Job description

POSITION OVERVIEW Casino Assistant is pivotal in supporting the day-to-day operations of our casino's executive team. The ideal candidate will be adept at handling a wide range of administrative and executive support tasks, ensuring seamless communication and coordination within the fast-paced and exciting environment of the casino industry. ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: • Coordinate and confirm room reservations, dining experiences, show tickets, transportation services and special requests on behalf of the Executives. • Handle changes, adjustments, or cancellations with minimal disruption to the guest experience. • Evaluate play and assistn with discretionary comp decisions • Collaborate with other resort departments, such as concierge, housekeeping, and food & beverage to ensure the fulfillment of special requests • Address and resolve guest concerns with urgency, empathy, and professionalism • Stay informed about the resort’s amenities, offerings, events, and promotional activities • Keep abreast of local happenings, attractions, and activities to provide VIP guests with recommendations and experiences beyond resort’s borders • Work closely with other departments to ensure the VIP guest experience is coordinated and seamless across touchpoints • Communicate with Executives and supporting departments to gather or convey relevant information or ideas • Book Executives travel and CREATE detailed itineraries • Prepare detailed expense reports for the Executives • Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. • High school diploma or equivalent required • 2 years previous experience in Casino Marketing, preferably in a Luxury Casino Resort • Strong understanding of player behavior and preferences • Proven ability to build and maintain relationships with high value players • Must conduct oneself in accordance with all Nevada Gaming Commission Regulations and Player Development departmental policies and procedures • Ability to demonstrate an elevated level of service delivery; to do what is necessary to ensure customer satisfaction, deal with service shortfalls, and prioritize customer or client needs • Proficient in using customer relationship management (CRM) software and other relevant marketing tools • Ability to be tactful and polite, maintain confidences, and foster an ethical work environment; handle all situations with sincerity • Must be computer literate and proficient with MS Office, Word, Excel, and Outlook and ability to learn additional software as needed • Strong financial management skills, including experience with budgeting, forecasting, and financial analysis. • Excellent communication skills, both written and verbal • Strong problem-solving abilities and diligence • Ability to maintain professionalism and poise under pressure • Flexibility to work various shifts, including nights, weekends, and holidays • A passion for delivering exceptional guest experiences • Must be able to work in close quarters • Must be able to work in a high stress environment • Must be able to sit for long periods of time SUPERVISORY RESPONSIBILITIES This position does not have supervisory responsibility. DIVERSITY COMMITMENT Fontainebleau Las Vegas is committed to ensuring an inclusive space and sense of belonging for our Members. We believe our workforce should reflect the vast diversity of the communities we serve, and that diverse voices should be intentionally integrated into our work. We foster a culture of difference and diversity of identity, experience, and perspective, while actively striving for inclusive behaviors across our Company. By promoting these values and continuously pushing for better, we aim to create a positive work environment that encourages equality, inclusion, empowerment, and respect. CERTIFICATES, LICENSES, REGISTRATIONS Member must be able to qualify for licenses and permits required by federal, state, and local regulations. LANGUAGE SKILLS Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required. REASONING ABILITY Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by a Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Member is regularly required to stand and use hands and fingers to handle or utilize objects, tools, or controls. The Member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision and peripheral vision. The Member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. WORK ENVIRONMENT The work environment characteristics described here are representative of those a Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Member could be exposed to an environment containing unrestricted secondhand tobacco smoke. PAY TRANSPARENCY Fontainebleau Las Vegas believes in developing and supporting our talent into the future. Our compensation program is designed to attract, motivate, and retain talented Members who are the driving force behind the Company's success. We strive to provide market-competitive compensation. Salary will be commensurate with experience and skill set, considering a candidate's qualifications, skills, competencies, and experience, as well as internal equity and market data alignment. In alignment with our Company culture, we will strive to communicate openly about the goals of the Company and the design of the compensation program. The compensation process is designed to be fair and simple so that all Members and managers understand the Company's goals and future career development opportunities for upward mobility.

Requirements

Must-haves

The following and other duties may be assigned as necessary:
Coordinate and confirm room reservations, dining experiences, show tickets, transportation services and special requests on behalf of the Executives.
Handle changes, adjustments, or cancellations with minimal disruption to the guest experience.
Evaluate play and assistn with discretionary comp decisions
Collaborate with other resort departments, such as concierge, housekeeping, and food & beverage to ensure the fulfillment of special requests
Address and resolve guest concerns with urgency, empathy, and professionalism
Stay informed about the resort’s amenities, offerings, events, and promotional activities
Keep abreast of local happenings, attractions, and activities to provide VIP guests with recommendations and experiences beyond resort’s borders
Work closely with other departments to ensure the VIP guest experience is coordinated and seamless across touchpoints
Communicate with Executives and supporting departments to gather or convey relevant information or ideas
Book Executives travel and CREATE detailed itineraries
Prepare detailed expense reports for the Executives
Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary
High school diploma or equivalent required
2 years previous experience in Casino Marketing, preferably in a Luxury Casino Resort
Strong understanding of player behavior and preferences
Proven ability to build and maintain relationships with high value players
Must conduct oneself in accordance with all Nevada Gaming Commission Regulations and Player Development departmental policies and procedures
Ability to demonstrate an elevated level of service delivery; to do what is necessary to ensure customer satisfaction, deal with service shortfalls, and prioritize customer or client needs
Proficient in using customer relationship management (CRM) software and other relevant marketing tools
Ability to be tactful and polite, maintain confidences, and foster an ethical work environment; handle all situations with sincerity
Must be computer literate and proficient with MS Office, Word, Excel, and Outlook and ability to learn additional software as needed
Strong financial management skills, including experience with budgeting, forecasting, and financial analysis.
Excellent communication skills, both written and verbal

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