology (IT) systems and manage IT system infrastructure and any processes related to these systems. What You'll Do • Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. • Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. • Provide support for the escalation and communication of status to agency management and internal customers. Provide support for the dispatch system and hardware problems and remain involved in the resolution process. • Configure and manage UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintain integrity and configure network components along with implementing operating systems enhancements to improve reliability and performance. • Provide support for implementation, troubleshooting and maintenance of IT systems • Manage the daily activities of configuration and operation of IT systems • Provide assistance to users in accessing and using IT systems • Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems • Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. • Provide support for the escalation and communication of status to agency management and internal customers • Optimize system operations and resource utilization, and perform system capacity analysis and planning • Provide in-depth experience in trouble-shooting IT systems • Provide detailed analysis and feedback to agency management and internal customers for escalated tickets • Provide support for the dispatch system and hardware problems and remain involved in the resolution process • Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance What We're Looking For Required Qualifications • A current TS/SCI w/ MD customer polygraph is required for this position. • Ten (10) years’ experience as a SA on programs and contracts of similar scope, type, and complexity is required. • Bachelor’s degree in a technical discipline from an accredited college or university is required. • In lieu of a Bachelor’s degree, four (4) years of additional SA experience may be substituted for a total of fourteen (14) years. • DoD 8570 compliance with IAM I is required Bonus Points If You: • Love solving difficult technical challenges • Enjoy collaborating and sharing knowledge • Like working where your voice actually matters • Appreciate a culture that celebrates wins and supports growth Interested? We'd love to connect. Apply today and learn why Cyber B.A.T. continues to attract people who want meaningful work, strong culture, and a team that genuinely supports one another. Disclaimers Cyber B.A.T. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status. All employment decisions are based on qualifications, merit, and business needs. Compensation for this position, including all compensation options, will be determined on an individual basis following the interview process. If you require accommodations at any stage of the application or interview process, please contact us via email at Janine.hunter@cyberbatinc.com for assistance. Questions? staffing@cyberbatinc.com

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Must-haves

Join the Mission at Cyber B.A.T.
At Cyber B.A.T., we believe in one simple idea: Take care of those that take care of you.
When you join Cyber B.A.T., you’re not just taking a job, you’re helping solve meaningful challenges alongside people who value collaboration, technical excellence, and having fun while doing it.
Why People Love Working Here
Employee ownership opportunities — every employee has equity in our success
Annual company retreats (yes… actual destinations)
11 Holidays and 3 - 5 Weeks Additional PTO + flexible work environment
Employer-paid medical and dental for employees and dependents
Monthly happy hours and team events
Referral bonuses
Opportunity to make visible impact without getting lost in a giant organization
Position Overview
Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
Provide support for the escalation and communication of status to agency management and internal customers. Provide support for the dispatch system and hardware problems and remain involved in the resolution process.
Provide support for implementation, troubleshooting and maintenance of IT systems
Manage the daily activities of configuration and operation of IT systems
Provide assistance to users in accessing and using IT systems
Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
Provide support for the escalation and communication of status to agency management and internal customers
Optimize system operations and resource utilization, and perform system capacity analysis and planning
Provide in-depth experience in trouble-shooting IT systems
Provide detailed analysis and feedback to agency management and internal customers for escalated tickets

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Benefits

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Dental

401(K)

Pto