Senior Account Manager at Quench

Job description

About Culligan Quench Culligan Quench’s purpose is to impact people’s lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Our bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement. Culligan Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. Headquartered in King of Prussia, PA, Quench has more than 1,600 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit quench.culligan.com About Culligan There’s nothing more fundamental to life on Earth than water. At Culligan, we believe transforming water can transform the world. That's why we offer expert water services and industry-leading solutions globally. Local Culligan teams deliver better drinking water to people at work, at home and on the go. With expertise across service, science and sustainability, Culligan turns water you can live with into water you can love. For more information visit www.culligan.com . Values: 5Cs Culligan as One Customers come first Commitment to Innovation Courage to do what's right Consistently deliver exceptional results Culligan Quench is seeking a HYBRID -Senior Customer Care Account Manager local to either King of Prussia, PA or Grapevine, TX The Senior Account Manager is responsible for the satisfaction, loyalty and retention of Quench's largest customers. As such, each Sr. Customer Care Account Manager is specially trained to handle any questions or escalated concerns within their customer base and work with Quench's Leadership and Sales Partners on broad scale solutions when necessary. Position is full time and salaried: Base salary is $50,000 annually Essential Functions Support Sales Team and customer requests related to contracts, account updates, billing inquiries, and service request/issues. Strong analytical skills with the ability to run reports to gather information to solve complex customer issues. Strong communication skills and ability to work with cross functional teams. Ability to lead customer meetings to gather and communicate information. Work independently to solve customer requests or escalations. Ensure the timely and successful delivery of our solutions according to customer needs and objectives. Support growth opportunities with sales teams to improve monthly customer revenue. KPI achievement. Meet/exceed all position specific key performance indicators/metrics (KPI's) Ability to take feedback and corrective actions from management. Maintain regular and reliable attendance. Qualifications Proven account management experience supporting customers and sales team. Strong analytical skills and the ability to solve complex customer issues. Ability to work independently and follow procedures/policies. Detail oriented and with the ability to multi-task in fast moving environment with numerous customers each day. Strong communication skills with internal cross functional teams and external customers. Experience in delivering client-focused solutions based on customer needs. Process Compliance: Follows all documented processes & department policies to provide customer support. Ability to collaborate and use influence cross-functionally. Experience with KPI's and reporting. Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel and Outlook). Experience with salesforce.com is a plus. Excellent verbal and written communications skills. Bachelor's Degree preferred. Role Highlights Career progression opportunities Hybrid work model: Remote work 1-2 days a week, In office 3-4 days a week Benefits Medical, Dental, Vision which start day one 401(k) match of 50% up to 6% Paid Time Off Quench offers competitive salary and benefits, and incentive awards. We are proud to be an Equal Opportunity Employer. Quench provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to sex, sexual orientation, race, color, religion, gender, national origin, ethnicity, age, disability, marital or family status, pregnancy, military status, veteran status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, benefits, training, social and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis. Applicants Beware of fake job offers falsely claiming affiliation with our company. • We never request banking details or other personally identifiable information during interviews. • Our recruiters will never ask prospective employees for payment to apply for a position or as a condition of employment. • Official emails are from our domain. Our approved emails will come from @quenchwater.com. Verify offers through our official HR channels to safeguard your privacy and security. If you have any questions or suspicions regarding the authenticity of any job posting or communication allegedly by or on behalf of Quench, please contact us immediately at jobs@quenchwater.com. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Requirements

Must-haves

Support Sales Team and customer requests related to contracts, account updates, billing inquiries, and service request/issues.
Strong analytical skills with the ability to run reports to gather information to solve complex customer issues.
Strong communication skills and ability to work with cross functional teams.
Ability to lead customer meetings to gather and communicate information.
Work independently to solve customer requests or escalations.
Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
Support growth opportunities with sales teams to improve monthly customer revenue.
KPI achievement. Meet/exceed all position specific key performance indicators/metrics (KPI's)
Ability to take feedback and corrective actions from management.
Maintain regular and reliable attendance.
Proven account management experience supporting customers and sales team.
Strong analytical skills and the ability to solve complex customer issues.
Ability to work independently and follow procedures/policies.
Detail oriented and with the ability to multi-task in fast moving environment with numerous customers each day.
Strong communication skills with internal cross functional teams and external customers.
Experience in delivering client-focused solutions based on customer needs.
Process Compliance: Follows all documented processes & department policies to provide customer support.
Ability to collaborate and use influence cross-functionally.
Experience with KPI's and reporting.
Excellent verbal and written communications skills.
Role Highlights
Career progression opportunities

Nice-to-haves

Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel and Outlook). Experience with salesforce.com is a plus.
Bachelor's Degree preferred.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

Platform: lever
Effort: quick

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Paid Time Off