JOB OBJECTIVE
Renewals are your runway. Expansion is your sport.
Every customer contract has a date on it. Your job is to make sure that date is a celebration, not a surprise. As our Strategic Account Executive, you own the renewal and expansion game across the Sportsdigita book: protecting ARR, growing NRR, and turning "time to renew" into "let's do more." You'll do it with AI as your co-pilot, using it to run a bigger book with more precision than seemed possible a couple of years ago, and bringing DIGIDECK's AI to customers as one of your best growth plays.
WHAT YOU'LL DO
Run the renewal machine
• Own every renewal from the first early warning to the signed order form and the invoice handoff. Nothing slips, nothing surprises.
• Master the auto-renewal clock: track notice windows, send renewal notices early (like, early early), generate order forms with updated pricing, and hand Finance the right number every time.
• Set pricing with confidence and defend it with a smile, from annual increases to multi-year deals and early renewals.
• Keep Salesforce so clean leadership can forecast off it without a single follow-up question.
• When a customer tries to cancel after the deadline, partner with Finance and leadership to hold the line professionally, with receipts.
Grow the footprint
• Drive NRR through upsells, cross-sells, and early renewal plays that pull growth forward.
• Be our chief AI evangelist in renewals. Position DIGIDECK's AI features (hello, DIGI Present and DIGI Connect) so well that customers walk into their approval meetings already sold.
• Find the next department, property, or business unit that should be using DIGIDECK, then go get them.
• Hit your numbers. Then hit them again next quarter.
Stop churn before it starts
• Team up with CSMs to catch at-risk accounts early using usage data and engagement signals, and have a save plan ready long before the renewal window opens.
• Own the churn forecast for your book: red, yellow, commit, and exactly how you're moving each one.
• Be the advisor customer leadership actually wants to hear from.
Work AI-first, every day
• Use Claude and connected agents the way other people use email: prepping account briefs, analyzing call transcripts, building renewal paperwork and QBR decks, reviewing pipeline, and drafting follow-ups.
• Build AI workflows that make the renewal motion faster and sharper, then share your best tricks with the team.
• Turn DIGIDECK buyer analytics and Salesforce data into executive briefs that show customers their own ROI in their own numbers.
Build relationships that last
• Know people at every level of your accounts, from the daily users to the exec sponsor who signs.
• Run QBRs and EBRs that feel less like a status meeting and more like a strategy session.
• Build account growth plans that line up with what each customer is trying to win.
Tell the story with data
• Report on renewals, expansion pipeline, NRR, GRR, and churn risk, with monthly and quarterly commit calls leadership can count on.
• Spot the patterns in pricing, timing, and account health that make us better at this every quarter.
Play well with the team
• Partner with CSMs on adoption, Sales on handoffs, and Finance on order forms, invoicing, and collections.
• Bring the customer's voice back to Product and leadership to shape the roadmap and pricing.
WHO YOU ARE
• 10+ years in strategic account management, renewals, or enterprise account management at a SaaS company. You've seen some things.
• A track record of renewing, saving, and growing complex accounts with lots of stakeholders.
• Fluent in SaaS metrics: ARR, NRR, GRR, churn. You dream in forecasts (a little).
• A sharp negotiator who knows her way around pricing, contracts, notice periods, and the occasional tough conversation.
• Genuinely AI-fluent. You use AI to do the work, not just talk about it. Bonus points if you've built your own workflows or agents.
• A Salesforce power user who's comfortable across Microsoft Office and G-Suite.
• Warm, direct, and the kind of person customers call first when they have a big decision to make.