Property Operations Manager at Better Talent

Job description

Company Overview Xenia Stays is a luxury hospitality and property management company managing and designing high-end short-term rental homes across Manhattan Beach and the South Bay. We combine exceptional hospitality, thoughtful design, and high-level property operations to create outstanding experiences for both homeowners and guests. As a small, high-trust team, every person at Xenia Stays has a meaningful impact on the business. We value initiative, attention to detail, accountability, and people who take pride in getting things right. This is an opportunity to join a growing company, work closely with the founders, and build a long-term career in luxury hospitality and property management. Position Summary Xenia Stays is seeking an experienced Operations Manager to lead our day-to-day operations and oversee a small team supporting our luxury short-term rental portfolio. This role is for someone who can create accountability, keep multiple priorities moving, build strong relationships, and confidently step in when situations require leadership or sound judgment. You will oversee team performance, owner communication, vendor coordination, guest escalations, and operational workflows while ensuring tasks, maintenance items, SOPs, and follow-ups are completed accurately and on time. Just as important, we're looking for someone with what we call the "gene of hospitality." You genuinely enjoy working with people. You're warm, engaging, proactive, and solutions-oriented, and you naturally build trust with homeowners, guests, vendors, and your team. The ideal candidate already understands short-term rental management and the hospitality operations involved in running vacation rental homes. They can step in ready to lead a team, manage daily operations, and take ownership. What You'll Do • Lead, support, and hold accountable a team of five supporting day-to-day operations • Oversee operational workflows, SOPs, deadlines, maintenance items, and follow-through using Monday.com , Breezeway, and Slack • Build strong relationships with homeowners and serve as a primary operational point of contact • Oversee virtual assistants, quality-check work, provide direction, and step in when situations fall outside established SOPs • Handle incoming guest calls and escalations requiring additional judgment or problem-solving (day-to-day guest communication is handled by your VA team) • Coordinate maintenance vendors and contractors, ensuring work is completed properly and on time • Build and maintain strong relationships with local vendors and community partners • Identify operational gaps, improve processes, and keep the founders informed while independently resolving day-to-day issues • Maintain top-tier property quality across all homes by proactively identifying issues, upholding our luxury standards, and ensuring each property is consistently guest-ready, well-maintained, and presented at its best Required Qualifications • 3+ years of experience in short-term rental operations or luxury hotel operations is required • Previous experience leading a team and holding others accountable for results • Strong owner, client, guest, and vendor communication skills • Confident, outgoing, and relationship-oriented communication style • Proactive problem solver who takes initiative and follows through • Ability to manage multiple priorities and operate with a strong sense of urgency • Strong organizational skills and experience using Monday.com or a similar project management platform • Comfortable handling escalations, making decisions, and motivating others toward solutions • Must be local to the South Bay or Los Angeles, with a valid driver’s license and reliable transportation. Preferred Qualifications (a nice to have but not a must): • Experience coordinating 1099 contractors, vendors, or field teams • Experience using AI tools to improve workflows or operational efficiency • Experience with short-term rental or vacation rental management platforms and operational tools, such as Guesty, Breezeway, or similar property management software • Background in luxury marketing, content creation, or social media Compensation, Benefits & More Compensation: $66,560–$79,040 annually, based on experience, particularly in short-term rental operations Bonus: Performance-based bonus opportunities, with total earning potential of up to $87,000 annually. Benefits: Company-provided laptop; health benefits may become available based on tenure and role progression Schedule: Full-time, 40 hours per week, with regular weekday hours of 9:00 AM–5:00 PM. Regular weekend shifts are not expected, but this role requires on-call availability during evenings and weekends for urgent situations that need a response, decision, or approval. Job Type: Full-time Location: Based in El Segundo, CA, with regular on-site travel to properties throughout Manhattan Beach and the South Bay area of Los Angeles. Growth Opportunity: Opportunity to take on increasing operational leadership as Xenia Stays grows, with a potential path to Director of Operations.

Requirements

Must-haves

Company Overview
Xenia Stays is seeking an experienced Operations Manager to lead our day-to-day operations and oversee a small team supporting our luxury short-term rental portfolio.
Lead, support, and hold accountable a team of five supporting day-to-day operations
Oversee operational workflows, SOPs, deadlines, maintenance items, and follow-through using Monday.com , Breezeway, and Slack
Build strong relationships with homeowners and serve as a primary operational point of contact
Oversee virtual assistants, quality-check work, provide direction, and step in when situations fall outside established SOPs
Handle incoming guest calls and escalations requiring additional judgment or problem-solving (day-to-day guest communication is handled by your VA team)
Coordinate maintenance vendors and contractors, ensuring work is completed properly and on time
Build and maintain strong relationships with local vendors and community partners
Identify operational gaps, improve processes, and keep the founders informed while independently resolving day-to-day issues
Maintain top-tier property quality across all homes by proactively identifying issues, upholding our luxury standards, and ensuring each property is consistently guest-ready, well-maintained, and presented at its best
3+ years of experience in short-term rental operations or luxury hotel operations is required
Previous experience leading a team and holding others accountable for results
Strong owner, client, guest, and vendor communication skills
Confident, outgoing, and relationship-oriented communication style
Proactive problem solver who takes initiative and follows through
Ability to manage multiple priorities and operate with a strong sense of urgency
Strong organizational skills and experience using Monday.com or a similar project management platform
Comfortable handling escalations, making decisions, and motivating others toward solutions
Must be local to the South Bay or Los Angeles, with a valid driver’s license and reliable transportation.
Experience coordinating 1099 contractors, vendors, or field teams
Experience using AI tools to improve workflows or operational efficiency

Nice-to-haves

Preferred Qualifications (a nice to have but not a must):
Bonus: Performance-based bonus opportunities, with total earning potential of up to $87,000 annually.

Application prep

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Platform: catsone
Effort: medium

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