Job description

Company Overview Memories Vacation Home Management is a growing vacation rental management company based in Central Florida. We specialize in delivering high-quality experiences for guests while protecting and maximizing value for property owners. We pride ourselves on high standards, accountability, and doing things the right way. Why Join Us • Fast-growing company with real opportunity for advancement • Direct impact on company growth and performance • Opportunity to grow into a Director of Operations / COO role • Work with a driven, no-excuses team focused on results Position Summary We are looking for a strong Operations Manager who will take ownership of our day-to-day operations and ensure that our team delivers consistently at a high level. This is not a passive management role. You will be responsible for driving performance, holding the team accountable, and making sure things get done. You will oversee: • Property Managers • Guest Communication Agents • Inspectors / Field Team This is an in-field leadership role . You will be expected to be out in the field regularly to check on the team, conduct training, and supervise operations firsthand. Your mission is simple: make sure operations run smoothly, efficiently, and at a high standard every single day. Responsibilities • Oversee daily operations across all managed properties • Manage and push team performance (PMs, VAs, inspectors) • Ensure all tasks are completed on time and at a high standard • Identify bottlenecks and implement systems to improve efficiency • Monitor KPIs (cleaning scores, response times, maintenance resolution, etc.) • Coordinate between departments to ensure smooth execution • Maintain high standards for guest experience and owner satisfaction • Train, coach, and develop team members • Conduct field visits to inspect properties, supervise teams, and ensure quality control • Enforce accountability and follow-through across the team Required Qualifications • 1+ years minimum experience in operations management, managing property management teams • Strong leadership and ability to hold people accountable • Highly organized and detail-oriented • Problem-solver with a "figure it out" mindset • Comfortable working in a fast-paced, high-growth environment • Strong communication and decision-making skills • Tech-savvy (CRM systems, property management software, etc.) • Experience with Guesty PMS or similar software Preferred Qualifications • Perfect English. Spanish and/or Portuguese are not required but preferred If you are someone who: • Takes ownership • Holds people accountable • Gets things done We want to hear from you. Compensation, Benefits, & Schedule Annual Salary $60,000 - $70,000 based on experience Bonus • Performance Bonus & Commissions: Based on KPIs and company growth Benefits • Paid time off such as PTO, sick days, and vacation days Schedule • Full-day shift from 9:00 AM – 6:00 PM, including a scheduled 1-hour break (1:00 PM – 2:00 PM) How to Apply: In addition to your application and resume, please submit a short message on a cover letter explaining why you are a strong fit for this role. Once the application is complete, you'll be invited to take the Predictive Index survey where there are no right or wrong answers, but helps us learn more about you. Once complete, you will be invited to record a brief introductory video where you can share why you're an ideal fit for this role. Those who complete all steps will have preferred review. Thank you

Requirements

Must-haves

Company Overview
We are looking for a strong Operations Manager who will take ownership of our day-to-day operations and ensure that our team delivers consistently at a high level.
This is not a passive management role. You will be responsible for driving performance, holding the team accountable, and making sure things get done.
Property Managers
Guest Communication Agents
Inspectors / Field Team
This is an in-field leadership role . You will be expected to be out in the field regularly to check on the team, conduct training, and supervise operations firsthand.
Your mission is simple: make sure operations run smoothly, efficiently, and at a high standard every single day.
Oversee daily operations across all managed properties
Manage and push team performance (PMs, VAs, inspectors)
Ensure all tasks are completed on time and at a high standard
Identify bottlenecks and implement systems to improve efficiency
Monitor KPIs (cleaning scores, response times, maintenance resolution, etc.)
Coordinate between departments to ensure smooth execution
Maintain high standards for guest experience and owner satisfaction
Train, coach, and develop team members
Conduct field visits to inspect properties, supervise teams, and ensure quality control
Enforce accountability and follow-through across the team
1+ years minimum experience in operations management, managing property management teams
Strong leadership and ability to hold people accountable
Highly organized and detail-oriented
Problem-solver with a "figure it out" mindset

Nice-to-haves

Perfect English. Spanish and/or Portuguese are not required but preferred
Performance Bonus & Commissions: Based on KPIs and company growth

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: catsone
Effort: medium

Benefits

Benefits detected in the listing.

Pto

Paid Time Off