Job description

What You’ll Do On a daily basis you will: • Build strong customer relationships by maintaining high levels of engagement and communication; conduct routine account performance planning and business reviews. • Renew and expand customer contracts, meeting and exceeding personal and team quotas. • Deliver both basic and advanced training sessions to ensure confidence with the platform and cultivate customer accountability. • Advise customers on best practices for designing, implementing, and scaling their campaigns. • Resolve customer issues, alone and through collaboration with other teams. • Drive customer advocacy in the form of references, referrals, and case studies • Perform data-driven reviews and analysis on customer portfolios to prioritize opportunity and risk. • Contribute to the team culture of excellence. • Identify potential issues and risks early in the implementation cycle and develop backup strategies and contingency plans for resolution. Who You Are First of all, you have a bachelor’s degree from an accredited, four-year institution and: • At least 2-3 years of experience in Account Management or Customer Success. • Undergraduate degree (BA/BS) from an accredited 4 year university. • Experience managing a portfolio of clients including high profile customers, preferably colleges and universities. • Experience in a SaaS startup environment. Additionally, during our interview process, our goal will be to learn more about you and yours will be to showcase your: • Ability to manage multiple priorities while maintaining strict attention to details. • Excellent written and verbal communication skills; consistent diplomacy, tact, and poise when working through customer issues and escalations. What Else You Should Know Part of the growing education technology presence in Alexandria, VA, we are located just down the road from Amazon HQ2. We’ve been recognized as one of DC’s most enviable offices by DC Inno and we offer a rewarding culture that promotes teamwork, growth, and enjoying our day to day roles. Our high growth business provides employees with a great opportunity to grow in their careers. • Competitive salary with individual commission structure • Medical (employer paid), dental, and vision insurance plans • 401(k) plan with company match • Generous paid time-off and holiday schedule with additional floating holidays • Casual office attire and pet-friendly office What Now? Come join us as we build an exciting company that sits at the intersection of education and cutting-edge, AI-backed technology.

Requirements

Must-haves

What You’ll Do
Build strong customer relationships by maintaining high levels of engagement and communication; conduct routine account performance planning and business reviews.
Renew and expand customer contracts, meeting and exceeding personal and team quotas.
Deliver both basic and advanced training sessions to ensure confidence with the platform and cultivate customer accountability.
Advise customers on best practices for designing, implementing, and scaling their campaigns.
Resolve customer issues, alone and through collaboration with other teams.
Drive customer advocacy in the form of references, referrals, and case studies
Perform data-driven reviews and analysis on customer portfolios to prioritize opportunity and risk.
Contribute to the team culture of excellence.
Identify potential issues and risks early in the implementation cycle and develop backup strategies and contingency plans for resolution.
First of all, you have a bachelor’s degree from an accredited, four-year institution and:
At least 2-3 years of experience in Account Management or Customer Success.
Undergraduate degree (BA/BS) from an accredited 4 year university.
Experience managing a portfolio of clients including high profile customers, preferably colleges and universities.
Experience in a SaaS startup environment.
Additionally, during our interview process, our goal will be to learn more about you and yours will be to showcase your:
Ability to manage multiple priorities while maintaining strict attention to details.
Excellent written and verbal communication skills; consistent diplomacy, tact, and poise when working through customer issues and escalations.
What Else You Should Know
Competitive salary with individual commission structure
Generous paid time-off and holiday schedule with additional floating holidays
Casual office attire and pet-friendly office
Come join us as we build an exciting company that sits at the intersection of education and cutting-edge, AI-backed technology.

Nice-to-haves

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Keywords to mirror

Platform: smartrecruiters
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)