Job description

The Business Systems Analyst serves as a key liaison between business stakeholders and Commercial and Marketing Technology teams. This role is responsible for understanding business needs, translating them into clear and actionable functional requirements, and supporting successful delivery across multiple high-priority initiatives. The ideal candidate is an experienced professional with a full understanding of business analysis practices and a practical understanding of technology. They independently resolve a wide range of issues in creative ways, work effectively with stakeholders, solution architects, and delivery leads to bring clarity to complex and often ambiguous requirements, maintain alignment throughout delivery, and ensure completed solutions align to business and functional needs. Key Responsibilities • Partner with business stakeholders to understand objectives, processes, challenges, and priorities, then translate them into clear business and functional requirements. • Develop functional requirements with business and technical teams so proposed solutions are aligned with business needs and practical for delivery. • Develop process flows, mockups, wireframes, user stories, and acceptance criteria; review them with stakeholders and confirm alignment before development begins. • Maintain and refine the backlog based on priorities established by business owners, and participate actively in sprint planning, backlog refinement, and project planning. • Draft and maintain project plans; track progress, dependencies, and risks; and follow through with delivery teams to maintain accountability for timing and quality. • Coordinate several enhancement requests concurrently, with consistent focus on high-priority and high-visibility business initiatives, exercising independent judgment on prioritization trade-offs. • Perform functional validation to confirm delivered solutions meet approved requirements before business-led user acceptance testing. • Provide stakeholder training and maintain clear communication between business teams and CMT resources throughout delivery. • Support production issues through functional assessment and light troubleshooting, engaging delivery leads or developers when technical resolution is required. • Provide informal guidance and knowledge-sharing to junior analysts and offshore delivery resources on requirements quality and process standards. Qualifications • Bachelor’s degree in Information Systems, Computer Science, Business, or a related field, or equivalent professional experience, with five or more years of relevant business systems analysis experience. • Experience facilitating requirements workshops with business stakeholders, developers, solution architects, and delivery leads to clarify business needs, align on workflows, and resolve conflicting requirements. • Ability to translate business needs into clear functional requirements, process flows, user stories, acceptance criteria, mockups, and test scenarios that are ready for development. • Experience managing requirements traceability, scope changes, dependencies, and decisions throughout the Software Development Lifecycle. • Ability to identify and document relevant non-functional requirements, including security, privacy, performance, accessibility, and supportability. • Experience performing functional validation, supporting business-led user acceptance testing, and assisting with production issue analysis and light troubleshooting in partnership with technical teams. • Experience with Microsoft Dynamics 365 Customer Engagement (CRM) is preferred. Experience with Salesforce or another comparable CRM platform is also acceptable. • Experience supporting authenticated customer or partner portals and account-based experiences that bring together CRM, web, product, entitlement, and support data from multiple systems. • Working knowledge of system integrations, authentication, data flows, APIs, and application architecture sufficient to develop effective requirements and collaborate with technical teams. Familiarity with custom development and API implementation is a plus, but hands-on development is not required. • Experience with Agile delivery, project and requirements management tools such as Asana or Jira, process-mapping tools, mockup or wireframing tools, and collaboration with development teams using GitHub. • Strong ownership, communication, facilitation, analytical thinking, and attention to detail, with the confidence to challenge assumptions constructively, navigate ambiguity, and drive issues toward resolution. • Experience using AI-enabled tools to support and accelerate business systems analysis activities is a plus. • Project Management Professional (PMP) certification is a plus. Work Arrangement This individual-contributor role reports to the Manager of Commercial and Marketing Technology. The position is based in Everett, Washington, with onsite work according to Fluke work policy. Fortive Corporation Overview Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare. We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care. We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating. Fortive: For you, for us, for growth. About Fluke Fluke is leading the world in creating software, test tools and technology that will support customers today and in the future. We are a customer-obsessed market leader with a strong reputation for reliability, quality and safety.A wholly owned subsidiary of Fortive Corporation (www.fortive.com), Fluke is a global corporation headquartered in the greater Seattle area. Driven by the successful Fortive Business System, Fluke offers the passion of a startup with the resources of a Fortune 500 company. We are focused on the growth of our individual employees, teams and the Fluke brand. We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com. Bonus or Equity This position is also eligible for bonus as part of the total compensation package. Pay Range The salary range for this position (in local currency) is 88,000.00 - 147,000.00

Requirements

Must-haves

Partner with business stakeholders to understand objectives, processes, challenges, and priorities, then translate them into clear business and functional requirements.
Develop functional requirements with business and technical teams so proposed solutions are aligned with business needs and practical for delivery.
Develop process flows, mockups, wireframes, user stories, and acceptance criteria; review them with stakeholders and confirm alignment before development begins.
Maintain and refine the backlog based on priorities established by business owners, and participate actively in sprint planning, backlog refinement, and project planning.
Draft and maintain project plans; track progress, dependencies, and risks; and follow through with delivery teams to maintain accountability for timing and quality.
Coordinate several enhancement requests concurrently, with consistent focus on high-priority and high-visibility business initiatives, exercising independent judgment on prioritization trade-offs.
Perform functional validation to confirm delivered solutions meet approved requirements before business-led user acceptance testing.
Provide stakeholder training and maintain clear communication between business teams and CMT resources throughout delivery.
Support production issues through functional assessment and light troubleshooting, engaging delivery leads or developers when technical resolution is required.
Provide informal guidance and knowledge-sharing to junior analysts and offshore delivery resources on requirements quality and process standards.
Bachelor’s degree in Information Systems, Computer Science, Business, or a related field, or equivalent professional experience, with five or more years of relevant business systems analysis experience.
Experience facilitating requirements workshops with business stakeholders, developers, solution architects, and delivery leads to clarify business needs, align on workflows, and resolve conflicting requirements.
Ability to translate business needs into clear functional requirements, process flows, user stories, acceptance criteria, mockups, and test scenarios that are ready for development.
Experience managing requirements traceability, scope changes, dependencies, and decisions throughout the Software Development Lifecycle.
Ability to identify and document relevant non-functional requirements, including security, privacy, performance, accessibility, and supportability.
Experience performing functional validation, supporting business-led user acceptance testing, and assisting with production issue analysis and light troubleshooting in partnership with technical teams.
Experience supporting authenticated customer or partner portals and account-based experiences that bring together CRM, web, product, entitlement, and support data from multiple systems.
Experience with Agile delivery, project and requirements management tools such as Asana or Jira, process-mapping tools, mockup or wireframing tools, and collaboration with development teams using GitHub.
Strong ownership, communication, facilitation, analytical thinking, and attention to detail, with the confidence to challenge assumptions constructively, navigate ambiguity, and drive issues toward resolution.
Work Arrangement
This individual-contributor role reports to the Manager of Commercial and Marketing Technology. The position is based in Everett, Washington, with onsite work according to Fluke work policy.

Nice-to-haves

Experience with Microsoft Dynamics 365 Customer Engagement (CRM) is preferred. Experience with Salesforce or another comparable CRM platform is also acceptable.
Experience using AI-enabled tools to support and accelerate business systems analysis activities is a plus.
Project Management Professional (PMP) certification is a plus.

Application prep

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