Job description

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. Location: this is a hybrid position based from our New York City office located in the Hudson Yards. What you'll build In this role, you lead and grow a team of senior engineers, data scientists, and AI practitioners embedded directly within SAP's most strategic customer environments. As a Director-level people manager, you are accountable for the performance, development, and wellbeing of your team — while also owning the delivery outcomes, technical quality, and customer impact of forward-deployed engagements at scale. You operate at the intersection of people leadership, technical strategy, and customer excellence — translating organizational goals into team direction, and ensuring your team has the support, clarity, and environment to do their best work. In this role, you will: • Lead, coach, and develop a team of senior engineers and AI practitioners, fostering a high-performance culture grounded in accountability, collaboration, and continuous growth. • Own team performance, including goal setting, feedback cycles, career development, and talent planning. • Drive delivery excellence across multiple forward-deployed customer engagements, ensuring outcomes align with agreed success criteria and SAP's engineering and quality standards. • Set technical direction and architectural guardrails for the team, in partnership with Chief Experts and technical leads. • Act as a senior escalation point for delivery risks, team challenges, and customer concerns — resolving issues with clarity and decisiveness. • Build strong relationships with senior customer stakeholders and SAP leadership, representing the team's work and advocating for the resources needed to succeed. • Attract, hire, and onboard top engineering talent across AI, data, and software engineering disciplines. • Partner with product, go-to-market, and regional leadership to align team capabilities with strategic priorities and customer demand. • Champion engineering best practices, responsible AI principles, and a culture of learning and innovation within the team. What you bring: • Proven experience leading and managing senior engineering teams, with a track record of building high-performing, inclusive, and motivated engineering organizations. • Strong technical background in AI, machine learning, data engineering, or software engineering — with the credibility to guide technical decisions and earn the trust of expert engineers. • Deep understanding of forward-deployed or customer-embedded delivery models, and experience managing complex, high-stakes customer engagements. • Strong problem-solving skills and design thinking approach; ability to balance strategic thinking with hands-on delivery accountability. • Demonstrated ability to develop talent, navigate organizational complexity, and drive alignment across diverse, cross-functional stakeholders. • Proven ability to work in an Agentic AI context — understanding and shaping how AI agents are applied within teams and customer environments. • Experience hiring and scaling engineering teams across regions, with a strong instinct for talent and a commitment to diversity and inclusion. • Excellent communication and influencing skills — able to engage effectively with engineers, executives, and customers alike. • Familiarity with SAP AI technologies and enterprise AI deployment realities is a strong advantage. Where you belong: You will be part of a growing AI and industry expert leadership team serving customers across the Americas, Europe, and Asia. At this level, your most important product is your team — their growth, their culture, and their impact on customers. We value leaders who are direct, empathetic, and energized by helping talented people do their best work. You will thrive here if you are a builder of teams as much as a builder of solutions — and if you are motivated by creating an environment where exceptional engineers can do the most important work of their careers. #LI-HD2 Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. Compensation Range Transparency : SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted annual combined range for this position is 244700-553800USD . The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits . We are ethical and compliant Our leadership credo: Do what’s right. Make SAP better for generations to come . We believe that great leadership extends far beyond the mere pursuit of business goals. We value and foster leadership that is driven with purpose and integrity. Our leaders are role models who uphold SAP’s values and shape SAP’s culture of integrity, by demonstrating and championing ethical and compliant behavior towards all stakeholders. AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process . Please note that any violation of these guidelines may result in disqualification from the hiring process. Requisition ID: 457461 | Work Area: Software-Design and Development | Expected Travel: 0 - 50% | Career Status: Executive | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

Requirements

Must-haves

We help the world run better
Location: this is a hybrid position based from our New York City office located in the Hudson Yards.
What you'll build
Lead, coach, and develop a team of senior engineers and AI practitioners, fostering a high-performance culture grounded in accountability, collaboration, and continuous growth.
Own team performance, including goal setting, feedback cycles, career development, and talent planning.
Drive delivery excellence across multiple forward-deployed customer engagements, ensuring outcomes align with agreed success criteria and SAP's engineering and quality standards.
Set technical direction and architectural guardrails for the team, in partnership with Chief Experts and technical leads.
Act as a senior escalation point for delivery risks, team challenges, and customer concerns — resolving issues with clarity and decisiveness.
Build strong relationships with senior customer stakeholders and SAP leadership, representing the team's work and advocating for the resources needed to succeed.
Attract, hire, and onboard top engineering talent across AI, data, and software engineering disciplines.
Partner with product, go-to-market, and regional leadership to align team capabilities with strategic priorities and customer demand.
Champion engineering best practices, responsible AI principles, and a culture of learning and innovation within the team.
Proven experience leading and managing senior engineering teams, with a track record of building high-performing, inclusive, and motivated engineering organizations.
Strong technical background in AI, machine learning, data engineering, or software engineering — with the credibility to guide technical decisions and earn the trust of expert engineers.
Deep understanding of forward-deployed or customer-embedded delivery models, and experience managing complex, high-stakes customer engagements.
Strong problem-solving skills and design thinking approach; ability to balance strategic thinking with hands-on delivery accountability.
Demonstrated ability to develop talent, navigate organizational complexity, and drive alignment across diverse, cross-functional stakeholders.
Proven ability to work in an Agentic AI context — understanding and shaping how AI agents are applied within teams and customer environments.
Experience hiring and scaling engineering teams across regions, with a strong instinct for talent and a commitment to diversity and inclusion.
Excellent communication and influencing skills — able to engage effectively with engineers, executives, and customers alike.
Familiarity with SAP AI technologies and enterprise AI deployment realities is a strong advantage.
Bring out your best
We win with inclusion
We are ethical and compliant

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

aigomachine learningaccessibility

Platform: successfactors
Effort: medium