Solutions Engineer, Implementation & Delivery–E-AI - NYC, Austin TX & San Fran at SIVAD Consulting

Job description

Solutions Engineer, Implementation & Delivery – E-AI NYC, Austin, TX, or San Francisco, CA $150k to $200k We need someone with 3–7 years of experience in solutions engineering, implementation engineering, or technical account management who has owned end-to-end technical implementations for enterprise SaaS customers. You should be comfortable working across APIs, system integrations, and configuration-heavy platforms, and have a track record of driving successful customer go-lives in complex, multi-stakeholder environments. Bonus points if you've worked at a high-growth startup, have CRM implementation experience, or come from a consulting-to-PM background with strong technical foundations. Responsibilities • Own the full technical implementation lifecycle for enterprise housing customers — from sales handoff through scoping, configuration, testing, and go-live • Partner closely with Sales on deal handoffs and with Customer Success Managers and Engagement Managers to deliver a seamless, coordinated customer experience • Scope implementation requirements with customers, map their workflows, and translate them into actionable implementation plans tailored to their operational model • Manage multiple concurrent implementations across product verticals, ensuring each customer is set up for long-term success from day one • Travel on-site to customer locations (~25% travel) to build relationships and manage implementations in person • Work within the data and API layer — managing integrations, understanding customer data trends, and ensuring correct data migration into their platform • Serve as the internal voice of the customer, synthesizing implementation learnings into actionable feedback for Product and Engineering teams • Contribute to scalable internal assets including playbooks, configuration templates, and onboarding frameworks that raise the bar for the broader team • Hand off completed implementations to post-implementation Solutions Engineers (Product Experts) for ongoing support and optimization Tech stack • APIs, System Integrations, SQL, Looker, Tableau, BI Tools, SaaS Platforms, AI/ML Platforms, CRM Platforms, Data Migration Education • Bachelor's Degree – CS or Engineering (Required)

Requirements

Must-haves

Solutions Engineer, Implementation & Delivery – E-AI
NYC, Austin, TX, or San Francisco, CA
$150k to $200k
Own the full technical implementation lifecycle for enterprise housing customers — from sales handoff through scoping, configuration, testing, and go-live
Partner closely with Sales on deal handoffs and with Customer Success Managers and Engagement Managers to deliver a seamless, coordinated customer experience
Scope implementation requirements with customers, map their workflows, and translate them into actionable implementation plans tailored to their operational model
Manage multiple concurrent implementations across product verticals, ensuring each customer is set up for long-term success from day one
Travel on-site to customer locations (~25% travel) to build relationships and manage implementations in person
Work within the data and API layer — managing integrations, understanding customer data trends, and ensuring correct data migration into their platform
Serve as the internal voice of the customer, synthesizing implementation learnings into actionable feedback for Product and Engineering teams
Contribute to scalable internal assets including playbooks, configuration templates, and onboarding frameworks that raise the bar for the broader team
Hand off completed implementations to post-implementation Solutions Engineers (Product Experts) for ongoing support and optimization
APIs, System Integrations, SQL, Looker, Tableau, BI Tools, SaaS Platforms, AI/ML Platforms, CRM Platforms, Data Migration
Bachelor's Degree – CS or Engineering (Required)

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

aigoapisqlml

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