Job description

Join the Mission at Cyber B.A.T. At Cyber B.A.T., we believe in one simple idea: Take care of those that take care of you. We’re a Service-Disabled Veteran-Owned Small Business delivering engineering, cybersecurity, software, systems, and mission-focused consulting solutions to government customers and industry partners. We combine the impact and innovation of a growing company with the culture and flexibility of a close-knit team. When you join Cyber B.A.T., you’re not just taking a job, you’re helping solve meaningful challenges alongside people who value collaboration, technical excellence, and having fun while doing it. Why People Love Working Here • Employee ownership opportunities — every employee has equity in our success • Annual company retreats (yes… actual destinations) • 5 weeks PTO + flexible work environment • Employer-paid medical and dental for employees and dependents • Up to 10% 401(k)/profit sharing contribution (no match required) • Monthly happy hours and team events • Referral bonuses • Opportunity to make visible impact without getting lost in a giant organization Position Overview Cyber B.A.T. is seeking a System Administrator to support mission-critical IT systems and infrastructure. This role will provide Tier 1/Tier 2 support, troubleshoot and maintain UNIX and Windows environments, and optimize system reliability and performance . What You'll Do • Provide implementation, troubleshooting, and maintenance support for IT systems. • Manage daily configuration and operation of IT systems and infrastructure. • Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution. • Provide technical assistance to users accessing and utilizing IT systems. • Support day-to-day IT operations, monitoring, and problem resolution for client/server, storage, network, and mobile devices. • Provide support for the escalation and communication of ticket status to agency management and internal customers. • Provide support for dispatch system and hardware issues and remain involved throughout the resolution process. • Configure and manage UNIX and Windows operating systems and install/load operating system software. • Troubleshoot operating systems and network components while maintaining system integrity and reliability. • Implement operating system enhancements to improve system reliability and performance. • Optimize system operations and resource utilization. • Perform system capacity analysis and planning. • Provide in-depth troubleshooting and problem-solving for complex IT systems. • Provide detailed analysis and feedback to agency management and internal customers on escalated tickets. What We're Looking For Required Qualifications • This position requires an active TS/SCI w/polygraph clearance • Bachelor’s degree: 10 years of relevant experience required OR • High school diploma: 15 years of relevant experience required • Certification: Information Assurance Technical (IAT) Level II certification required. Bonus Points If You: • Love solving difficult technical challenges • Enjoy collaborating and sharing knowledge • Like working where your voice actually matters • Appreciate a culture that celebrates wins and supports growth Interested? We'd love to connect. Apply today and learn why Cyber B.A.T. continues to attract people who want meaningful work, strong culture, and a team that genuinely supports one another. Disclaimers Cyber B.A.T. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status. All employment decisions are based on qualifications, merit, and business needs. Compensation for this position, including all compensation options, will be determined on an individual basis following the interview process. If you require accommodations at any stage of the application or interview process, please contact us via email at Janine.hunter@cyberbatinc.com for assistance. Questions? staffing@cyberbatinc.com

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Must-haves

Join the Mission at Cyber B.A.T.
At Cyber B.A.T., we believe in one simple idea: Take care of those that take care of you.
When you join Cyber B.A.T., you’re not just taking a job, you’re helping solve meaningful challenges alongside people who value collaboration, technical excellence, and having fun while doing it.
Why People Love Working Here
Employee ownership opportunities — every employee has equity in our success
Annual company retreats (yes… actual destinations)
5 weeks PTO + flexible work environment
Employer-paid medical and dental for employees and dependents
Monthly happy hours and team events
Referral bonuses
Opportunity to make visible impact without getting lost in a giant organization
Position Overview
Provide implementation, troubleshooting, and maintenance support for IT systems.
Manage daily configuration and operation of IT systems and infrastructure.
Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution.
Provide technical assistance to users accessing and utilizing IT systems.
Support day-to-day IT operations, monitoring, and problem resolution for client/server, storage, network, and mobile devices.
Provide support for the escalation and communication of ticket status to agency management and internal customers.
Provide support for dispatch system and hardware issues and remain involved throughout the resolution process.
Configure and manage UNIX and Windows operating systems and install/load operating system software.
Troubleshoot operating systems and network components while maintaining system integrity and reliability.
Implement operating system enhancements to improve system reliability and performance.
Optimize system operations and resource utilization.
Perform system capacity analysis and planning.

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Benefits

Benefits detected in the listing.

Dental

401(K)

Pto