Job description

We're seeking a seasoned Lead Account Manager in CSM to work closely with customers across diverse industries while providing leadership and mentorship to junior team members. You'll be more than a sales professional – you'll be a trusted technical advisor, strategic leader, and mentor who develops deep customer relationships while delivering creative solutions that improve energy and water sustainability, optimize profitability, and enhance asset protection. This role combines direct account responsibility with team leadership through mentorship and guidance. What You'll Do • Technical Innovation: Analyze, build, and optimize chemical treatment programs for Cooling Water, Boiler Water, Wastewater, Memchem, and Process Applications while guiding junior team members in technical excellence • Strategic Communication: Conduct sample testing and deliver Technical Service Reports that analyze customer data, interpret results, and recommend improvement initiatives to enhance customer operations • Value Creation: Execute our Account Management Excellence Program including Service Plans, Value Generation Plans, and Business Reviews to demonstrate measurable customer value • Leadership & Mentorship: Lead by example and provide active mentorship to Account Representatives and Account Managers, sharing expertise and best practices • Team Development: Guide junior team members through dotted-line reporting relationships, fostering their professional growth and commercial skills • Revenue Excellence: Consistently achieve and exceed annual revenue targets while managing margin reviews, price escalations, and complex commercial negotiations • Strategic Selling: Follow and teach strategic selling processes, advanced prospecting techniques, and sophisticated negotiation strategies • Business Development: Maintain a robust sales funnel and secure new, recurring, profitable business opportunities for consistent year-over-year growth • Sustainability Leadership: Plan and communicate Veolia's Value Generation Plans through projects that drive water & energy sustainability and improve asset protection • Safety Excellence: Work safely at all times, following all EHS policies and procedures while promoting safety culture within the team Education & Experience: • Bachelor's Degree, or equivalent, in Biology, Chemistry, Environmental Science or Engineering/Technologist (Chemical, Industrial, or Mechanical), preferred. Or minimum 15+ years of direct experience in the field and water treatment industry will also qualify, high school education is required. • 10+ years of experience within water and process treatment industry • Proven track record of consistently achieving and exceeding sales targets • Demonstrated experience in strategic selling, prospecting, and negotiation • Experience with consultative selling and technical solution development • Leadership or mentorship experience preferred • A full valid driver's license and willingness to travel (a learner’s permit or G1/G2 class will not qualify). Key Characteristics: • Technical curiosity and superior problem-solving skills • Sample analysis and testing while demonstrating mechanical and electrical aptitude for small-scale equipment and instrumentation • Strong leadership and mentorship capabilities • Exceptional interpersonal and communication abilities • Customer-focused mindset with active listening skills • Excellent time management in fast-paced environments • Ability to lead by example and inspire junior team members • Comfortable working in industrial environments • Commitment to continuous learning and professional development • Strategic thinking and business acumen • Physical capability to lift and carry up to 45 lbs as needed (frequency varies by worksite) What Success Looks Like • Build and maintain strong customer relationships that drive significant account growth • Develop innovative solutions that deliver measurable value to customers • Consistently exceed individual revenue goals while contributing to overall team success • Successfully mentor and develop junior team members' commercial skills • Present technical solutions and business cases to senior stakeholders • Identify and pursue complex new business opportunities within your territory • Demonstrate leadership excellence that elevates team performance Why Veolia? Join a company that values Responsibility, Solidarity, Innovation, Customer Focus, and Respect. You'll have opportunities for advanced leadership development, career advancement, and the chance to make a meaningful impact on sustainability and environmental protection while shaping the next generation of water treatment professionals. Career Development Path: This position is designed as a stepping stone to Area Manager, featuring regional leadership responsibilities, team management, and direct revenue accountability for territory growth. This position includes enhanced incentive compensation eligibility, premium account assignment opportunities, and access to leadership development programs designed to accelerate your career progression. Ready to lead while making a difference in water treatment and sustainability? Apply today! We realize diverse teams make smarter decisions, deliver better results, and build stronger communities. We’re an organization that champions diversity and inclusion at every rung of the ladder and are proud to be an equal opportunity workplace. ● Medical, Dental, & Vision Insurance Starting Day 1! ● Life Insurance ● Paid Time Off ● Paid Holidays ● Parental Leave ● 401(k) Plan - 3% default contribution plus matching! ● Flexible Spending & Health Saving Accounts ● AD&D Insurance ● Disability Insurance ● Tuition Reimbursement Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law. ****Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity**** Water Tech does not accept unsolicited resumes from external recruiting firms. All vendors must have a current and fully executed MSA on file before submitting candidates. Any unsolicited resumes and candidate profiles will be deemed the property of the company and no fee will be due. As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.

Requirements

Must-haves

We're seeking a seasoned Lead Account Manager in CSM to work closely with customers across diverse industries while providing leadership and mentorship to junior team members.
Technical Innovation: Analyze, build, and optimize chemical treatment programs for Cooling Water, Boiler Water, Wastewater, Memchem, and Process Applications while guiding junior team members in technical excellence
Strategic Communication: Conduct sample testing and deliver Technical Service Reports that analyze customer data, interpret results, and recommend improvement initiatives to enhance customer operations
Value Creation: Execute our Account Management Excellence Program including Service Plans, Value Generation Plans, and Business Reviews to demonstrate measurable customer value
Leadership & Mentorship: Lead by example and provide active mentorship to Account Representatives and Account Managers, sharing expertise and best practices
Team Development: Guide junior team members through dotted-line reporting relationships, fostering their professional growth and commercial skills
Revenue Excellence: Consistently achieve and exceed annual revenue targets while managing margin reviews, price escalations, and complex commercial negotiations
Strategic Selling: Follow and teach strategic selling processes, advanced prospecting techniques, and sophisticated negotiation strategies
Business Development: Maintain a robust sales funnel and secure new, recurring, profitable business opportunities for consistent year-over-year growth
Sustainability Leadership: Plan and communicate Veolia's Value Generation Plans through projects that drive water & energy sustainability and improve asset protection
Safety Excellence: Work safely at all times, following all EHS policies and procedures while promoting safety culture within the team
10+ years of experience within water and process treatment industry
Proven track record of consistently achieving and exceeding sales targets
Demonstrated experience in strategic selling, prospecting, and negotiation
Experience with consultative selling and technical solution development
A full valid driver's license and willingness to travel (a learner’s permit or G1/G2 class will not qualify).
Technical curiosity and superior problem-solving skills
Sample analysis and testing while demonstrating mechanical and electrical aptitude for small-scale equipment and instrumentation
Strong leadership and mentorship capabilities
Exceptional interpersonal and communication abilities
Customer-focused mindset with active listening skills
Excellent time management in fast-paced environments
Ability to lead by example and inspire junior team members

Nice-to-haves

Leadership or mentorship experience preferred

Application prep

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Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Paid Time Off

Parental Leave

Professional Development