Job description

Join an enterprise service desk supporting a state government organization's employees and citizens. You will provide Level 1 IT support, including password and network access assistance, troubleshooting and documenting issues across phone, email and walk-up requests. This is a 2nd-shift hybrid role in Madison, WI, with an initial onsite training period. • Provide Level 1 IT support to end users on a variety of issues, including password resets and network access • Identify, research and resolve technical problems reported by users and monitoring systems • Respond to telephone, email and in-person requests for technical support • Support government employees and citizens in accessing and using state applications • Document, track and monitor issues to ensure timely resolution and identify trends • Follow established procedures and guidelines to resolve requests

Requirements

Must-haves

Provide Level 1 IT support to end users on a variety of issues, including password resets and network access
Identify, research and resolve technical problems reported by users and monitoring systems
Respond to telephone, email and in-person requests for technical support
Support government employees and citizens in accessing and using state applications
Document, track and monitor issues to ensure timely resolution and identify trends
Follow established procedures and guidelines to resolve requests

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: careers-html
Effort: medium