Account Executive at Tyler Technologies

Job description

Description As a member of the Sales team, the Account Executive will be responsible for selling Tyler’s Public Safety Pro suite of products, designed to support small to mid-sized public safety agencies. Public Safety Pro supports law enforcement records, mobile solutions, citation management, and computer-aided dispatching (CAD) for police, fire, and EMS agencies. In this role, the Account Executive will create and execute a strategic sales plan to grow Public Safety Pro market share through both expansion/inside sales and net-new/outside sales within an assigned territory. Responsibilities include prospecting, full-cycle sales execution, targeted expansion sales, cross-sell opportunities, and SaaS migration opportunities. The Account Executive will also provide limited sales-related coordination for third-party licensing/procurement, renewals, orders, and invoice-related questions or handoffs when directly tied to revenue opportunities. Responsibilities • Develop knowledge of Tyler’s Public Safety Pro products and services as they relate to small to mid-sized public safety agencies. • Build relationships with prospective clients to sell Public Safety Pro products and services. • Prospect, identify, and develop new business opportunities within the assigned territory. • Manage complex sales cycles from lead generation to close of sale. • Create and execute a strategic sales plan for the assigned territory, target market, and Public Safety Pro prospect base. • Identify and pursue targeted add-on, expansion, cross-sell, and SaaS migration opportunities. • Coordinate and participate in sales presentations, product demonstrations, trade shows, and on-site meetings. • Maintain and manage accurate forecasts, opportunity details, sales activity, and pipeline information in CRM. • Communicate effectively with internal staff, prospective clients, and existing clients as needed to support active sales, renewal, or expansion opportunities. • Partner with internal teams to support sales-related order processing, including licensing, hardware, contract documentation, third-party procurement details, and other information required for accurate order entry and fulfillment. • Support renewal-related sales coordination by identifying potential expansion opportunities and ensuring appropriate internal handoff of renewal, quote, or invoice-related information. • Coordinate on invoice or order questions only as they relate to active sales opportunities, closed transactions, renewals, SaaS migrations, or expansion sales. • Assist with preparation of RFP responses, sales proposals, quotes, and related documentation. • Travel to customer locations, trade shows, and on-site demonstrations, approximately 60% of the time. • Meet a pre-set annual sales quota. Qualifications Required Qualifications • Previous experience in software sales, inside sales, outside sales, account expansion, or another revenue-focused client-facing role. • Ability to generate new business while identifying and advancing qualified expansion opportunities. • Ability to manage sales activity across prospecting, discovery, follow-up, proposal support, negotiation, and close. • Prior experience using a CRM system for forecasting, opportunity management, pipeline tracking, and sales activity reporting. • Strong communication, follow-up, organizational, and documentation skills. • Must possess a competitive drive and results-oriented approach. • Ability to establish and maintain effective working relationships with clients, prospects, and employees. • Ability to travel 60% within the region on a consistent basis. Preferred Qualifications • Experience selling public safety software applications, including CAD, Records Management, Jail Management, Mobile, or related solutions, is strongly preferred. • Experience selling to small to mid-sized public sector or public safety agencies is preferred. • Experience identifying and following up on add-on, expansion, cross-sell, or SaaS migration opportunities from lead generation through close or appropriate internal handoff is preferred. • Experience coordinating with internal operations, contracts, finance, order management, or related teams to support sales transactions, renewals, licensing, hardware, third-party procurement, or invoice-related activity is preferred. • Central or Southern U.S. location preferred.

Requirements

Must-haves

Develop knowledge of Tyler’s Public Safety Pro products and services as they relate to small to mid-sized public safety agencies.
Build relationships with prospective clients to sell Public Safety Pro products and services.
Prospect, identify, and develop new business opportunities within the assigned territory.
Manage complex sales cycles from lead generation to close of sale.
Create and execute a strategic sales plan for the assigned territory, target market, and Public Safety Pro prospect base.
Identify and pursue targeted add-on, expansion, cross-sell, and SaaS migration opportunities.
Coordinate and participate in sales presentations, product demonstrations, trade shows, and on-site meetings.
Maintain and manage accurate forecasts, opportunity details, sales activity, and pipeline information in CRM.
Communicate effectively with internal staff, prospective clients, and existing clients as needed to support active sales, renewal, or expansion opportunities.
Support renewal-related sales coordination by identifying potential expansion opportunities and ensuring appropriate internal handoff of renewal, quote, or invoice-related information.
Coordinate on invoice or order questions only as they relate to active sales opportunities, closed transactions, renewals, SaaS migrations, or expansion sales.
Assist with preparation of RFP responses, sales proposals, quotes, and related documentation.
Travel to customer locations, trade shows, and on-site demonstrations, approximately 60% of the time.
Meet a pre-set annual sales quota.
Previous experience in software sales, inside sales, outside sales, account expansion, or another revenue-focused client-facing role.
Ability to generate new business while identifying and advancing qualified expansion opportunities.
Ability to manage sales activity across prospecting, discovery, follow-up, proposal support, negotiation, and close.
Prior experience using a CRM system for forecasting, opportunity management, pipeline tracking, and sales activity reporting.
Strong communication, follow-up, organizational, and documentation skills.
Must possess a competitive drive and results-oriented approach.

Nice-to-haves

Experience selling public safety software applications, including CAD, Records Management, Jail Management, Mobile, or related solutions, is strongly preferred.
Experience selling to small to mid-sized public sector or public safety agencies is preferred.
Experience identifying and following up on add-on, expansion, cross-sell, or SaaS migration opportunities from lead generation through close or appropriate internal handoff is preferred.
Central or Southern U.S. location preferred.

Application prep

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