Job description

Job Title: Senior Product Manager Location: Seattle, WA 98101 - Hybrid (4 days onsite, 1 day remote) Duration: 04-month contract (with possible extension) Work Schedule: 40 hours per week, Monday–Friday, 8:00 AM–5:00 PM Start Date: Targeting Nov 2026 Pay Rate: $77.46/hr - $80.98/hr on W2 Benefits: Medical, Dental, Vision. Job Description: • Nordstrom is seeking a Senior Product Manager to lead its Communications Platform (CSP) product during a temporary staff coverage assignment. This role will focus on continuing a multi-phase migration to Adobe Journey Optimizer (AJO), managing vendor relationships, and partnering with Platform Engineering and business stakeholders to enhance customer communication preferences, channel selection, send frequency, and personalization. • The ideal candidate will have strong product management experience, hands-on familiarity with email service provider (ESP) platforms, and experience collaborating with engineering teams on data feeds, reporting integrations, and platform capabilities. Key Responsibilities • Own the remaining phases of the Adobe Journey Optimizer (AJO) migration, including lifecycle journeys and communication preference enhancements, while ensuring delivery against committed milestones. • Serve as the primary product point of contact for Adobe, including Adobe Consulting Services and Adobe Ultimate Success, managing scope discussions, escalations, and delivery alignment. • Partner with CSP Platform Engineering to improve communication preferences and capabilities, including trigger logic, collision control, and audience/data integrations across email, push notifications, and text messaging. • Collaborate with CRM Strategy, CRM Enablement, Loyalty, Credit, and Marketing teams to translate business needs into clear product requirements. • Drive strategy discussions on communication channels and send frequency, balancing customer trust, deliverability, and revenue impact. • Partner with engineering teams on technical scoping, platform architecture, data integrations, and workflow development. • Track and report migration milestones, dependencies, and risks to the CSP Core Team and leadership. • Maintain momentum and stakeholder alignment across an active, multi-phase platform migration. Required Qualifications • 5+ years of product management experience in a technology-driven environment. • Experience with marketing technology, CRM, communications, or email service provider (ESP) platforms. • Hands-on familiarity with Adobe Journey Optimizer (AJO), Adobe Experience Manager (AEM), or comparable platforms such as Salesforce Marketing Cloud, Braze, or Bluecore. • Experience with customer and product data feeds, reporting integrations, and data pipelines. • Familiarity with BigQuery, Looker, and GA4 across CDP, loyalty, and lifecycle platforms. • Ability to translate business requirements into clear, prioritized technical specifications for trigger logic, data integrations, and workflow builds. • Experience partnering directly with engineering teams on technical scoping and platform architecture. • Experience managing vendor relationships, scope negotiations, escalations, and delivery alignment. • Strong communication, stakeholder management, and problem-solving skills. • Demonstrated ability to develop communication strategies involving channel selection, send frequency, collision control, and personalization. Preferred Qualifications • Experience with customer data platforms (CDPs), audience segmentation, and activation. • Experience with SMS/text messaging platforms. • Background in retail, e-commerce, loyalty, or lifecycle marketing programs. • Bachelor's degree in Marketing, Business, Computer Science, Information Technology, or a related field, or equivalent experience. An advanced degree is a plus. Interview Process • The first-round interview will be conducted by the current full-time employee (FTE) whom the selected candidate will cover during the assignment. #TMCA

Requirements

Must-haves

Job Title: Senior Product Manager
Location: Seattle, WA 98101 - Hybrid (4 days onsite, 1 day remote)
Duration: 04-month contract (with possible extension)
Work Schedule: 40 hours per week, Monday–Friday, 8:00 AM–5:00 PM
Start Date: Targeting Nov 2026
Pay Rate: $77.46/hr - $80.98/hr on W2
Benefits: Medical, Dental, Vision.
Own the remaining phases of the Adobe Journey Optimizer (AJO) migration, including lifecycle journeys and communication preference enhancements, while ensuring delivery against committed milestones.
Serve as the primary product point of contact for Adobe, including Adobe Consulting Services and Adobe Ultimate Success, managing scope discussions, escalations, and delivery alignment.
Collaborate with CRM Strategy, CRM Enablement, Loyalty, Credit, and Marketing teams to translate business needs into clear product requirements.
Drive strategy discussions on communication channels and send frequency, balancing customer trust, deliverability, and revenue impact.
Partner with engineering teams on technical scoping, platform architecture, data integrations, and workflow development.
Track and report migration milestones, dependencies, and risks to the CSP Core Team and leadership.
Maintain momentum and stakeholder alignment across an active, multi-phase platform migration.
5+ years of product management experience in a technology-driven environment.
Experience with marketing technology, CRM, communications, or email service provider (ESP) platforms.
Hands-on familiarity with Adobe Journey Optimizer (AJO), Adobe Experience Manager (AEM), or comparable platforms such as Salesforce Marketing Cloud, Braze, or Bluecore.
Experience with customer and product data feeds, reporting integrations, and data pipelines.
Familiarity with BigQuery, Looker, and GA4 across CDP, loyalty, and lifecycle platforms.
Ability to translate business requirements into clear, prioritized technical specifications for trigger logic, data integrations, and workflow builds.

Nice-to-haves

Experience with customer data platforms (CDPs), audience segmentation, and activation.
Experience with SMS/text messaging platforms.
Background in retail, e-commerce, loyalty, or lifecycle marketing programs.
Bachelor's degree in Marketing, Business, Computer Science, Information Technology, or a related field, or equivalent experience. An advanced degree is a plus.

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Benefits

Benefits detected in the listing.

Dental

Vision