Job description

Do you want to be part of a business that genuinely values entrepreneurialism , innovation and individual accountability? We focus on our customers and are proud of the difference our technology makes. We partner with some of the biggest manufacturing companies in the world and our technical innovations are used to enhance well-known brands across multiple industries. ABOUT CONCURRENT REAL-TIME Concurrent Real-Time is a leading provider of real-time computing solutions for aerospace, defense, and automotive industries. We design and manufacture high-performance hardware and software platforms engineered for demanding environments. Join a team where precision, reliability, and innovation drive everything we do. POSITION OVERVIEW We are looking for a driven and organized Manager, Contracts to join our Support department. In this role, you will be responsible for managing Service Maintenance Contracts and supporting the operations of our National Dispatch Center. This is an excellent opportunity for a customer-focused professional who takes pride in accuracy and follow-through. KEY RESPONSIBILITIES Maintain and update the Installed Service database and Service Maintenance Contracts. Manage and update the software database. Prepare and follow up on maintenance quotations. Review purchase orders and establish associated contracts and invoicing documentation. Generate and distribute reports covering new contracts, renewals, and non-renewals. Prepare and validate revenue reports. Provide backup coverage for the support hotline, including coverage verification, open call management, and field engineer coordination. Collaborate cross-functionally on new procedures and testing initiatives. QUALIFICATIONS High School Diploma or equivalent required. 1–2 years of experience in a customer service or support environment. Strong organizational and time-management skills. Proficiency in database management and standard office productivity tools. Excellent verbal and written communication skills. Ability to work effectively both independently and as part of a team. WHAT WE OFFER Competitive compensation and benefits package. Collaborative and professional work environment. Opportunity to work with industry-leading real-time technology. Stable, growing company with a proven track record. COMPENSATION: The pay range for this position is $54,000 to $74,000 annually plus 10% bonus. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on factors, including but not limited to the individual s qualifications, experience, knowledge, skills, and abilities, as well as physical work location within the state. WORK AUTHORIZATION STATUS REQUIREMENTS: Candidates must be US citizen or Green card holders only. We are unable to hire anyone who is on a visa and requires sponsorship. HOW TO APPLY Interested candidates should submit their resume and a brief cover letter describing their relevant experience to Human Resources at Concurrent Real-Time. We are an equal opportunity employer and welcome applicants from all backgrounds.

Requirements

Must-haves

Maintain and update the Installed Service database and Service Maintenance Contracts.
Manage and update the software database.
Prepare and follow up on maintenance quotations.
Review purchase orders and establish associated contracts and invoicing documentation.
Generate and distribute reports covering new contracts, renewals, and non-renewals.
Prepare and validate revenue reports.
Provide backup coverage for the support hotline, including coverage verification, open call management, and field engineer coordination.
Collaborate cross-functionally on new procedures and testing initiatives.
High School Diploma or equivalent required.
1–2 years of experience in a customer service or support environment.
Strong organizational and time-management skills.
Proficiency in database management and standard office productivity tools.
Excellent verbal and written communication skills.
Ability to work effectively both independently and as part of a team.
Candidates must be US citizen or Green card holders only. We are unable to hire anyone who is on a visa and requires sponsorship.

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: workday
Effort: long