Job description

We are looking for a Customer Success Partner to join our team! The Customer Success Partner will act as a key partner to Zenlayer's high profile accounts, maintaining and nurturing relationships while facilitating and delivering projects that will maximize the customer experience. Our ideal candidate has experience in the cloud computing industry and possesses strong communication skills and more. Let us know if you're the one! Duties & Responsibilities: Serve as the primary regional point of contact for strategic customers, building trusted relationships with key stakeholders and ensuring a positive customer experience. Partner closely with customers and internal teams to support the successful delivery of services, projects, and ongoing operational initiatives. Act as a customer advocate by proactively identifying challenges, coordinating resources, and driving timely resolution of issues and escalations. Facilitate effective communication and alignment between customers' local teams, customer headquarters, and our global organization. Monitor customer satisfaction, gather feedback, and identify opportunities to improve service quality, operational effectiveness, and overall customer success. Collaborate with global account teams to support long-term customer growth, retention, and strategic partnership objectives. Required Qualifications: Experience in cloud computing, telecommunications, or related industries Experience in managing customer success programs, customer retention, and upselling strategies. Ability to analyze customer data and usage trends to identify areas of improvement. Strong interpersonal and communication skills, with the ability to build and maintain long-term relationships and work cross-functionally. Excellent problem-solving and critical-thinking abilities, with a customer-focused mindset and a proactive approach. Bilingual in Mandarin Chinese is a must. About Zenlayer: Zenlayer is the first massively distributed edge cloud provider, operating 300+ edge nodes across 70+ countries. With accolades including PTC "Best Networking Innovation", "Outstanding Cloud, Data Center, or Interconnection Company", and Inc. 5000, we enable businesses to deploy and run applications at the edge, thus reducing network latency to the end user. Zenlayer focuses on improving connections worldwide, all while nurturing a unique company culture that values service, growth, and trust. As a "Zenplayer", you'll be joining a community of success-driven team players that share the dream of powering a better-connected world.

Requirements

Must-haves

Serve as the primary regional point of contact for strategic customers, building trusted relationships with key stakeholders and ensuring a positive customer experience.
Partner closely with customers and internal teams to support the successful delivery of services, projects, and ongoing operational initiatives.
Act as a customer advocate by proactively identifying challenges, coordinating resources, and driving timely resolution of issues and escalations.
Facilitate effective communication and alignment between customers' local teams, customer headquarters, and our global organization.
Monitor customer satisfaction, gather feedback, and identify opportunities to improve service quality, operational effectiveness, and overall customer success.
Collaborate with global account teams to support long-term customer growth, retention, and strategic partnership objectives.
Experience in cloud computing, telecommunications, or related industries
Experience in managing customer success programs, customer retention, and upselling strategies.
Ability to analyze customer data and usage trends to identify areas of improvement.
Strong interpersonal and communication skills, with the ability to build and maintain long-term relationships and work cross-functionally.
Excellent problem-solving and critical-thinking abilities, with a customer-focused mindset and a proactive approach.
Bilingual in Mandarin Chinese is a must.

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: bamboohr
Effort: medium