ServiceNow SAM (Software Asset Management)

• Must Have Technical/Functional Skills
• Required Skills and Experience
• ServiceNow Expertise: Proven experience with the ServiceNow platform, particularly the IT Asset Management (ITAM) and SAM Pro modules.
• Technical Skills: Experience with ServiceNow customizations and data management.
• Software Licensing Knowledge: In-depth understanding of various software license models (e.g., Microsoft, Oracle, IBM, SAP).
• ITAM Principles: Strong understanding of IT Asset Management principles and best practices.
• Soft Skills: Excellent communication, problem-solving, and analytical skills.
• ITIL Practices: Demonstrated understanding of ITIL (IT Infrastructure Library) practices.
• Roles & Responsibilities
• Design, implement, and configure the ServiceNow SAM Pro module.
• Manage the software asset lifecycle from request and procurement to deployment, usage, optimization, and retirement.
• Integrate SAM with other ServiceNow modules
• Automate processes such as software license harvesting, software reclamation, and compliance checks.
• Conduct regular software compliance audits and create remediation plans to ensure adherence to software license agreements.
• Optimize software licensing and usage, reduce costs by eliminating redundancies, and ensure proper software distribution.
• Ensure data quality and integrity within the SAM module, CMDB, and Discovery.
• Develop and maintain dashboards and reports to track software usage, compliance, and optimization efforts.
• Work with IT, Finance, Procurement, and Vendors to align SAM strategies with business objectives.
• Discretionary Annual Incentive.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.

None flagged.