Job description

Nashville, TN · Onsite US Citizen, Green Card 2-15 years Apply Now Back to all jobs About the role 3i People, Inc. is seeking Service Desk Personnel to handle call center and service desk support work. Must be able to lift at least 50 pounds. IT Call Center Experience preferred Schedule • Able to handle call volume of up to 30 calls per day. • People/Customer Service skills required • Printer Administration and Troubleshooting • Server Print Queue, and local Queues • Active Directory Management • Able to navigate Different OUs • Able to look up attributes • Able to reset password and unlock accounts. • iOS Management, Support, and Deployment • Setting up new phones/Ipads • Resetting iTunes accounts • Resetting network settings • Backup/Restore device data • Video Conferencing • Cisco WebEx • MS Teams • Cisco Presence video solutions • Network troubleshooting • Internal vs external • VPN • LTE • Wifi • Application Troubleshooting • Account permission • Compatibility settings • Browser vs installed • Remote support • MSRA • RDP • TEAMs • Webex • Hardware Deployment • ServiceNow • Ticket management • Ticket assignment Nice to have IT Call Center Experience Your Recruiter • Name Swathi Akshya • Email aswathi@3ipeople.com • Phone +1 678 456 4926 Job Details • Openings 2 • Duration 12 months • Hours / week 38 • Work type Onsite • Industry Government Required Skills Customer service Printer Administration Troubleshooting Applied Before? Skip the resume — we'll email a one-time code for 1-click apply. Returning candidate Apply Now Service Desk Personnel Job #70601994-730c-42c9-9dfc-eeca73e10b9d Nashville, TN Customer Success

Requirements

Must-haves

Nashville, TN · Onsite US Citizen, Green Card 2-15 years
Apply Now Back to all jobs
3i People, Inc. is seeking Service Desk Personnel to handle call center and service desk support work.
Must be able to lift at least 50 pounds.
Able to handle call volume of up to 30 calls per day.
People/Customer Service skills required
Printer Administration and Troubleshooting
Server Print Queue, and local Queues
Active Directory Management
Able to navigate Different OUs
Able to look up attributes
Able to reset password and unlock accounts.
iOS Management, Support, and Deployment
Setting up new phones/Ipads

Nice-to-haves

IT Call Center Experience preferred
IT Call Center Experience
Your Recruiter
Name Swathi Akshya
Email aswathi@3ipeople.com
Phone +1 678 456 4926
Duration 12 months
Hours / week 38
Work type Onsite
Industry Government

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