People Operations Manager

• As we scale rapidly, we are hiring a People Operations Manager to own people operations and the employee experience, from onboarding and manager enablement to performance conversations, benefits, and compliance.
• This is a hands-on, builder role for someone who wants to be close to the business, help leaders and employees day to day, and build lightweight people processes that actually work at a fast-growing startup.
• What you’ll do
• Maintain Rippling as the source of truth for people data, ensuring accuracy across the employee lifecycle - from open requisitions and hire records to role changes, compensation updates, and offboarding
• Own global employee onboarding end to end, including the bespoke needs of cross-functional partners across time zones, with a commitment to timeliness, data accuracy, and a great first experience
• Respond to inquiries from employees and cross-functional partners: payroll, finance, legal, IT, and recruiting with accuracy, care, and a bias toward resolution
• Partner across Operations, Finance, Legal, and external vendors to build an interconnected people operations system that scales with the company
• Manage payroll, benefits administration, open enrollment, and compliance across our global employee base, leveraging Rippling to optimize and automate wherever possible
• Support employment verifications, employment documentation, and immigration and compliance matters in partnership with legal
• Continuously measure and improve the employee experience - tracking operational metrics and using them to identify gaps and drive iteration
• Act as a thought leader in leveraging AI and automation to eliminate repetitive administrative work, raise accuracy, and deliver a best-in-class employee experience
• Bring people operations work currently handled by external partners in-house, building lightweight, scalable processes that work for a fast-growing global team
• 5+ years in people operations or HR at a high-growth startup, with direct experience scaling through rapid headcount growth
• Deep proficiency with Rippling - across HRIS, payroll, benefits, devices, and system access and comfort with advanced data analysis to surface operational insights
• The ability to deconstruct people processes to their core components, identify root causes for gaps, and rebuild them with less overhead
• Experience supporting a globally distributed workforce and navigating the compliance and operational complexity that comes with it
• Fantastic communication and interpersonal skills. You can explain a benefits renewal or a payroll change to anyone and make it feel simple
• A genuine passion for building systems that scale and employee moments that feel effortless, especially through AI-powered solutions
• Unwavering attention to detail and a high bar for accuracy - you treat data integrity as a craft
• This is an on-site role based in our NYC or SF office, designed for builders who thrive on speed, iteration, and meaningful impact.
• Note: All official communication from Profound will come from a @tryprofound.com email address. If you're contacted by anyone using a different domain, please disregard and report it as spam.

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